Customer Feedback Survey Update

CUSTOMER FEEDBACK SURVEY UPDATE

Parties

This Customer Feedback Survey Update Agreement (the Agreement) is entered into by and between:

Recitals

WHEREAS, Client previously provided Customer Feedback Survey responses concerning the goods or services provided by Provider; and

WHEREAS, Provider seeks to update, clarify, or collect additional feedback to improve service delivery, product quality, and customer experience; and

WHEREAS, the parties desire to set forth the scope, use, protection, and consideration for updated feedback under the terms set forth below.

Scope of Work

Provider will collect and record updated feedback from Client regarding the identified products and services. The update may include clarifications to prior responses, additional qualitative comments, and approval to use anonymized excerpts for improvement or marketing purposes as set out below.

Survey Details

Please rate the following on a scale of 1 (Poor) to 5 (Excellent):

1 2 3 4 5

0 1 2 3 4 5 6 7 8 9 10

Payment Terms

If applicable, Client agrees to remit payment to Provider for services related to collection, analysis, or implementation of feedback updates as follows.

Late payments shall accrue interest at the lesser of 1.5% per month or the maximum permitted by applicable law. Client is responsible for all collection costs and reasonable attorneys' fees incurred by Provider in enforcing payment obligations.

Term and Termination

This Agreement commences on: and continues until: unless earlier terminated in accordance with this Section.

Either party may terminate this Agreement for convenience upon written notice delivered at least days prior to the effective termination date. Termination for material breach by either party shall be effective if the breaching party fails to cure within thirty (30) days after written notice specifying the breach.

Confidentiality

Each party shall maintain in confidence all non-public information disclosed by the other party that is marked or reasonably understood to be confidential (Confidential Information). Confidential Information shall not include information that (a) is publicly available through no fault of the receiving party; (b) is rightfully received from a third party without restriction; (c) is independently developed without use of the other party's Confidential Information; or (d) is required to be disclosed by law, provided the receiving party gives prompt notice and limits disclosure to the extent legally permitted.

The obligations in this section shall survive termination for a period of three (3) years, except that trade secrets shall be protected for as long as they qualify as trade secrets under applicable law. Remedies at law for breach of confidentiality may be inadequate; parties agree that injunctive relief may be sought in addition to other remedies.

Use and Publication of Feedback

Client hereby grants Provider a non-exclusive, royalty-free, worldwide right to use, reproduce, and publish Client's feedback in anonymized form for the purposes of product improvement, internal analysis, and marketing, unless Client has expressly withheld such consent below.

I do consent to allow Provider to use anonymized excerpts of my feedback.

I withhold consent for publication; my feedback may be used internally but not publicly attributed or excerpted.

Governing Law; Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the state specified below without regard to conflict of law principles. The parties agree that any dispute arising out of this Agreement will be resolved in the state or federal courts located within the selected jurisdiction.

Entire Agreement; Amendment

This Agreement constitutes the entire understanding between the parties with respect to the subject matter herein and supersedes all prior proposals, agreements, or communications, whether written or oral. No amendment shall be effective unless made in writing and signed by authorized representatives of both parties.

Additional Provisions

Assignment: Neither party may assign its rights or delegate its obligations under this Agreement without the prior written consent of the other party, except that Provider may assign to an affiliate or in connection with a sale of substantially all of its assets.

Notices: All notices required by this Agreement shall be in writing and delivered to the addresses identified by the parties in the Parties section or to such other address as a party may designate in writing.

Acknowledgment

By signing below, each party certifies that it has authority to enter into this Agreement, that it has read and understands the terms herein, and that it agrees to be bound by them.

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