Customer Experience Evaluation

Customer Experience Evaluation and Engagement Agreement

Client Name:    Service Provider Name:

RECITALS

WHEREAS, Client desires an independent, structured evaluation of its customer experience across defined touchpoints and seeks professional services to assess, document, and recommend improvements; and

WHEREAS, Service Provider has the expertise, personnel, and methodology to perform customer experience evaluation services and is willing to provide such services to Client under the terms set forth in this Agreement;

NOW, THEREFORE, in consideration of the mutual covenants contained herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows.

SCOPE OF WORK

EVALUATION DETAILS

METRICS & RATINGS

Overall satisfaction (1-5):    Net Promoter Score estimate:

PAYMENT TERMS

Evaluation Fee:    Payment Schedule:

Payments are due within days of invoice. Late payments will incur a late fee of on the unpaid balance, plus reasonable collection costs.

TERM AND TERMINATION

Term commencement date:    Term end date:

Either party may terminate this Agreement for convenience upon providing days' written notice. Termination for material breach is effective immediately if the breaching party fails to cure within 15 days after written notice of breach.

CONFIDENTIALITY

Each party shall treat as confidential all non-public, proprietary, or business-sensitive information disclosed in connection with this Agreement ("Confidential Information"). Confidential Information shall not be disclosed to third parties except as required by law or permitted in writing by the disclosing party. The receiving party shall use at least the same degree of care to protect Confidential Information as it uses to protect its own similar confidential information, but in no event less than reasonable care.

DATA HANDLING & PRIVACY

Service Provider will handle personal data and customer information consistent with applicable law and standard industry practice. Any customer records, recordings, or personal data collected in connection with the evaluation shall be used solely for the performance of this Agreement unless otherwise authorized in writing by Client.

GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of , without regard to its conflicts of law principles.

ENTIRE AGREEMENT

This Agreement, including any statements of work or addenda executed hereunder, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous proposals, negotiations, representations, or agreements, whether written or oral. Any amendment to this Agreement must be in writing and signed by authorized representatives of both parties.

MISCELLANEOUS PROVISIONS

Relationship of the parties: The parties are independent contractors. Nothing in this Agreement creates an agency, partnership, joint venture, or employment relationship. Liability limitations: Except to the extent caused by gross negligence or willful misconduct, neither party shall be liable for indirect, incidental, or consequential damages.

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