Scope of Services
Describe physical space, rack units or cages, power capacity and redundancy, cross-connects, and any managed services provided; be specific on measured units and provisioning timelines.
A well-drafted Colocation Agreement reduces operational disputes, clarifies uptime obligations and financial terms, and sets security and liability expectations between the operator and tenant, helping both parties manage risk and service continuity.
Identify the right signatories and internal approvers early — IT, procurement, legal, and facilities — to speed negotiation and execution.
Describe physical space, rack units or cages, power capacity and redundancy, cross-connects, and any managed services provided; be specific on measured units and provisioning timelines.
Define uptime targets, measurement windows, and remedies such as credits or termination rights for sustained outages; include how maintenance windows are scheduled and communicated.
Specify physical and logical access controls, visitor procedures, remote hands policies, background checks, CCTV and logging, and any accepted encryption or key-management practices.
State recurring charges, one-time setup fees, escalation mechanics, late payment remedies, taxes, and how charges respond to changes in consumption or capacity.
Set limits on consequential damages, allocate repair and replacement responsibilities, and require insurance minimums tailored to equipment value and business risk.
Include required certifications, audit rights, BAA or other data protection addenda for regulated data, and procedures for responding to legal process or data incidents.
| Field | Configuration |
|---|---|
| Authentication Level | Email link or SMS code for tenant signers |
| Signing Order | Set role-based sequential or parallel signing |
| Document Retention | Enable PDF + audit trail storage |
| Notifications | Auto-email copies to legal and billing teams |
Ensure exportable signed records and machine-readable metadata are available for audits and incident response.
7–30 business days typical depending on complexity
5–30 days for physical installation and cross-connects
2–10 days for badges and access approvals
60–90 days prior recommended to avoid auto-renewal
30–90 days depending on contract clause
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial, no credit card required | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |