Scope of Services
Defines types of shipments, delivery methods, geographic scope, and excluded goods to prevent ambiguity over what the addendum governs.
A Delivery Service Addendum clarifies who bears risk for loss or damage, sets minimum insurance and indemnity terms, and establishes evidence standards for delivery and acceptance. It reduces disputes by documenting acceptable carriers, delivery windows, and required delivery records.
Use the addendum to make delivery obligations auditable and to speed claim resolution when loss, damage, or late delivery occurs.
Defines types of shipments, delivery methods, geographic scope, and excluded goods to prevent ambiguity over what the addendum governs.
Specifies transit time targets, acceptance windows, late-delivery remedies, and metrics used to measure carrier performance.
Requires minimum insurance coverage, certificates of insurance, and mutual indemnity language allocating loss and defense obligations.
Defines acceptable proof of delivery formats, inspection rights, and the procedure and timeline to dispute receipt or condition.
States any caps on damages, excluded consequential losses, and exceptions for gross negligence or willful misconduct.
Specifies events of default, cure periods, immediate suspension rights, and remedies including claim procedures and recovery of costs.
| Field | Configuration |
|---|---|
| Signer Order | Sequential or parallel routing |
| Authentication | Email + optional SMS or KBA |
| Attachments | Require COI and carrier authorization |
| Retention | Set archival period per policy |
Keep signed copies and audit logs accessible to operations and claims teams for the required retention period.
Obligations commence on the stated effective date
Provide COI before first shipment
Provide written notice within specified days in addendum
Submit supporting documents within addendum timeframe
Retain POD and claims records per policy
Buyer issues order and references addendum
Carrier confirms slot, capacity, and insurance
Carrier performs pickup and records tracking/POD
Recipient signs POD; dispute window begins
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes (premium) | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |