Identification
Collect full legal name, date of birth, government ID type and number, and issuing jurisdiction to support identity verification and proofing.
Used consistently, a Client Verification Questionnaire reduces onboarding delays, lowers compliance risk, and creates an auditable record for internal and external review.
The questionnaire is completed by the client or an authorized representative and reviewed by internal teams responsible for compliance and account setup.
Final approval commonly requires sign-off from compliance or account management before services begin.
Collect full legal name, date of birth, government ID type and number, and issuing jurisdiction to support identity verification and proofing.
Record physical address, mailing address, phone number, and primary email address to enable service of notices and identity confirmation procedures.
Capture taxpayer identification numbers (TIN/SSN/EIN) and W-9/W-8 status to meet withholding and reporting obligations with accurate payer records.
Ask for job title, signing authority, and corporate role with supporting documentation for entities to verify that the signer can bind the organization.
Include attestations for sanctions screening, AML declarations, and whether additional documents (e.g., proof of address) will be provided.
Provide a signature block with electronic consent language, date, and a checkbox confirming acceptance of electronic records where required.
| Field | Configuration |
|---|---|
| Required fields | Enable for name, TIN, address |
| Attachments | Require ID and proof of address |
| Reviewer | Assign compliance queue |
| Notifications | Email alerts for missing items |
Choose a platform that supports secure upload, audit trails, and the authentication level your compliance policy requires.
Ensure the platform provides tamper-evident records, exportable audit trails, and configurable retention to meet regulatory needs.
Ask clients to return within 5 business days to avoid delays
Compliance review within 3 business days of receipt
1099-NEC to recipient and IRS by Jan 31
Schedule notarization promptly; RON sessions often charge per session
Flag records for retention when onboarding completes
Tim Martin used electronic onboarding to replace paper forms and scale tenant screening.
John Butler implemented digital verification to collect patient consents and demographic data.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| Envelope Cap | No envelope cap | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |