Customer Reviews Removal Form

CUSTOMER REVIEWS REMOVAL FORM

This General Business Agreement (the Agreement) is entered into between the parties identified below for the purpose of identifying, evaluating, and, where appropriate under the terms herein, facilitating the removal or remediation of specified customer reviews published on third-party platforms. The parties intend that this Agreement constitute a binding contract setting out the rights, obligations, and remedies of each party with respect to the services described.

Parties and Contact Information

Recitals

WHEREAS, Requesting Party operates a business for which certain customer reviews have been posted to third-party platforms and Requesting Party seeks remediation where such reviews are unlawful, defamatory, violative of platform terms, or demonstrably fraudulent; and

WHEREAS, Service Provider represents that it offers review-evaluation and removal facilitation services, including investigation, assembly of supporting documentation, and submission of takedown or correction requests to platform operators and other relevant recipients; and

WHEREAS, the parties desire to set forth the scope of services, payment terms, confidentiality obligations, and other terms governing the engagement.

Scope of Work

Service Provider shall perform the services described below in a professional manner consistent with industry practices. The Scope of Work shall include investigative review, documentation assembly, preparation and delivery of removal requests, monitoring of specified items, and reasonable follow-up communications with platform operators or designated recipients as necessary to pursue removal or remediation.

Customer Review Details

Please provide information for each review requested for evaluation and potential removal. Service Provider may rely on the accuracy of the information provided by Requesting Party.

Payment Terms

Requesting Party shall pay Service Provider for services rendered in accordance with the amounts and schedule set forth below. All fees are exclusive of applicable taxes unless otherwise stated. Fees for collection of third-party platform fees or legal expenses are the responsibility of Requesting Party when incurred and preapproved in writing.

If any undisputed payment is more than thirty (30) days late, Service Provider may suspend services until payment is current. Service Provider may recover reasonable collection costs, including attorneys' fees, for collection of delinquent amounts.

Term and Termination

This Agreement commences on the Start Date below and continues until the End Date below or until the services described in the Scope of Work have been completed, unless earlier terminated in accordance with this Agreement.

Start Date:    End Date:

Either party may terminate this Agreement for material breach by the other party that remains uncured for the notice period above, or immediately for fraud or willful misconduct. Termination does not relieve Requesting Party of obligation to pay for services performed prior to termination or for preapproved non-cancellable expenses.

Confidentiality

Each party shall treat as confidential and shall not disclose to third parties any non-public information received from the other party in connection with this Agreement, including investigation materials, contact information, and non-public business information, except as required by law or with the prior written consent of the disclosing party. Service Provider may disclose necessary information to third-party vendors retained to perform the services, provided that such vendors are bound to confidentiality obligations at least as protective as those set forth herein.

Requesting Party acknowledges and agrees to the Confidentiality obligations set forth above.

Indemnification

Requesting Party shall indemnify, defend, and hold harmless Service Provider from and against any losses, liabilities, damages, or costs (including reasonable attorneys' fees) arising out of Requesting Party's misrepresentation of facts, submission of fraudulent materials, or directing Service Provider to pursue conduct that infringes third-party rights or violates applicable law. Service Provider shall promptly notify Requesting Party of any claim for which it seeks indemnity.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction designated below, without regard to conflicts of law principles.

Entire Agreement

This Agreement, together with any attachments and accepted scopes of work, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior understandings, proposals, and agreements, whether written or oral. Any amendment or modification of this Agreement must be in writing and signed by authorized representatives of both parties.

Notices

All notices required or permitted under this Agreement shall be in writing and delivered to the contact information provided in this form by first-class mail, courier, or email, and shall be effective upon receipt.

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