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DAP Service Agreement

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DAP SERVICE AGREEMENT

This DAP Service Agreement ("Agreement") is entered into as of the Effective Date: , by and between Service Provider: (Entity Type: ), Address: and Client Name: (Entity Type: ), Address: .

RECITALS

WHEREAS, Service Provider operates and maintains a data access platform and related services designed to collect, process and deliver data analytics and platform functionality (the "DAP Services"); and

WHEREAS, Client desires to engage Service Provider to provide certain DAP Services and Deliverables as described in this Agreement, and Service Provider is willing to provide such services under the terms and conditions set forth herein.

WHEREAS, the parties intend by this Agreement to define their respective rights and obligations with respect to the performance, delivery, use and payment for the DAP Services and Deliverables.

NOW, THEREFORE, in consideration of the mutual covenants and agreements contained herein, the parties agree as follows:

1. DEFINITIONS

1.1 "DAP Services" means the services described in Exhibit A attached hereto and any agreed statements of work, including configuration, data ingestion, analytics, reporting and platform access. "Deliverables" means the tangible outputs specifically delivered to Client pursuant to this Agreement.

1.2 "Confidential Information" means non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

2. SCOPE OF SERVICES

2.1 Service Provider shall provide the DAP Services and Deliverables in accordance with the timelines, specifications and acceptance criteria set forth in the applicable statement of work. Service Provider will perform services using personnel with appropriate skill, care and diligence consistent with industry standards.

2.2 Service Provider shall provide reasonable support and maintenance as described in the statement of work and shall use commercially reasonable efforts to meet any service levels agreed by the parties.

3. FEES AND PAYMENT

3.1 Client shall pay Service Provider the fees set forth in the applicable statement of work. Fees for initial services: $ . All fees are exclusive of taxes and duties.

3.2 Invoices are due within days of invoice. Overdue amounts shall accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

4. CONFIDENTIALITY

4.1 Each party shall hold the other party's Confidential Information in strict confidence and shall not disclose such information except to employees, contractors or advisors who have a need to know and who are bound by confidentiality obligations at least as restrictive as those herein. Each party shall use at least the same degree of care to protect Confidential Information as it uses to protect its own, but in no event less than reasonable care.

4.2 Confidential Information does not include information that is: (a) publicly known through no wrongful act of the receiving party; (b) rightfully received from a third party without restriction; or (c) independently developed without use of the disclosing party's Confidential Information.

4.3 Upon termination or written request, the receiving party shall return or destroy Confidential Information and certify in writing that it has done so, except to the extent retention is required by law or bona fide backup systems; retained copies shall remain subject to confidentiality obligations.

5. DATA PROTECTION

5.1 Each party shall comply with applicable data protection laws in the collection, processing and transfer of personal data. Service Provider shall implement reasonable technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.

5.2 In the event of a confirmed data breach affecting the other party's personal data, Service Provider shall notify Client without undue delay and in any event no later than hours after becoming aware, and shall provide reasonable assistance to mitigate and remediate the breach.

6. INTELLECTUAL PROPERTY

6.1 Except as expressly set forth, Service Provider retains all right, title and interest in and to the platform, software, tools, workflows, algorithms and other pre-existing intellectual property used to provide the DAP Services. Client is granted a limited, non-exclusive, non-transferable license to access and use the Deliverables and the platform solely for Client's internal business purposes during the Term.

6.2 To the extent any Deliverables are specially commissioned and identified as work-for-hire in a statement of work, and subject to Client's payment in full, Service Provider assigns to Client all right, title and interest in such Deliverables; provided, however, that Service Provider retains the right to use general ideas, know-how and methods developed during performance.

7. WARRANTIES; DISCLAIMER

7.1 Service Provider warrants that it will perform the DAP Services in a professional and workmanlike manner in accordance with industry standards. For any breach of this warranty, Service Provider's sole and exclusive liability, and Client's sole remedy, shall be re-performance of the non-conforming services or, if Service Provider cannot re-perform, a refund of the fees paid for the non-conforming portion.

7.2 EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH ABOVE, THE SERVICES AND DELIVERABLES ARE PROVIDED "AS IS" AND SERVICE PROVIDER DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.

8. INDEMNIFICATION; LIMITATION OF LIABILITY

8.1 Service Provider shall indemnify and defend Client from and against third party claims alleging that the Deliverables, as delivered, infringe a third party's issued patent, copyright or trade secret, provided Client gives prompt notice and reasonable control of the defense to Service Provider. Service Provider shall have no liability for claims arising from modifications by Client, use outside the scope of this Agreement or combination with third party products.

8.2 EXCEPT FOR WILLFUL MISCONDUCT OR A PARTY'S INDEMNIFICATION OBLIGATIONS, IN NO EVENT SHALL EITHER PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT EXCEED THE FEES PAID BY CLIENT TO SERVICE PROVIDER UNDER THIS AGREEMENT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. TERM AND TERMINATION

9.1 The Term of this Agreement shall commence on the Effective Date and continue for unless earlier terminated as provided herein. This Agreement shall automatically renew for successive renewal terms of the same duration unless either party provides written notice of non-renewal at least days prior to the end of the then-current term.

9.2 Either party may terminate this Agreement for material breach by the other party that remains uncured after days written notice specifying the breach. Either party may terminate for insolvency or bankruptcy of the other party.

10. NOTICES

10.1 All notices required or permitted under this Agreement shall be in writing and sent to the addresses set forth below (or to such other address as either party may designate in writing). Notices shall be deemed given when delivered personally, sent by nationally recognized overnight courier, or three (3) business days after deposit in the U.S. mail, certified, return receipt requested.

11. AMENDMENT; WAIVER; ASSIGNMENT

11.1 No amendment or modification of this Agreement shall be effective unless in writing and signed by authorized representatives of both parties. No waiver shall be effective unless in writing.

11.2 Neither party may assign this Agreement without the prior written consent of the other party; provided that Service Provider may assign to an affiliate or in connection with a merger or sale of substantially all of its assets.

12. FORCE MAJEURE

12.1 Neither party shall be liable for delay or failure to perform to the extent caused by events beyond its reasonable control, including acts of God, terrorism, pandemics, governmental actions, labor disputes, or interruption of telecommunications or utilities; provided that the affected party provides prompt written notice and uses commercially reasonable efforts to resume performance.

13. GOVERNING LAW; ENTIRE AGREEMENT; SEVERABILITY

13.1 This Agreement shall be governed by and construed in accordance with the laws of the State of without regard to its conflict of laws rules.

13.2 This Agreement, together with any attached exhibits and statements of work, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, proposals, statements or communications, whether oral or written.

13.3 If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

14. MISCELLANEOUS

14.1 Counterparts. This Agreement may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one instrument. Signatures transmitted by electronic means shall be binding.

Service Provider:

By:

Date:

Client:

By:

Date:

Enter text✕

What the DAP Service Agreement Is and When It Applies

The DAP Service Agreement is a contract that defines the scope, responsibilities, security controls, and data handling terms between a service provider and a client for delivery and access to platform-hosted data and related services. It sets performance obligations, service levels, permitted uses of data, compliance obligations (for example HIPAA where health data is involved), fees, and dispute-resolution mechanics. The agreement helps assign risk, clarify liabilities for breaches or misuse, and specify technical and administrative safeguards for any regulated data processed under the relationship.

Why a Clear DAP Service Agreement Matters

A well-drafted DAP Service Agreement reduces ambiguity about data ownership, access rights, security measures, and incident response, helping both parties manage legal and operational risk efficiently.

Why a Clear DAP Service Agreement Matters

Who Typically Prepares and Signs a DAP Service Agreement

Below are the common organizations and roles that either draft, review, or sign a DAP Service Agreement.

  • Cloud providers, platform vendors, and software-as-a-service teams managing customer data and integrations for multiple clients.
  • Enterprise security, privacy, and legal teams who review terms for data protection, breach notification, and liability limits.
  • Procurement and vendor management staff responsible for contracting, fees, renewal dates, and SLA enforcement.

Tailor the signatory list and review process to your organization’s procurement and legal approval workflows.

Primary Signers and Reviewers

Vendor Signatory

Chief Revenue Officer or authorized contracting officer. Responsible for warranty statements, indemnity clauses, and accepting operational obligations on behalf of the provider.

Client Signatory

General counsel or VP of procurement for the client organization. Reviews data access, privacy controls, audit rights, and termination rights before executing the agreement.

Step-by-step: Completing a DAP Service Agreement

Follow this sequence to prepare, review, and execute the agreement without avoidable delays.

  • 01
    Drafting: Identify services, data types, and SLA metrics to include.
  • 02
    Internal Review: Legal and security validate terms, controls, and indemnities.
  • 03
    Client Negotiation: Agree on risk allocation, fees, and termination mechanics.
  • 04
    Execution: Obtain authorized signatures and distribute final copies.

How execution and delivery typically flow

A clear execution pathway reduces signing friction and ensures operational onboarding aligns with contractual commitments.

  • Upload Agreement: Sender uploads final version and places signature fields.
  • Assign Signers: Add authorized signer emails and role order if sequential.
  • Authenticate: Choose authentication level: email, SMS, or stronger methods.
  • Record: Platform captures audit trail and stores executed PDF.

Online setup settings for electronic completion

Configure the workflow to match your compliance and audit needs before sending for signature.

Field Configuration
Authentication Email link default; use SMS or KBA for higher assurance
Signature Type Image overlay or PKI-backed digital signature where required
Notifications Enable signer reminders and recipient completion alerts
Retention Set automatic archival and export of completed PDFs

Platform and integration considerations for eSigning

Confirm the eSignature provider supports your security, audit, and integration needs before accepting electronic execution.

  • Integrations: Salesforce, NetSuite, Microsoft 365, Google Workspace compatibility
  • Document formats: PDF and DOCX import/export supported
  • Authentication: Options for SMS, email, and advanced signer verification

Choose settings that preserve audit trails, support retention requirements, and align with any regulatory authentication standards.

