Customer Identity
Full legal name, date of birth, personal and business addresses, government ID details, and contact information to match verification records.
A well-structured Customer KYC Questionnaire reduces onboarding friction, documents identity evidence, and supports AML checks. It standardizes data collection, enables automated screening, and creates an auditable record that regulators expect. Clear fields reduce downstream exceptions and delays.
Clear assignment of responsibility ensures timely responses and preserves a defensible audit trail for regulatory review.
| Field | Configuration |
|---|---|
| ID Upload | Require front/back photos; accepted formats JPG|PNG|PDF. |
| Verification | Enable third-party ID verification and sanctions screening. |
| Authentication | Use SMS or email OTP for signer verification. |
| Retention Policy | Auto-archive to secure storage after completion. |
Integration with screening services and secure storage reduces manual steps and preserves evidence for audits.
Full legal name, date of birth, personal and business addresses, government ID details, and contact information to match verification records.
Legal entity name, registration number, jurisdiction of formation, tax ID, principal place of business, and authorized signatories.
Names, ownership percentages, and IDs for individuals meeting the ownership threshold required by your AML policy.
Clear description and documentary evidence for the origin of funds used in transactions or account funding.
Fields for PEP status, country risk, transaction purpose, and expected activity to support risk scoring.
Signed attestations for accuracy, consent to electronic records, and agreement to screening and record retention policies.
Government-issued ID copies, proof of address, corporate formation documents, and bank statements where source-of-funds claims are made.
A dated signature block acknowledging the accuracy of submissions and consent to electronic processing and retention.
Provide signed copies as PDF/A with embedded audit trail and separate CSV/JSON exports for system ingestion.
Include IP address, timestamps, authentication method, and any verification provider responses alongside the document.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies | Varies | Varies |
Complete identity and sanctions checks before account activation.
Verify ID expiry dates and request renewals before expiration.
Conduct risk-based reviews at defined intervals (e.g., annually for high-risk customers).
Provide records promptly when regulators request documentation.
Begin retention period at account closure or final transaction date.
Martin Properties streamlined tenant onboarding with an online KYC form and signatures.
Optica Ventures used a structured KYC questionnaire for investor onboarding.