Establishing secure connection…Loading editor…Preparing document…

Client Services Proposal Questionnaire

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

CLIENT SERVICES PROPOSAL QUESTIONNAIRE

Parties and Recitals

Service Provider Name:   Client Name:

Effective Date:

WHEREAS, the Service Provider is engaged in providing professional services in the area(s) identified in this Questionnaire and has the experience and capacity to perform the services; and

WHEREAS, the Client seeks to retain the Service Provider to assess the Client's needs and prepare a proposal for services based on the information set forth in this Questionnaire; and

NOW, THEREFORE, the parties acknowledge that the responses provided herein will form the basis of a proposed Statement of Work and Fee Schedule. The completion of this Questionnaire does not itself constitute a binding engagement, except where explicitly set forth in a subsequent written Agreement.

Client Contact Information

Project Overview

Scope of Work (To be used in Proposal)

Provide a clear, itemized scope of work that the proposed Agreement should include. Include tasks, milestones, and acceptance criteria.

Timeline

Desired Start Date:   Estimated Completion Date:

Budget and Payment Terms

Estimated Total Budget:

Deposit Amount (if any):   Invoice Frequency:

Late Fee for Overdue Payments:

Payment Terms (substantive): Unless otherwise agreed in writing, invoices are payable within thirty (30) days of receipt. Overdue amounts shall accrue interest at the rate specified above, or the maximum rate permitted by applicable law if lower. Client shall reimburse Service Provider for reasonable expenses incurred in collection of overdue amounts.

Term and Termination

Proposed Term Start Date:   Proposed Term End Date:

Termination Notice Period (days):

Termination (substantive): Either party may terminate the resulting Agreement for material breach by the other party if such breach is not cured within the notice period specified above after written notice. Either party may terminate for convenience upon providing the notice period. Upon termination, Client shall pay for all work performed and reasonable, non-cancellable commitments incurred through the effective date of termination.

Confidentiality

Definition and Obligations: Confidential Information means non-public information disclosed by either party that is designated as confidential or that, given the nature of the information, a reasonable person would understand to be confidential. Each party shall: (a) hold Confidential Information in strict confidence; (b) use it solely to evaluate and perform the Proposal and any resulting Agreement; and (c) not disclose it to third parties except to employees, agents or contractors who have a need to know and are bound by confidentiality obligations no less protective than those set forth herein.

Exclusions: Confidential Information does not include information that: (i) is or becomes publicly known through no breach by the receiving party; (ii) is rightfully received from a third party without restriction; (iii) is independently developed by the receiving party without use of the disclosing party's Confidential Information; or (iv) is required to be disclosed by law, in which case the receiving party will provide prompt notice if permitted.

Duration: Confidentiality obligations shall survive termination of discussions and any Agreement for a period of three (3) years, or longer if otherwise specified in a subsequent Agreement.

Intellectual Property and Deliverables

Select desired IP treatment (check one):

Assign all rights in deliverables to Client upon full payment

Grant Client a perpetual, non-exclusive license to use deliverables

Service Provider retains ownership; Client granted specified usage rights

Representations and Certifications

By submitting this Questionnaire, the signatory certifies that the information provided is true, accurate, and complete to the best of their knowledge, and that they have authority to provide the information on behalf of the Client. The Client acknowledges that the Service Provider will rely on the information provided to prepare a proposal and that changes to scope, schedule or fees may be required if information proves inaccurate or incomplete.

Client Authorization to Proceed with Proposal Preparation: I authorize the Service Provider to prepare a formal proposal and Statement of Work based on the information provided.

Governing Law; Entire Agreement

Governing Law: Any resulting Agreement shall be governed by and construed in accordance with the laws of the State of without regard to its conflicts of laws rules.

Entire Agreement: The Questionnaire, together with any subsequently executed Statement of Work and Agreement, shall constitute the entire understanding between the parties with respect to the subject matter and supersede all prior discussions, representations, or agreements, whether written or oral.

Additional Notes / Special Requirements

Billing Contact (if different from Primary Contact):

Acknowledgement

By signing below, the undersigned parties acknowledge that the information provided in this Questionnaire is complete and may be relied upon by the Service Provider in preparing a proposal. This Questionnaire is intended to facilitate the creation of a binding Agreement; it is not itself a full service Agreement except where explicitly incorporated into a signed Agreement.

Service Provider:

By:

Date:

Client:

By:

Date:

Enter text✕

What the Client Services Proposal Questionnaire Is and When It’s Used

The Client Services Proposal Questionnaire is a structured intake document used to collect client background, project scope, deliverables, pricing expectations, timelines, and decision‑maker authority before preparing a formal proposal. It standardizes information collection to reduce back-and-forth, ensure consistent pricing assumptions, identify risks or regulatory constraints, and provide a documented audit trail of client requirements that can be referenced during negotiation and contract drafting.

Why a Standard Questionnaire Improves Proposal Accuracy

Using a consistent questionnaire reduces ambiguity, speeds proposal assembly, and preserves an auditable record of client inputs. It supports compliance checks, aligns internal stakeholders, and reduces the chance of scope creep during negotiation.

Why a Standard Questionnaire Improves Proposal Accuracy

Organizations and Roles That Typically Complete This Questionnaire

Teams use the questionnaire to gather consistent intake information from prospective clients before drafting a proposal.

  • Sales and business development teams collecting scope and budget details for proposal drafting.
  • Project managers validating technical requirements and timelines prior to capacity planning.
  • Legal or contracts teams confirming authorization, confidentiality, and governing law preferences.

A completed questionnaire provides a single source of truth for proposal authors, reviewers, and approvers throughout the pre-contract process.

Typical Signatories and Submitters

Sales Manager

A sales manager or account executive typically initiates the questionnaire, verifies client-provided inputs, and ensures all pricing assumptions are recorded to support accurate proposal creation and internal approvals.

Authorized Signer

An executive or contracting officer with delegated authority signs the final proposal and, if required, the resulting contract; their details must match corporate records to avoid delays.

Core Sections Every Professional Questionnaire Should Include

A robust Client Services Proposal Questionnaire organizes required data into clear sections so reviewers can complete, verify, and approve each area consistently.

Client Identification

Full legal entity name, DBA, tax identification (EIN or SSN as applicable), billing address, and primary contact details to ensure invoices and legal notices route correctly.

Project Scope

Specific deliverables, acceptance criteria, milestones, and exclusions described in plain terms to limit misunderstandings and scope creep during the engagement.

Timeline and Milestones

Required start date, target completion, milestone dates, and any hard deadlines that affect staffing or subcontractor scheduling for accurate resourcing.

Pricing and Payment

Fee structure (fixed, T&M, retainer), invoicing schedule, currency, taxes, and payment terms that will be transferred into the proposal and contract.

Risk & Compliance

Industry‑specific compliance requirements, data handling constraints (e.g., HIPAA), insurance minimums, and third‑party approvals needed prior to start.

Authorization & Signatures

Names, titles, and authority limits for signatories, and preferred signing method (electronic or physical) to avoid invalid signatures or contract delays.

Step-by-Step: Completing the Questionnaire from Intake to Submission

Follow these steps in order to collect, validate, and forward questionnaire responses for proposal drafting and internal approval.

  • 01
    Collect Information: Gather client answers and supporting files, including SOW drafts and background documents.
  • 02
    Verify Data: Confirm names, addresses, tax IDs, and signatory authority against corporate records.
  • 03
    Route Internally: Send completed form to pricing, legal, and delivery owners for review and adjustments.
  • 04
    Finalize Submission: Obtain required approvals and submit the finalized questionnaire with the draft proposal.

Overview of the Typical Questionnaire Workflow

This concise workflow explains who does what and the expected order of operations during proposal preparation.

  • Client Completes: Client or account rep fills the questionnaire and uploads any attachments.
  • Internal Review: Pricing and legal review the answers for completeness and risk.
  • Proposal Drafted: Proposal team drafts terms based on verified inputs and approvals.
  • Approval & Sign: Authorized signer reviews and signs the proposal or elects electronic signing.

Suggested Digital Workflow Settings for Online Completion

Configure these fields in your eform or eSignature workflow to enforce data quality and routing rules.

Field Configuration
Required Fields Make legal name, contact, and effective date mandatory
Conditional Logic Show insurance fields only if client indicates coverage required
Approver Routing Auto-route to pricing then legal based on contract value
Authentication Use email + SMS code or stronger for high-value deals

Digital Tools and Integration Requirements for eCompletion

Use an eSignature and form platform that supports secure fields, conditional logic, and integrations to your systems of record.

  • File Formats: PDF, DOCX, and fillable forms supported
  • Integrations: Works with Salesforce, NetSuite, Google Workspace
  • Authentication: Email, SMS, or advanced signer verification

Ensure the platform produces a tamper-evident audit trail and exports signed copies to your CRM and document repository for recordkeeping.

Security and Compliance Features to Verify

Encryption: TLS 1.2/1.3 and AES-256
Audit Trail: Timestamped signer actions
HIPAA Support: BAA available
SOC 2: SOC 2 Type II compliant
21 CFR Part 11: Compliant options exist
Accessibility: WCAG 2.0 Level AA

Key Risks and Consequences of Incomplete or Incorrect Questionnaires

Incorrect Tax ID: Backup withholding 24%
Late 1099 Filing: $60 per form
Extended 1099 Delay: $130–$330 per form
Intentional Disregard: $660+ per form
I-9 Paperwork Violation: $281–$2,789 per violation
Unauthorized Signer: Contracts may be unenforceable

Common Preparation Mistakes to Avoid

  • Providing a trade name instead of the legal entity name, which can cause billing and contracting conflicts.
  • Leaving scope ambiguous or using undefined terms like 'reasonable efforts' that later lead to disputes over deliverables.
  • Failing to record signatory authority and role, resulting in rejected signatures or contract delays.
  • Neglecting to capture compliance requirements such as HIPAA or data residency needs that affect delivery and pricing.

Typical Deadlines and Processing Expectations

Set clear internal deadlines for questionnaire completion, review, and proposal delivery to meet client expectations and procurement windows.

Client Response Window:

Request completion within 5–10 business days for timely proposals

Internal Review Turnaround:

Allow 3–5 business days for pricing and legal review

Proposal Validity Period:

Typical validity is 30–90 days depending on pricing assumptions

Signature Deadline:

Define a signing window to lock prices and schedules

Record Retention Start:

Retention begins on effective date or final signature date

Key Milestones from Intake to Contract

Track these sequential milestones to ensure timely proposal delivery and reduce handoff friction.

01

Intake Submitted

Client completes questionnaire and uploads supporting documents

02

Internal Review

Pricing and legal validate inputs and flag changes

03

Proposal Drafted

Proposal author converts accepted inputs into terms and pricing

04

Execution Completed

Authorized signer signs and signed documents are archived

Comparing eSignature Pricing and Basic Capabilities

This table presents commonly compared plan attributes; signNow is listed first to align with the procurement comparison format.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial, no credit card Yes, trial available Yes, trial available Yes, trial available Yes, trial available
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No cap 100 envelopes/user/year Varies by plan Varies by plan Varies by plan

Frequently Asked Questions About Using the Questionnaire

Answers to common operational and legal questions encountered when distributing, completing, and signing the Client Services Proposal Questionnaire.


Need help? Contact support

be ready to get more
Join over 28 million airSlate SignNow users