Client Identification
Legal name, preferred name, DOB, gender, and identifying numbers used for matching with clinical records and insurance systems.
A well-structured intake form reduces administrative friction, documents informed consent, supports billing and insurance verification, and preserves a defensible record of client disclosures and permissions under HIPAA and state law.
Adopting a single intake template across these roles improves data quality, reduces duplicate entry, and helps ensure consistent compliance with HIPAA and applicable state requirements.
Legal name, preferred name, DOB, gender, and identifying numbers used for matching with clinical records and insurance systems.
Primary phone, email, home address, and emergency contact name and relationship for safety planning and urgent outreach.
Presenting concerns, psychiatric and medical history, current medications, prior treatment, and risk factors relevant to clinical decision-making.
Payer, policy and group numbers, subscriber details, consent to bill insurance, and acknowledgment of fees and cancellation policies.
Explicit consent for treatment, telehealth options if applicable, limits of confidentiality, and mandatory reporting disclosures.
Client or guardian signature, date, clinician attestation, and fields for electronic signature capture and audit trail information.
| Field | Configuration |
|---|---|
| Authentication | Email link plus optional SMS code |
| Auto-fill | Enable template auto-population where available |
| Notifications | Automated reminders and staff alerts |
| Storage | Encrypted cloud with access logging |
Prioritize platforms that support HIPAA Business Associate Agreements, audit trails, and common document formats like PDF and DOCX for interoperability.
Complete intake and consent prior to first clinical session
Verify eligibility within 48–72 hours of intake
Request updated information at least once per year
Document and escalate any imminent risk immediately
Retention period begins on creation or last effective date
| Criteria | Intake Form | Consent-Only Form |
|---|---|---|
| Primary Purpose | collect client data | document consent scope |
| PHI Included | partial | |
| Signature Required | ||
| Retention Priority | high | depends |
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
The interface is simple and easy-to-use for our team; more importantly, it is just as easy for our customers.
The team has been exceptional, responsive, the API has been great, and we're extremely happy that we chose the platform.