Customer Feedback Survey Document

Customer Feedback Survey Agreement

Effective Date:

Recitals

WHEREAS, Company provides products and/or services and seeks to obtain candid and actionable customer feedback regarding product performance, user experience, service delivery and related topics; and

WHEREAS, Customer is willing to provide feedback and complete surveys in exchange for the consideration set forth in this Agreement, and to grant to Company limited rights to use such feedback for business, marketing, product development and improvement purposes; and

WHEREAS, the parties desire to set forth the terms and conditions under which Customer will provide feedback and under which Company may use such feedback.

Scope of Work

Customer agrees to provide responses to surveys, participate in interviews, and supply observations, suggestions and other feedback as requested by Company in connection with Company products and services. The nature, frequency and format of requested feedback will be as described below and may be amended by mutual written agreement.

Survey Questions and Feedback

1. Overall satisfaction with product/service (check one):

Very Satisfied    Satisfied    Neutral    Dissatisfied    Very Dissatisfied

2. Most important strengths (select all that apply):

Product Quality    Customer Support    Value for Money    Usability

Payment Terms

In consideration for Customer's participation, Company will pay Customer the amount and according to the schedule set forth below. All payments are subject to the terms in this section and proper invoicing where applicable.

All payments shall be made without setoff, deduction or withholding, except as required by law. Customer shall be solely responsible for reporting and payment of any taxes imposed on amounts received under this Agreement. Company may withhold or delay payment if Customer fails to provide a proper invoice or otherwise fails to meet the deliverables described in the Scope of Work.

Term and Termination

This Agreement commences on the Effective Date and continues until the End Date unless earlier terminated in accordance with this section.

Start Date:     End Date:

Either party may terminate this Agreement for material breach by the other party if the breaching party fails to cure the breach within the notice period set forth above. Termination shall not relieve either party of obligations accrued prior to the effective date of termination.

Confidentiality

"Confidential Information" means non-public information disclosed by one party to the other that is marked confidential or would reasonably be understood to be confidential. Customer agrees that any Confidential Information provided by Company in connection with the surveys will be held in strict confidence and used solely for performance under this Agreement. Customer shall not disclose Confidential Information to any third party without prior written consent of Company, except as required by law.

The obligations in this section do not apply to information that: (a) is or becomes publicly available other than through a breach of this Agreement; (b) was known to the recipient prior to disclosure without restriction; (c) is received from a third party without breach of a confidentiality obligation; or (d) is independently developed by the recipient without use of the disclosing party's Confidential Information.

Use of Feedback; Intellectual Property

Customer grants Company a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, create derivative works from, publish, distribute and otherwise exploit the feedback, suggestions and data provided by Customer, including for marketing, product development and promotional purposes, provided that Company may redact or anonymize Customer's personal identifying information unless Customer provides express written consent to attribute feedback.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the state of without regard to its conflicts of laws principles. The parties submit to the exclusive jurisdiction of the state and federal courts located in that state for any dispute arising out of or related to this Agreement.

Entire Agreement

This Agreement, together with any exhibits or attachments expressly incorporated herein, constitutes the entire agreement between the parties with respect to the subject matter and supersedes all prior and contemporaneous understandings, proposals, agreements and communications, whether written or oral. Any modification to this Agreement must be in writing and signed by both parties.

Acknowledgment

Customer acknowledges that participation is voluntary, that Company may publicly use aggregated or anonymized results, and that Customer has the authority to enter into this Agreement. Customer further certifies that responses provided are truthful to the best of Customer's knowledge.

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