Case identification
Unique ID, program code, and client identifiers to link records.
A concise, signed closure record reduces dispute risk, ensures consistent case handling, and creates an auditable trail for compliance and quality assurance.
Distribution varies: internal records teams retain copies, while regulators or payers may receive certified copies when required.
| Field | Configuration |
|---|---|
| Required Fields | Case Number | Client Name | Closure Date |
| Approval Order | Caseworker -> Supervisor -> Compliance |
| Retention Tag | Assign HIPAA/Confidential if applicable |
| Notification | Email copy to records and billing |
Ensure platform integrations map to your systems (EHR, CRM, document management) and support necessary compliance controls.
Unique ID, program code, and client identifiers to link records.
Concise summary of interventions, dates, and outcomes.
Clear outcome choice and supporting rationale for closure.
List follow-ups, referrals, or items assigned post-closure.
Signatures, printed names, titles, and dates of approvers.
Document tags for retention schedules and access controls.
Use actual case finalization date
Submit within payer timeframes to avoid denials
Complete parity checks before sign-off
Move to archive within standard retention schedule
Begins on closure date
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day free trial | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |