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Client Intake Form Stenzel Clinical Services

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Client Intake Form

PLEASE FILL OUT THE FOLLOWING INFORMATION AS COMPLETELY AS POSSIBLE.

Client’s Full Legal Name:   Date:

Address:

City:   State:   Zip:

Phone: (H)   (C)   If child, second parent phone:

Date of Birth:   Will Stenzel Clinical be billing your PPO insurance for you?

Email:

Subscriber Relationship to Client: (Please complete below if other than self)

Subscriber Name:   Subscriber’s Date of Birth:

Address of Subscriber:

(If different than above)

City:   State:   Zip:

Place of Employment:

Job Title:   Number of years at current job:

Highest education completed:

Marital Status:

If married, spouse’s name:   Date of Birth:

Spouse’s occupation and place of employment:

Number of years married:

If you have children, please list their names and ages:

Name:   Age:   Name:   Age:

Name:   Age:   Name:   Age:

How were you referred to Stenzel Clinical Services, Inc.?

Therapist:

Dx:


Is there a racial or ethnic group you identify with (or your parents) that you’d like me to be aware of?

Do you consider your spiritual life a resource?

What is your religious affiliation (optional)

Attendance:

THE FOLLOWING QUESTIONS ARE DESIGNED TO HELP ME UNDERSTAND YOUR BACKGROUND. PLEASE COMPLETE THEM AS THEY APPLY TO YOU. THANK YOU.

Parent’s names: (F)   Age   Deceased

(M)   Age   Deceased

Number of brothers   sisters

Has anyone in your family of origin had counseling?

If so, for what?

Is there any history of drug or alcohol abuse in either of your parent’s families?

If yes, please describe

Was there any physical, sexual, or emotional abuse done to you or your siblings?

If yes, please describe

Are you in any way fearful of your current partner?

Does your partner have angry outburst or temper tantrums?

Has your partner ever pushed, grabbed, slapped, or hit you?

Please list any specific medical conditions that you have

Are you taking any prescription medications at this time?

If yes, what are they?

How long have you been taking this?   Who prescribed it for you?

What is your daily or weekly alcohol intake?

Do you have a past or current history of other drug abuse?

If yes, please list

Have you been in therapy in the past?

If yes, when, for what, how long, and with whom?

Was the therapy helpful?

What is your reason for contacting Stenzel Clinical Services, Inc and seeking therapy? What are your goals for therapy?

Is there anything else that you feel is important to this therapy process?

PLEASE FILL OUT THE CHECKLIST AND RETURN THIS FORM TO YOUR THERAPIST.

If you will be utilizing your PPO insurance benefits please bring in your insurance card for your therapist to copy.

We look forward to working with you.


Client Checklist

PLEASE CHECK ANY OF THE FOLLOWING THAT APPLY TO YOU AT PRESENT:

Suicidal thoughts

Always tired

Poor appetite

Trouble sleeping

Loss of weight

Weight gain

Fast heartbeat

Frequent sweating

Dizziness

Shaky hands

Stomach trouble

Feeling tense

Cold feet and/or hands

Diarrhea

Constipation

Muscles twitching or jumping

Nausea or Vomiting

Headaches

Fainting spells

Chronic illness

Full of energy

Financial problems

Marital problems

Difficulties at work

Excessive drinking

Excessive use of drugs

Excessive spending of money

Pornography use

Problems with children

Problems with parents

Fighting and quarreling often

Overly ambitious

Difficulties at school

Confused about personal religious practice

Recent loss of someone close to me

Crying spells

Unable to have fun

Feeling easily hurt

Lacking confidence

Feeling grouchy

Depressed

Feeling lonely

Not enjoying usual activities

Feeling inferior

No one understands me

Worried about health

Can’t concentrate

Can’t get going

Feeling angry

Don’t like being alone

Always worried

Nightmares

Feeling panicky

Can’t make decisions

Can’t make friends

Unable to relax

Feeling fearful

Overly sensitive

Anxious inside

Panic/Anxiety attacks

Sexual problems

Easily excited

Quick tempered / lose temper

Impatient with people

Very restless

Feel like hurting someone

Feel like smashing things

Shy with people

Loss of meaning of life

Feelings of guilt

Unable to pray

Unable to forgive

Unable to feel forgiven

Loss/Disappointment

Binging/Purging

Restricting food intake

Self-harm

Bullied

Purposefully isolating

Loss of friendships

Other


Informed Consent

We would like you to have a clear understanding of the services we provide and our expectations of you, our client. If you have questions or need clarification, please ask your therapist for assistance before you sign.