Security and compliance data to include

Encryption: TLS 1.2/1.3 in transit; AES-256 at rest
Certifications: SOC 2 Type II; ISO 27001
Privacy Laws: GDPR and CCPA compliance
Healthcare: HIPAA BAA required where PHI is involved
Audit Trail: Detailed timestamps, IP addresses, and actions
21 CFR: 21 CFR Part 11 support available where required

Key penalties and legal risks to watch for

Breach Liability: Contract damages and indemnity exposure
Regulatory Fines: HIPAA penalties and state privacy fines
Service Credits: Failure to meet SLA may trigger credits
Data Transfer Violations: Cross-border transfer noncompliance risk
Termination Costs: Early termination fees or transition expenses
Enforceability: Improper execution can impair legal effect

Common mistakes when preparing a DAP Service Agreement

  • Vague scope language that fails to list specific data types and permitted processing activities.
  • Mismatched legal names or unsigned signature blocks that delay enforcement or onboarding.
  • Missing incident response and breach-notification timelines, causing regulatory noncompliance.
  • Failing to include retention or deletion instructions for data after contract termination.

Essential clauses in a professional DAP Service Agreement

Ensure the agreement contains clear, enforceable clauses covering operations, compliance, and remedies to reduce ambiguity and litigation risk.

Scope

Defines services, datasets, permitted processing, and excluded activities to prevent unauthorized use.

Security

Specifies technical controls, encryption standards, vulnerability management, and audit rights.

Data Rights

Declares ownership, license grants, derivative works, and obligations for return or deletion of data.

SLA

Sets uptime targets, support response times, measurement windows, and service credits for breaches.

Breach Response

Requires notification timelines, remediation steps, and cooperation with regulatory inquiries.

Liability

Caps on damages, exclusions, indemnities, and insurance requirements to allocate risk.

Practical tips for accurate and efficient completion

Adopt standardized templates and review checklists to speed approvals and reduce negotiation cycles.

Use consistent naming
Always use the full legal entity name and matching tax ID to avoid administrative delays and ensure proper invoicing.
Standardize security language
Include a vetted security exhibit that references specific standards (AES-256, TLS 1.2/1.3, ISO 27001) to minimize repeated negotiations.
Define SLAs clearly
Provide objective uptime metrics, measurement intervals, and remediation steps so both parties can monitor compliance accurately.
Plan for termination
Specify exit assistance, data return/deletion procedures, and any transition fees to avoid disputes at contract end.

Timing and deadline considerations to include

Document and communicate key contractual deadlines to ensure obligations are met and notice periods are respected.

Effective Date:

Date when contract obligations and SLA windows start (MM/DD/YYYY).

Service Start:

When live access and billing commence, often tied to onboarding completion.

Renewal Notice:

Period required to give notice before auto-renewal, commonly 30–90 days.

Termination Notice:

Advance notice required to terminate for convenience or for cause.

Breach Cure Period:

Time allowed to remedy a material breach, typically 30 days.

Key milestones from negotiation to data handover

Use these sequential milestones to coordinate legal, security, and operations teams during contract close and onboarding.

01

Negotiation Complete

Final terms agreed and redlines resolved before signature.

02

Execution

Authorized signatures collected and executed copies distributed.

03

Onboarding

Technical onboarding and access provisioning completed.

04

Operational Monitoring

Begin SLA measurement and security monitoring activities.

How a DAP Service Agreement compares to related contracts

This comparison highlights where a DAP Service Agreement differs from other common contract types used for services and data processing.

Criteria DAP Service Agreement Standard Service Agreement
Primary focus data access and processing general services delivery
Data controls detailed and specific often high-level
Regulatory clauses hipaa/pci-ready where needed may be absent
Audit rights explicit and technical limited or contractual

eSignature vendor comparison for signing and managing the DAP Service Agreement

Compare typical vendor pricing and capabilities relevant to executing and storing executed DAP Service Agreements; signNow is listed first per data guidance.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by vendor Varies by vendor Varies by vendor Varies by vendor
Bulk Send Yes (Business Premium+) Varies by plan Varies by plan Varies by plan Varies by plan
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No cap 100 envelopes/user/year Varies by plan Varies by plan Varies by plan

Real-world examples of contract workflows

Two customer stories illustrate how organizations handle DAP-like agreements in practice.

Optica Ventures LLC — COO

Optica used an eSignature workflow to finalize platform access agreements quickly

  • Reduced negotiation cycle time by standardizing security exhibits
  • The interface was straightforward for internal teams and customers, enabling faster onboarding and fewer signature-related support tickets.

Martin Properties — Founder

A property-services firm executed vendor data-access agreements remotely

  • Leveraged mobile signing and offline support for field agents
  • The team processed agreements online with secure audit trails, maintaining compliance while eliminating paper delays.

Frequently asked questions about completing and using the DAP Service Agreement

Answers to common questions about signing, enforceability, notarization, and data-specific clauses for the DAP Service Agreement.


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