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Cybersecurity Ransomware Questionnaire

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CYBERSECURITY RANSOMWARE QUESTIONNAIRE AND SERVICE AGREEMENT

This Agreement and Questionnaire is entered into by and between Client Name: and Service Provider Name: . Effective Date:

WHEREAS

WHEREAS, Client seeks to evaluate and enhance its cybersecurity posture specifically addressing ransomware risk, recovery objectives, and incident response readiness; and

WHEREAS, Service Provider is engaged in the business of providing cybersecurity assessment, incident response planning, and related services and has represented that it has the expertise and resources to perform the services described in this Agreement and Questionnaire; and

WHEREAS, the parties intend for the responses in this Questionnaire to inform the Scope of Work and to be incorporated into the deliverables and incident response planning undertaken by Service Provider.

SCOPE OF WORK

RANSOMWARE QUESTIONNAIRE

Primary Technical Contact: Phone: Email:

Has the organization experienced a ransomware or extortion incident in the past 36 months? Yes No

Was a ransom demanded or paid? Yes No If paid, amount:

Are backups performed for critical systems? Yes No

Yes No

Endpoint detection and response (EDR) deployed? Yes No

Is a centralized logging/SIEM solution in use? Yes No

Are multi-factor authentication controls enforced for remote access and privileged accounts? Yes No

Is there a documented patch management program? Yes No Last major patch cycle completed:

Does the organization maintain cyber insurance? Yes No

Target Recovery Time Objective (RTO) in hours: Target Recovery Point Objective (RPO) in hours:

Does an incident response playbook exist that addresses ransomware specifically? Yes No

PAYMENT TERMS

Total Fee for Services:

Late payment shall incur interest at: and reasonable collection costs.

TERM AND TERMINATION

Start Date: End Date:

Either party may terminate this Agreement for material breach if the breaching party fails to cure within the notice period above. Termination shall not relieve Client of payment for services performed prior to termination.

CONFIDENTIALITY

Each party shall maintain in confidence all non-public information disclosed by the other party in connection with this Agreement, including findings, exploitation data, forensic artifacts, and vulnerability assessments. Confidential information shall not be disclosed except to employees, contractors, or advisors with a need to know who are bound by confidentiality at least as protective as this clause. Confidentiality obligations survive termination for a period of three (3) years, except for trade secrets which shall remain protected for as long as permitted by law.

GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction selected by Client and Service Provider. To indicate the selected jurisdiction, insert state or jurisdiction below:

ENTIRE AGREEMENT

This document, including the completed Questionnaire and any attachments expressly incorporated herein, constitutes the entire agreement between the parties with respect to the subject matter and supersedes all prior and contemporaneous agreements and understandings, whether written or oral. Any amendment must be in writing and signed by authorized representatives of both parties.

CERTIFICATION

The undersigned certify that the answers provided in this Questionnaire are true and complete to the best of their knowledge, and acknowledge that Service Provider will rely on these responses in planning assessments, recommendations, and incident response services. Any material omission or misstatement may affect the scope and effectiveness of the services and may be grounds for termination.

Client Printed Name:

By:

Date:

Service Provider Printed Name:

By:

Date:

Enter text✕

What the Cybersecurity Ransomware Questionnaire Is and When It’s Used

A Cybersecurity Ransomware Questionnaire is a structured form used to collect technical, operational, and legal information after a ransomware incident or as part of vendor assessments. It standardizes responses about scope, systems affected, detection and containment steps, backups, recovery plans, and any payments or negotiations. Organizations use it to inform internal incident response, insurance claims, regulator notifications, third‑party risk reviews, and remediation planning. Completed questionnaires create an auditable record of facts and decisions that supports compliance, legal review, and post‑incident analysis across security, legal, and executive teams.

Why a Consistent Ransomware Questionnaire Matters

A standardized questionnaire reduces uncertainty, speeds fact collection, and produces evidence needed for legal, insurance, and regulatory steps. It ensures consistent disclosure across vendors and partners while documenting the incident response chain for audits and potential litigation.

Why a Consistent Ransomware Questionnaire Matters

Who Typically Completes or Receives This Questionnaire

Different roles prepare or respond to these questionnaires depending on context; recipients include internal teams and external stakeholders.

  • Security Team lead or incident responder — compiles technical indicators, containment timeline, logs, and remediation actions for accurate incident forensics.
  • Legal, Compliance, or General Counsel — evaluates regulatory exposure, privilege considerations, and coordinates regulator or law‑enforcement notifications.
  • Vendors, MSPs, or Third‑Party Providers — supply system impact details, restoration actions, and evidence when third parties are implicated.

Stepwise Process for Completing the Questionnaire

Follow a clear sequence to collect, verify, and sign off information before distribution.

  • 01
    Prepare: Gather incident logs, backups, and stakeholder contacts before starting.
  • 02
    Populate: Enter facts, attach evidence, and use precise formats for dates and identifiers.
  • 03
    Validate: Security lead and legal review answers for accuracy and privilege concerns.
  • 04
    Distribute: Share with insurers, vendors, or regulators using controlled channels and audit logging.

How to Configure an Online Completion Workflow

Configure authentication, conditional fields, attachments, and notifications to match internal control requirements.

Field Configuration
Authentication Require email verification plus SMS two‑factor for external recipients
Conditional Fields Show payment or negotiation fields only if 'payment made' equals yes
File Uploads Allow log files, limit 250MB total, accept ZIP or PDF
Notifications Send copies to security lead, legal, and compliance automatically

Where Completed Questionnaires Are Routinely Sent

Route completed forms according to incident severity and stakeholder requirements; maintain an auditable trail for each transfer.

  • Internal Security Team: Primary repository for forensic artifacts and remediation tracking.
  • Insurance Carrier: Submit to cyber insurer if coverage applies and to support claims.
  • Regulator or State AG: Provide required summaries only when breach notification thresholds are met.
  • Third‑Party Vendor: Share with affected vendors or cloud providers for coordinated remediation.

Technical and Platform Considerations for eSubmission

Choose a signing and storage platform that supports secure uploads, access controls, and audit trails.

  • Supported Formats: PDF, DOCX, ZIP
  • Authentication Options: Email link, SMS code, or SSO
  • Integrations: SIEM, ticketing, and cloud storage

Ensure the platform records timestamps, signer attribution, and provides exportable audit logs for legal and insurance review.

Essential Information to Include on the Questionnaire

Organization: Legal entity name
Contact: Primary responder details
Incident Date: MM/DD/YYYY time zone
Systems Affected: Server and app list
Ransomware Variant: Family/hash details
Evidence: Logs, screenshots, samples

Common Mistakes to Avoid When Preparing Responses

  • Providing speculative causes without forensic confirmation can mislead insurers and regulators and complicate remediation planning.
  • Omitting timestamps or using inconsistent time zones undermines timeline reconstruction and may weaken legal or insurance claims.
  • Sharing raw logs without redaction may expose unrelated personal data or privileged material and create additional compliance obligations.
  • Failing to coordinate legal and security reviews risks waiving privilege or disclosing sensitive investigative details prematurely.

Consequences of Incomplete or Incorrect Questionnaire Responses

Insurance Denial: Potential claim rejection
Regulatory Fines: State or federal penalties
Litigation Exposure: Increased civil liability
Data Loss: Irreversible forensic gaps
Reputational Harm: Public trust erosion
Operational Delay: Recovery timeline extended

Typical Timelines and Expected Response Windows

Set internal targets for initial replies, full submissions, and periodic reviews to meet insurer and regulator expectations.

Initial Acknowledgment:

Respond to requests within 72 hours when possible

Preliminary Report:

Provide an incident summary within 10 business days

Full Submission:

Deliver complete questionnaire and evidence within 30 days

Annual Review:

Update vendor questionnaires at least once per year

Retention:

Keep records per retention schedule and legal requirements

Comparing eSignature Platforms for Questionnaire Distribution and Signing

Select a vendor that meets authentication, audit trail, and compliance needs. The table contrasts starting prices and core capabilities across common providers.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7‑day free trial, no card Varied Varied Varied Varied
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No cap 100 envelopes/user/year Varies by plan Varies by plan Varies by plan

Frequently Asked Questions About the Questionnaire

Answers to common operational and legal questions to help responders complete and share questionnaires correctly.


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