Client Identity
Full legal name, date of birth or formation date, and government-issued ID details to confirm identity and avoid mismatches during verification.
Consistent intake reduces errors, accelerates onboarding, and centralizes records for billing, compliance, and reporting. Using a complete package helps ensure required disclosures are captured and makes audits and regulatory requests faster to satisfy.
A wide range of teams prepare or request a Client Intake Package at the start of an engagement, from small businesses to regulated enterprises.
Packages are tailored by role and risk profile: frontline staff collect basics while compliance or legal teams handle disclosures and special authorizations.
Full legal name, date of birth or formation date, and government-issued ID details to confirm identity and avoid mismatches during verification.
Primary address, email, and phone number; include preferred method for notices and billing to ensure reliable delivery.
TIN or EIN, W-9 where required, billing address, payment method, and any agreed payment schedule or retainers.
Clear description of services or deliverables, start and end dates, fees, cancellation policy, and any milestone-based conditions.
Consumer-facing disclosures or HIPAA authorizations where applicable; explicit consent language is required for some electronic transactions.
Signature blocks identifying signer capacity, date lines, and any witness or notarization fields required by governing law.
| Field | Configuration | Recommended |
|---|---|
| Authentication | Email link | SMS code optional |
| Conditional Fields | Show/hide inputs | Use for optional documents |
| Templates | Reusable package | Use for repeat client types |
| Integrations | CRM sync | Salesforce and NetSuite |
Verify document format, authentication, and integration needs before choosing a digital intake platform to ensure compatibility with existing systems.
Send the intake package when the client engagement is confirmed.
Request signed return within 7 business days.
Allow 2–3 business days for ID and TIN checks.
Internal review and approval within 3 business days.
Finalize and archive within 48 hours of approval.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No envelope cap | 100 envelopes/user/year | Varies | Varies | Varies |
Optica centralized client onboarding using an electronic intake package to reduce manual steps and simplify customer interaction.
A healthcare provider digitized patient intake to capture consents and treatment authorizations securely online.