Parties
Identify full legal names and contact details for the client and courier, including billing contact and service coordinator information.
A clear Courier Service Agreement reduces disputes, defines service expectations, and protects both parties through specified liability limits and insurance requirements.
Use the agreement to set measurable service levels, designate responsible parties, and document insurance and indemnity obligations before service begins.
Identify full legal names and contact details for the client and courier, including billing contact and service coordinator information.
Define types of deliveries, service levels (e.g., same-day, overnight), geographic limits, acceptable package sizes, and handling requirements.
Specify pickup windows, delivery timeframes, proof-of-delivery methods, failed delivery procedures, and chain-of-custody obligations.
State liability limits, required insurance coverage amounts, and procedures for filing claims for loss or damage.
Record rates, invoicing cycles, late payment penalties, and any fuel or accessorial surcharges.
Include contract term, renewal, notice periods for termination, cure rights, and methods for delivering formal notices.
| Field | Configuration |
|---|---|
| Authentication | Email link or SMS code |
| Templates | Reusable agreement template |
| Routing Order | Client → Courier → Accounting |
| Integrations | CRM, ERP, cloud storage |
Ensure the provider offers encryption, tamper-evident PDFs, and retention options that meet your compliance needs.
Define earliest and latest pickup times
State target delivery timeframe and exceptions
Require damage or loss notice within 7–14 days
Set payment terms, e.g., Net 30
Specify notice period, commonly 30 days
Finalize scope, rates, and insurance requirements with all stakeholders.
Obtain authorized signatures and date the agreement to activate obligations.
Courier submits insurance, routes, and training materials to operations.
Begin scheduled pickups, enable tracking, and start invoicing as specified.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day free trial | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
Detailed pickup/delivery schedule, route lists, and frequency to ensure operational clarity and measurable SLAs.
COI naming required coverage levels, additional insureds, and policy effective dates for liability verification.
Itemized pricing for base services, surcharges, accessorials, and fuel adjustments to simplify invoicing and disputes.
Step-by-step process for filing loss or damage claims with deadlines, required documentation, and contact points.