Scope
Define covered services, geographic boundaries, participating systems, message types, and excluded activities so automation responsibilities are clear and measurable.
A written delivery automation agreement reduces operational ambiguity, allocates risk, and documents compliance obligations such as data protection and auditability. It preserves dispute evidence, specifies liability limits, and confirms which technical standards and interfaces govern automated handoffs. Including enforceable SLAs and acceptance tests helps avoid downstream disputes and supports regulatory audits where record retention and signature provenance are required.
Common parties include in-house logistics teams, third-party carriers, software vendors, and procurement or legal representatives who manage contracts for automated delivery services.
Define covered services, geographic boundaries, participating systems, message types, and excluded activities so automation responsibilities are clear and measurable.
Specify uptime, message delivery times, error-rate thresholds, and remediation credits; include test procedures for verifying SLA compliance.
Identify data fields exchanged, encryption requirements in transit and at rest, access controls, and obligations for breach notification and incident response.
Attach or reference API documentation, message schemas, versioning policies, retry/backoff rules, and sample error responses as enforceable exhibits.
Allocate responsibility for data loss, misdelivery, or third-party claims; set limits on consequential damages and state indemnity triggers.
Set termination events, data return or deletion procedures, cutover support, and responsibilities for outstanding deliveries or open claims.
| Field | Configuration |
|---|---|
| Signing Order | Set sequential or parallel signers per clause ordering. |
| Authentication | Choose email link, SMS code, or advanced signer authentication as required. |
| Conditional Fields | Show or hide exhibits and optional clauses based on answers. |
| Audit Trail | Enable full audit logging for timestamps, IP addresses, and actions. |
Choose distribution methods that preserve the signed record and provide tamper-evident storage with accessible audit trails.
Enter MM/DD/YYYY for the start and end; renewal windows should be explicit.
Define monthly or quarterly measurement periods for uptime and delivery metrics.
Specify days required for termination, cure, or service-level disputes.
Set response and implementation timelines for API or spec changes.
List events that start retention clocks (termination, last signature date).
Export the executed agreement as PDF/A for archival and as searchable PDF for e-discovery; include a separate XML/JSON exhibit if required.
Use a consistent scheme: PartyA_PartyB_DeliveryAutomation_Agreement_EffectiveDate.pdf for easy retrieval and audit.
Attach API specifications, sample payloads, test plans, and contact lists as appendices or referenced exhibits.
Include the eSignature certificate of completion and any notarization acknowledgements alongside the signed PDF.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial, no credit card required | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send & Cap | Bulk send available; no envelope cap | Bulk send available; 100 envelopes/user/year cap | Bulk send available; plan limits vary | Bulk send available; limits vary | Bulk send availability varies |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |