Customer Feedback Evaluation Questionnaire

Customer Feedback Evaluation Questionnaire

RECITALS

This Customer Feedback Evaluation Questionnaire is entered into between Company Name: and Client Name: .

WHEREAS, Company provides professional customer feedback evaluation and analysis services designed to assess customer satisfaction, product performance, and service delivery; and

WHEREAS, Client desires that Company conduct a customer feedback evaluation in accordance with the Scope of Work below and the terms set forth in this Questionnaire and Agreement.

SCOPE OF WORK

The parties agree that Company will perform the following services related to collection, evaluation, and reporting of customer feedback. Describe the scope, deliverables, and any sampling methodology in detail below.

PAYMENT TERMS

Client shall pay Company for services rendered as follows. Fees are exclusive of applicable taxes unless otherwise stated. Payment is due in accordance with the schedule below.

All undisputed invoices not paid within thirty (30) days of invoice date shall accrue interest at the rate specified above. Client may dispute an invoice in good faith by delivering written notice within ten (10) days of receipt; the parties shall promptly attempt to resolve any disputed amounts in good faith.

TERM AND TERMINATION

This Questionnaire and the engagement described herein commence on Start Date: and continue until End Date: , unless earlier terminated as provided below.

Either party may terminate this engagement for material breach if the breaching party fails to cure within the Notice Period: days after written notice. Upon termination, Client shall pay Company for all work performed and reimbursable expenses through the effective date of termination.

CONFIDENTIALITY

Each party agrees that Confidential Information of the other party shall be kept strictly confidential and used solely for purposes of performing this engagement. "Confidential Information" includes nonpublic business information, customer data, survey responses, and any analysis derived therefrom. Confidential Information does not include information that is or becomes publicly available through no fault of the receiving party, or that is independently developed or rightfully obtained from a third party.

Company may use aggregate or anonymized feedback in internal reports or marketing materials so long as no individually identifying information about Client's customers is disclosed without Client's prior written consent.

GOVERNING LAW

This Questionnaire and any dispute arising out of or relating to it shall be governed by the laws of Governing State/Province: , without regard to conflict of law principles.

ENTIRE AGREEMENT

This Questionnaire, together with the Scope of Work and any attachments or exhibits signed by the parties, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior negotiations, understandings, and agreements, whether written or oral.

CUSTOMER FEEDBACK EVALUATION

Please rate the following on a scale of 1 (Very Poor) to 5 (Excellent).

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

Permission to Use Feedback: I authorize Company to use my anonymized feedback in aggregate reports and internal analyses.

I authorize the use of anonymized feedback in aggregate reporting.

Certification: The undersigned certifies that the information provided in this Questionnaire is true, accurate, and complete to the best of their knowledge. The undersigned further acknowledges receipt of the terms set forth above and agrees that the Scope of Work and Payment Terms are binding upon signature.

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