Customer Feedback UAT Voice of Customer

Customer Feedback UAT Voice of Customer Agreement

Parties and Recitals

This Agreement is entered into between Client Name: and Provider Name: (each a "Party" and together the "Parties") as of Effective Date:

WHEREAS, Provider is developing or maintaining the software system identified as Project Name: and Client has agreed to participate in user acceptance testing to provide Voice of Customer feedback; and

WHEREAS, the Parties desire to set forth the scope, use, ownership and treatment of feedback, associated compensation, and the confidentiality obligations applicable to information exchanged in connection with the UAT activities.

Scope of Work

Build/Release Version:   Environment:

Feedback Submission and Handling

Feedback shall be submitted using Submission Channel: . Each feedback item must include Scenario ID: and Severity: .

Usability    Functionality    Performance    Documentation    Other

Payment Terms

As consideration for Client participation and the value of the Voice of Customer deliverables, Provider shall pay Client the Amount: USD in accordance with the following schedule.

Late Payment: Any undisputed amount not paid when due shall accrue interest at the rate of or the maximum permitted by law, whichever is lower.

Term and Termination

Term Start Date:   Term End Date:

Either Party may terminate this Agreement for convenience upon written notice of days to the other Party. Termination shall not relieve either Party of obligations accrued prior to the effective termination date, including payment obligations and treatment of Confidential Information.

Confidentiality

For purposes of this Agreement, "Confidential Information" means non-public information disclosed by either Party that is marked confidential or which, by its nature, should reasonably be understood to be confidential. Confidential Information includes, without limitation, feedback reports, session recordings, test artifacts, business and technical information, and Customer data.

Each Party shall: (a) use Confidential Information solely to perform its obligations or exercise its rights under this Agreement; (b) limit disclosure to its employees, contractors or agents who need to know and who are bound by confidentiality obligations no less protective than those herein; and (c) protect Confidential Information with at least the same degree of care it uses to protect its own confidential information, but no less than a reasonable standard of care.

Use and Ownership of Feedback

Client grants Provider a perpetual, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, distribute and publicly display aggregated or anonymized feedback and analytics derived from the UAT activities. Provider shall not disclose Client-identifying data in public materials unless Client has provided prior written consent.

Client may indicate consent to attribution by checking the box below and providing the preferred attribution name.

Client consents to attribution   Preferred attribution text:

Representations, Warranties and Liability

Each Party represents that it has the authority to enter into this Agreement. Client represents that feedback provided is accurate to the best of its knowledge and does not infringe third-party rights. EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE PARTIES DISCLAIM ALL OTHER WARRANTIES, AND NEITHER PARTY SHALL BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM THE USE OF FEEDBACK, EXCEPT FOR LIABILITY ARISING FROM GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of Governing Jurisdiction: , without regard to conflict of laws principles. The Parties will attempt to resolve disputes in good faith prior to initiating any formal proceedings.

Entire Agreement

This Agreement, including all schedules and attachments executed by the Parties, constitutes the entire agreement between the Parties with respect to the subject matter hereof and supersedes all prior or contemporaneous understandings, representations, negotiations and agreements, whether written or oral. Any modification must be in writing and signed by authorized representatives of both Parties.

Administrative and Contact Information

Data Use and Privacy Acknowledgment

The Parties acknowledge that feedback may include limited customer data. Provider shall process such data only for the purposes of product improvement, analysis and UAT evaluation. Provider agrees to implement reasonable technical and organizational measures to protect personal data and to comply with applicable data protection laws.

Client indicates whether recordings or session transcripts may be created and used by selecting an option below:

Consent to recordings/transcripts    Decline recordings/transcripts

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