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Delivery Service Act

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DELIVERY SERVICE ACT

Effective Date:

Parties

Entity Type:
Entity Type:

Recitals

WHEREAS, Service Provider is engaged in the business of providing transportation and delivery services, including the pickup, handling, transit and delivery of goods, freight and parcels in accordance with industry practices and applicable statutes; and

WHEREAS, Client desires to retain Service Provider to perform pickup and delivery services for Client's shipments on the terms and conditions set forth in this Delivery Service Act, and Service Provider is willing to provide such services; and

NOW, THEREFORE, in consideration of the mutual covenants contained herein, and other good and valuable consideration, the receipt and sufficiency of which are acknowledged, the parties agree as follows:

Scope of Work

Service Provider shall provide pickup, handling, transport and delivery services as described below. Services shall be performed in a commercially reasonable manner, consistent with industry standards and all applicable laws and regulations.

Payment Terms

Client shall pay Service Provider for services rendered according to the following terms:

Payments are due within days of receipt of a proper invoice. Unpaid amounts shall accrue interest at % per month (or the maximum permitted by law), plus reasonable collection costs. Client may not withhold payment except for good faith disputes submitted in writing.

Term and Termination

This Delivery Service Act commences on and continues until , unless earlier terminated in accordance with this section.

Either party may terminate for convenience upon days' prior written notice. Either party may terminate immediately for material breach if the breach remains uncured for a period of days after written notice. Termination shall not relieve Client of its obligation to pay for services performed prior to termination.

Confidentiality

Each party (the "Receiving Party") shall hold in confidence information disclosed by the other party (the "Disclosing Party") that is marked confidential or that reasonably should be understood to be confidential ("Confidential Information"). Confidential Information does not include information that: (a) is or becomes publicly available other than through a breach of this Act; (b) was rightfully known to the Receiving Party prior to disclosure; (c) is independently developed without use of the Disclosing Party's Confidential Information; or (d) is required to be disclosed by law, provided the Receiving Party gives prompt written notice to the Disclosing Party and cooperates in seeking protective relief.

The Receiving Party shall use Confidential Information solely to perform obligations under this Act and shall restrict disclosure to employees, agents and subcontractors who have a need to know and who are bound by substantially similar confidentiality obligations. Confidentiality obligations shall survive termination for years.

Insurance; Indemnification

Service Provider shall maintain, at its expense, insurance customary for delivery carriers including commercial general liability, automobile liability and cargo insurance with limits reasonably acceptable to Client. Evidence of insurance shall be provided upon request.

Each party shall indemnify, defend and hold harmless the other from and against all third-party claims, losses or liabilities arising from the indemnifying party's negligence, willful misconduct, or breach of this Act, subject to any limitations of liability expressly set forth herein.

Force Majeure

Neither party shall be liable for delays or failures to perform due to causes beyond its reasonable control, including acts of God, natural disaster, governmental action, labor disputes, or extreme weather, provided that the affected party gives prompt notice and uses commercially reasonable efforts to resume performance.

Governing Law; Venue

This Act shall be governed by and construed in accordance with the laws of the State of without regard to conflict of laws principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in that state for any dispute arising under this Act.

Entire Agreement; Amendment

This Act, including any attachments and statements of work executed under it, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior negotiations and agreements. No amendment or modification shall be binding unless in writing and signed by authorized representatives of both parties.

Severability; Waiver

If any provision of this Act is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. No failure or delay by either party in exercising any remedy shall operate as a waiver of that remedy.

Notices

All notices required or permitted under this Act shall be in writing and delivered to the addresses set forth above or to such other address as either party may designate in writing. Notices shall be deemed given when delivered personally, by reputable overnight courier, or three business days after deposit in the U.S. mail, postage prepaid.

Execution

Service Provider:

By:

Date:

Client:

By:

Date:

Enter text✕

What the Delivery Service Act document is and when it applies

The Delivery Service Act is a template-style agreement used to document terms between a delivery provider and a contracting party, covering scope of services, service levels, insurance, licensing, and liability allocation. It functions as a contractual record rather than a single federal statute and is commonly used where carriers, couriers, or third-party logistics firms perform pickups, last-mile deliveries, or recurring shipments. Properly completed, signed, and retained, the document establishes operational expectations, clarifies payment and insurance obligations, and supports regulatory compliance for state licensing, tax reporting, and dispute resolution.

Why a clear Delivery Service Act matters for operations and compliance

A well-drafted Delivery Service Act reduces operational disputes, documents insurance and licensing requirements, and creates an auditable record for regulators, insurers, and tax authorities. It helps align expectations across contracting parties and supports enforceability under U.S. e-signature law when executed correctly.

Why a clear Delivery Service Act matters for operations and compliance

Who commonly completes or signs a Delivery Service Act

Each signer should confirm authority to bind their organization, review licensing and insurance fields, and retain a signed copy for records and audits.

  • Fleet Operators and Couriers who register vehicles, confirm insurance, and accept service-level obligations.
  • Retailers and Marketplaces that contract carriers to deliver goods to customers and manage returns.
  • Third-Party Logistics (3PL) Providers who coordinate subcontracted deliveries and need indemnity and data-sharing terms.

Step-by-step: Completing and executing the Delivery Service Act

Follow these sequential steps to complete, review, and sign the Delivery Service Act reliably.

  • 01
    Prepare: Gather license, insurance, and contact details before starting.
  • 02
    Complete Fields: Enter required data using MM/DD/YYYY and full legal names.
  • 03
    Review: Legal and risk teams confirm indemnity and insurance limits.
  • 04
    Execute: Obtain authorized signatures and save the audit trail.

How the Delivery Service Act typically flows between parties

A clear routing workflow reduces delays and ensures all parties receive executed copies and supporting certificates.

  • Draft: Sender prepares agreement and attaches insurance documents.
  • Internal Review: Each party's operations and legal teams review terms.
  • Signing: Parties sign electronically or on paper; notarization if required.
  • Distribution: All parties receive final executed PDF and audit log.

Digital signature and file format considerations

Use platforms that capture audit trails, preserve final PDFs in ISO-compatible form, and can store attachments such as COIs and licenses for compliance.

  • File Formats: PDF, DOCX, or HTML accepted.
  • Integrations: Salesforce, NetSuite, Microsoft 365 supported.
  • Authentication: Email, SMS, or advanced signer verification.

Typical digital workflow settings for Delivery Service Act execution

Configure these workflow settings to streamline completion and reduce signer friction.

Field Configuration
Signature Type Electronic signature with audit trail
Authentication Email link or SMS code
Attachments Require COI and license upload
Retention Store signed PDF + audit log

Common timing elements to include in the Delivery Service Act

Specify these timing items to set expectations for performance, notices, and renewals.

Effective Date and Term:

State start date (MM/DD/YYYY) and initial term length.

Service Commencement:

Date when deliveries begin following execution.

Insurance Renewal:

Require proof 30 days before policy expiration.

Notice Periods:

Specify cure and termination notice windows in days.

Renewal Notification:

Set automatic or manual renewal notice timing.

Key risks and potential consequences of errors

Insurance Lapse: Claims denied; increased liability exposure.
Invalid Signature: Enforceability challenges if e-sign rules unmet.
Incorrect Licensing: Regulatory fines or service suspension.
Ambiguous Scope: Disputes over payment or service obligations.
Missing Attachments: Delays in onboarding or contract acceptance.
Data Security Gaps: Breach risk and potential regulatory penalties.

Security and compliance controls relevant to signing and storage

Encryption: TLS 1.2/1.3 in transit; AES-256 at rest
Audit Trail: Detailed timestamps, IP, and action logs
Certifications: SOC 2 Type II and ISO 27001 available
HIPAA Support: BAA available for protected health data
21 CFR Part 11: Compliant options for FDA records
Access Controls: SSO, role-based permissions, MFA

Practical tips to ensure accurate and enforceable agreements

Adopt these practices to reduce disputes and speed execution across volume workflows.

Verify Legal Entities
Confirm full legal names and registration numbers against state records to ensure the contracting party can be enforced against.
Attach Proof
Require current insurance certificates and licenses as mandatory attachments to prevent gaps during onboarding.
Use Clear SLA Metrics
Define delivery windows, exceptions, and remedies clearly to limit operational ambiguity and claims disputes.
Preserve Audit Trails
Retain signed PDFs with timestamps, signer identity, and attached documents to support regulatory and insurance inquiries.

How eSignature vendor pricing and features compare for Delivery Service Act workflows

Compare starting prices, trial availability, bulk send options, audit trail capability, HIPAA support, and envelope limits when selecting software for signing and storage.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial, no card required Trial available Trial available Trial available Trial available
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Real-world examples of digital signing for operational agreements

Below are two customer examples highlighting practical outcomes when digital signing and standardized contracts were used.

Tech Data — enterprise coordination

Tech Data standardized delivery agreements to reduce processing time and centralize approvals.

  • Centralized templates improved speed.
  • Bob Dutkowsky, CEO, said the solution improved internal and external customer service while increasing speed to revenue, demonstrating measurable process benefits for a large distributor.

Martin Properties — small business efficiency

A property services firm shifted to signed digital delivery agreements for maintenance and tenant deliveries.

  • Faster execution reduced onboarding time.
  • Tim Martin, Founder, reported processing and executing documents online with full compliance and security, enabling mobile signing and quicker service acceptance.

Frequently asked questions about using and signing a Delivery Service Act

Answers to common questions about form completion, signatures, notarization, and recordkeeping to help avoid common execution problems.


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