Client Identity
Full legal name, date of birth, government ID if required, and contact data for correspondence and verification.
A well-designed Client Match Form reduces errors, speeds onboarding, and creates an auditable record of decisions and consent. Proper fields and version control support regulatory obligations where personal data or health information is involved and help demonstrate intent and attribution for electronic signatures under U.S. law.
Internal teams and authorized external partners typically complete or review this form to route clients to services or personnel. Use role-based access to limit edits and protect sensitive fields.
Keep a clear signature and consent area on every form so that decisions and client authorizations are attributable and reproducible for audits or disputes.
Full legal name, date of birth, government ID if required, and contact data for correspondence and verification.
Explicit attributes or thresholds used to determine eligibility or fit, such as service needs, location, or income range.
Checkboxes and fields for identity checks, document receipts, and third-party confirmations supporting the match decision.
Clear consent statements for data use, with ESIGN-compliant consumer disclosure where consumer-facing financial or health records are involved.
Rationale, assigned staff or partner, and date/time stamps that explain why a specific match was made.
Signer name, role, signature, printed date, and an audit trail entry enabling attribution for electronic signatures.
| Field | Configuration |
|---|---|
| Match Criteria Field | Dropdown with required scoring rules and conditional visibility |
| Verification Upload | File field accepts PDF/JPEG, requires upload before submission |
| Reviewer Role | Assign to group with edit and approval permissions |
| Final Signer | Signature field with optional multi-factor authentication |
Ensure your platform supports secure PDF or DOCX inputs, X.509-based audit trails if required, and common integrations for routing and storage.
Choose a platform that records an audit trail, preserves signed PDFs, and integrates with your systems to reduce manual transfer and retention work.
Confirm within 2 business days of submission.
Complete identity and document checks within 7–10 business days.
Send match results within the agreed SLA, typically 10 business days.
Escalate unresolved exceptions after 14 business days.
Retention periods begin on the signed effective date.
| Criteria | Client Match Form | CRM Intake Form |
|---|---|---|
| eSignature Ready | sometimes | |
| Notarization Needed | rare | |
| Primary Use | eligibility routing | lead capture |
| Retention Focus | compliance record | sales history |
Archive the final signed PDF/A with embedded audit trail for long-term retention and legal reproducibility.
Keep a machine-readable copy (DOCX or structured export) to enable reporting and data extraction.
Attach IDs, proof of address, or verification letters as PDF evidence of the match decision.
Retain access and change logs to show who viewed or edited the record and when.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | No trial listed | No trial listed | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |