Parties & Scope
Identify full legal names of the carrier and client, covered routes, types of goods, and any excluded items to avoid ambiguity during claims.
A clear Delivery Service Agreement reduces disputes by allocating risk, setting service expectations, and documenting remedies. When executed electronically with consent, signatures meet federal standards under the ESIGN Act (15 U.S.C. ch. 96) and state UETA laws, subject to limited statutory exceptions such as wills and certain court filings.
Typical users include logistics providers, retailers and marketplaces, and businesses arranging regular shipments or third-party deliveries.
Parties should confirm signer authority and review industry-specific requirements (insurance, hazardous materials, patient privacy) before executing.
Identify full legal names of the carrier and client, covered routes, types of goods, and any excluded items to avoid ambiguity during claims.
Define delivery windows, appointment scheduling rules, on-time performance metrics, and allowable delays or force majeure conditions.
Specify charges, billing frequency, allowances for fuel surcharges or accessorial fees, invoicing requirements, and late-payment interest.
Describe acceptable POD evidence (signed manifest, electronic timestamps, photographic proof), retention period for POD records, and dispute timelines.
Set minimum insurance types and limits, allocation of loss risk, deductible responsibilities, and process for filing claims.
Include termination for convenience and breach, cure periods, limitations of liability, indemnification scope, and exclusive remedy clauses where appropriate.
| Field | Configuration |
|---|---|
| Authentication Method | Email link or SMS code |
| Routing Order | Sequential signer order |
| Notifications | Email reminders and status updates |
| Archive Location | Secure cloud folder with audit trail |
Use a platform that supports secure file formats, audit trails, and your required signer authentication methods.
Integrations with systems like NetSuite, Salesforce, Microsoft 365, and Google Workspace streamline routing, storage, and billing reconciliation.
Specify agreed window and acceptable variance
Short window (e.g., 7–14 days) for notifying loss or damage
Net 30 or specified alternative
Prompt notification period for insurer
Specify notice period before automatic renewal
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
Optica standardized carrier terms to reduce disputes over scope.
Martin Properties moved lease-related deliveries to a single preferred carrier with an SLA.