SERVICES OFFERED

Stenzel Clinical Services, Ltd, provides outpatient counseling services. We work with all age groups. Licensed practitioners provide individual, group, couples and family counseling, as well as case coordination.

We strive to return all messages as quickly as possible Monday through Friday. Routine messages left on the weekend may be returned Monday. We do not guarantee 24 hour crisis coverage and if your therapist is not available when you feel you are in crisis, please call the DuPage Crisis line at 630-627-1700, proceed to your local hospital emergency room, or call 911.

INITIAL ASSESSMENT, DIAGNOSIS, AND COUNSELING PROCESS

Initial assessments take place at the first appointment. These appointments are used to gather data, complete intake information, and to determine the best course of care. A diagnosis will be given for each client being seen, just as with a visit to a medical doctor.

If ongoing counseling is recommended, we will diligently work to provide the best therapeutic methods and tools available. For counseling to be successful, your commitment to the process is absolutely essential. This includes regular attendance and active participation, homework between sessions to enhance or speed your growth, and completion of the process through planned termination of counseling services. You may begin to find some relief of symptoms initially, and it may be tempting to terminate. However, this initial relief is often temporary if counseling is stopped abruptly. Because all therapists want to see you have the greatest growth possible during the time you are here, we will work with you to plan a successful wrap-up. This is an important part of the counseling process, and we highly encourage you to honor your own effort by not neglecting this phase.

FEES AND INSURANCE

Initial assessments are $160. Standard sessions are $135. Telephone consults less than 10 minutes are complementary if not overused. Phone sessions that last more than 10 minutes will be charged to the client directly, as phone sessions are not covered by insurance. Phone sessions are the same cost as office sessions. Payment is due at the time of service. Any checks returned by the bank will incur a fee. Any balances unpaid after 90 days will be forwarded to collections. All accounts forwarded to collections will incur a 25% Collection Fee. Continued non-payment will result in a report to the credit bureau and remain until the balance has been paid in full. We bill most insurance as a courtesy to you. If we are unable to bill your insurance company, you will be considered a Self-Pay client and must pay in full at the time of session. You will be given a receipt for your session, which you may use to request reimbursement from your insurance company. If you receive an insurance payment meant for us we ask that you send payment to us immediately.

CANCELLED OR MISSED APPOINTMENTS

Due to the nature of counseling services, we never overbook our schedules. We require 24-hours notification of cancellation. We charge an $85 Cancellation Fee for any appointment not cancelled 24-hours in advance. Insurance companies WILL NOT COVER missed appointment fees. These fees are immediately due by you. Please note that two or more instances of missed appointments without notifying your therapist may result in termination of services. In the event of inclement weather, as determined by the local school district, the cancellation fee may be waived. In order to have your fee waived you must contact the office prior to your appointment to notify the therapist that you will not arrive due to inclement weather. You are financially responsible for the time you have reserved with your therapist. You will be billed for any services not covered by insurance.

CONFIDENTIALITY

Legal and ethical standards require us to maintain confidentiality. Information cannot be divulged to any outside parties without your written consent with the following exceptions: if you are or become a danger to yourself or others, we become aware of any real or alleged abuse to children, elderly, or incapacitated people (in which case we are mandated reporters to the State of Illinois), and if we receive a properly issued subpoena accompanied by a court order to produce records.

If your therapist receives clinical supervision, s/he will inform you of that process. If you are here with family members, your therapist will discuss expectations and limitations of confidentiality.

TRANSFER PLAN

In the event of the incapacitation, death, or termination of a therapist’s practice at Stenzel Clinical during the course of your care, your records will remain in our possession and a new therapist will be made available to you. If you desire to transfer care outside of our practice, you may sign a release of records and we will release a standard extract from your file of the initial intake and the most recent progress notes. It is our standard policy to release records directly to another provider. Any variance will be arranged with the Director/designee.

AGREEMENT

I have read and understand the above statement on services, policies, and procedures. My signature below indicates that I give my full consent to receive services at Stenzel Clinical Services, Ltd.

Client (age 17 and over)   Date:

Client (spouse)   Date:

Client (age 12-16)   Date:

Client guardian (for minors)   Date:


Notice of Privacy Practices

TREATMENT
We use and disclose health information to:

• Provide, manage or coordinate care
• Consultants
• Referral sources

PAYMENT
We use and disclose health information to:

• Verify insurance and coverage
• Process claims and collect fees

NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL/MENTAL HELATH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Stenzel Clinical Services, Ltd. established 12-1-03

Stenzel Clinical Services, Ltd. only releases information in accordance with state and federal laws and the ethics of the counseling profession. This notice describes our policies related to the use and disclosure of our client’s healthcare information.

“Use and disclosure of protected health information for the purpose of providing services. Providing treatment services, collecting payment and conducting healthcare operations are necessary activities for quality care. State and federal laws allow us to use and disclose your health information for these purposes.”

HEALTHCARE OPERATIONS
We use and disclose health information to:

• Review of treatment procedures
• Review of business activities
• Certification
• Staff training
• Compliance and licensing activities

OTHER USES AND DISCLOSURES WITHOUT YOUR CONSENT

• Mandated reporting
• Emergencies
• Criminal damage
• Appointment scheduling
• Treatment alternatives
• As required by law

CLIENT RIGHTS

In the Notice of Privacy Practices counselors are required to inform clients as to their rights under state and federal law.

Right to inspect and copy your medical billing records

• Right to inspect and copy records
• Counselor may deny this request
• Charges for copying, mailing, etc.

Right to add information or amend your medical records

• May request to amend records
• Number of days to decide
• May deny the request
• If denied, right to file disagreement statement
• Disagreement state and your response will be filled in the record
• Amendment request must be in writing

CLIENT RIGHTS (continued)

Right to Accounting of disclosures

• For a six year period beginning with date the counselor came in to compliance
• Exceptions:
  - Disclosure for treatment, payment or healthcare operations
  - Disclosure pursuant to a signed release
  - Disclosure made to client
  - Disclosures for national security or law enforcement

Right to request restrictions on uses and disclosures of your healthcare information

• Must be in writing
• You are not obligated to agree

Right to complain

• Please contact us first
• If not satisfied, right to complain to the U.S. Dept. of Health and Human Services
• No retaliation

Right to receive changes in policy

• May request any future changes
• Request to privacy officer

Right to release your medical records

• Written authorization to release records to others
• Right to revoke release in writing
• Revocation is not valid to the extent that you have acted in reliance on such previous authorization

Right to request where we contact you

Home yes no   Leave message? yes no

Work yes no   Leave message? yes no

Cell Phone yes no   Leave message? yes no

Email yes no   Email:

If not, how may we contact you:

RELEASE OF ACCOUNT INFORMATION

This is not an authorization to release any medical information, this is simply an authorization for who we may speak with regarding your account balance and insurance claims.

I authorize the release of information including account and claims information. This information may be released to:

Spouse   Phone

Other   Phone

Information is not to be released to anyone

This document will remain in effect until terminated by me in writing.

I have read and received a copy of this document outlining notice of privacy practices

Signature:

Date:

Signature:

Date:

(any other family member included in therapy)


Credit/Debit Card Release

This form is provided for your convenience to make checking out after each session easier. I understand that it is office policy that payments are required at the time of service or charge accrual. Charges and fees are described in the Benefits Inquiry and Informed Consent. Please use this credit card authorization for the following client accounts:

1-Client name (print)   Date of birth

2-Client name (print)   Date of birth

3-Client name (print)   Date of birth

4-Client name (print)   Date of birth

I voluntarily authorize Stenzel Clinical Services, Ltd. to charge my credit/debit card(s) for any and all balances that I accrue. This includes the cost of sessions, phone consultations, and no show/cancellation fees.

Type:

Card number (16 digits)   Expiration date (xx/xx)   V code (3 digits)

Please include the billing address that is on file with the credit card company

Address

City/State/Zip

Email Address

Print name of card holder/guarantor

Date

Signature of card holder/guarantor

Date

Signature of witness

Date

Authorized for all balances as they accrue   Authorized for one-time payment only

Therapist:

Enter text✕

What the Client Intake Form Stenzel Clinical Services Is

The Client Intake Form Stenzel Clinical Services is a standardized intake document used to collect demographic, contact, insurance, consent, and clinical-history information from new and returning clients at Stenzel Clinical Services. It centralizes personal identifiers, emergency contacts, current medications, presenting concerns, prior diagnoses, and insurance or billing details so clinicians and administrative staff can onboard clients, verify coverage, and prepare initial treatment plans. The form supports paper and electronic completion and is commonly integrated with practice management or electronic health record systems to maintain a complete record for clinical use and billing.

Why a Standardized Intake Form Matters for Clinical Care

A consistent intake form reduces intake errors, speeds verification of eligibility, and ensures required consent language is captured for clinical and billing purposes while supporting HIPAA-compliant recordkeeping.

Why a Standardized Intake Form Matters for Clinical Care

Who Completes and Reviews This Intake Form

Completed forms are routed to the client record, billing office, and assigned clinician according to the practice’s workflow and retention policy.

  • Administrative staff verify insurance, demographic details, and identity to avoid billing delays and ensure correct patient matching across systems.
  • Clinicians review presenting concerns, medical history, and medication lists to prepare for assessment and treatment planning.
  • Authorized representatives or legal guardians complete the form when clients are minors or lack decision-making capacity, supplying relationship and authority information.

Anatomy of the Client Intake Form Stenzel Clinical Services

A professional clinical intake form groups related information into clear sections so staff and providers can find and act on critical data quickly.

Client Identity

Full legal name, preferred name, date of birth, gender, and government ID when required to verify identity.

Contact Details

Current address, phone numbers, email, and emergency contact for scheduling and urgent notifications.

Insurance & Billing

Primary and secondary payer, policy numbers, subscriber relationship, and authorizations needed for coverage verification.

Clinical History

Presenting problem, past diagnoses, current medications, allergies, and prior treatments relevant to care.

Consent & Notices

HIPAA privacy acknowledgment, consent to treatment, telehealth consent, and limits-of-confidentiality disclosures.

Authorizations

Release-of-information, assignment of benefits, and third-party communication preferences or restrictions.

Required Data Elements at a Glance

Full Name: Matches government ID
Date of Birth: MM/DD/YYYY
Address: Street, city, state, ZIP
Insurance: Payer and policy number
Consent Status: Signed/Unsigned
Emergency Contact: Name and phone

Step-by-Step: Completing the Intake Form

Follow these steps to complete the intake accurately and reduce downstream corrections or billing denials.

  • 01
    Collect ID: Verify the client’s government ID and match name and birthdate.
  • 02
    Record Contacts: Enter full address, best phone, and emergency contact details.
  • 03
    Verify Insurance: Capture payer, policy numbers, and subscriber relationship.
  • 04
    Obtain Consents: Ensure HIPAA and treatment consent boxes are signed and dated.

How to Configure the Intake Workflow Online

Typical electronic workflows combine a reusable template, signer sequencing, and verification settings to automate intake.

Template Create a master intake form template for reuse
Conditional Fields Show insurance fields only if client indicates coverage
Signer Authentication Email plus SMS or KBA for higher assurance
Auto-Reminders Send reminders after 48 hours if unsigned
EHR Integration Map key fields to the EHR for automatic import

Where Completed Intake Forms Are Sent

Clear routing prevents data loss and supports coordinated care. Use role-based copies for visibility and compliance.

  • EHR Upload: Import signed intake to patient chart
  • Billing Office: Send insurance fields for eligibility checks
  • Assigned Clinician: Deliver clinical history and consent
  • Secure Archive: Store signed copy per retention policy

Digital Signing and Submission — Platform Considerations

Ensure the vendor can sign a HIPAA BAA if protected health information is stored or transmitted; test integration with your scheduling and billing systems.

  • Formats Supported: PDF, DOCX
  • Integrations: EHRs, Google Workspace, Microsoft 365
  • Authentication: Email, SMS, or KBA options

Processing Timelines and Expected Turnaround

Set internal deadlines to keep intake moving and avoid missed appointments or billing delays.

Initial Intake Completion:

Within 48–72 hours of first contact

Insurance Verification:

Within 1–5 business days

Appointment Scheduling:

Confirm within 24–48 hours of intake

Referral or Authorization:

Obtain within 5–10 business days if required

Claims Submission:

Submit timely per payer rules to avoid denials

Key Intake Milestones

A quick milestone view helps teams coordinate administrative and clinical steps from first contact to active care.

01

Contact & Pre-Screen

Collect basic demographics and reason for visit.

02

Complete Intake Form

Client or representative signs and dates required consents.

03

Verify Insurance

Confirm coverage, co-pay, and authorizations.

04

Assign Clinician

Route intake to clinician and schedule initial appointment.

Common Mistakes to Avoid When Preparing Intake Forms

  • Entering nicknames or incomplete legal names that do not match payer records, which can trigger backup withholding or claim denials.
  • Failing to capture or date required HIPAA consent and telehealth authorization, causing delays in delivering remote services.
  • Skipping subscriber or relationship fields for insurance, resulting in rejected claims when the client is not the policyholder.
  • Not verifying phone or email contact details, which prevents appointment confirmations and secure link delivery.

Risks and Consequences of Inaccurate Intake Data

Claim Denials: Lost revenue
Billing Delays: Cashflow impact
Privacy Violations: HIPAA compliance risk
Legal Exposure: Consent disputes
Credentialing Errors: Insurance credential issues
Audit Findings: Potential penalties

Frequently Asked Questions About the Intake Form

Answers to common questions about e-signatures, identity verification, and data handling for the Stenzel Clinical Services intake form.


Need help? Contact support

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