Establishing secure connection…Loading editor…Preparing document…

Delivery Service Disclaimer

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

Delivery Service Disclaimer

Recitals

WHEREAS, Provider: is engaged in the business of providing delivery and transportation services; and

WHEREAS, Client: desires to retain Provider to perform delivery services subject to the terms and disclaimers set forth herein; and

WHEREAS, the parties desire to allocate certain risks, responsibilities, and payment obligations arising from such delivery services, effective as of (the Effective Date).

Scope of Work

Provider shall perform the delivery services described below in accordance with the terms of this Agreement. Provider will pick up, transport, and attempt delivery of goods to recipient locations supplied by Client, subject to applicable laws, carrier limitations, and the terms of this disclaimer.

Delivery Disclaimer; Limitation of Liability; Indemnity

Provider will exercise commercially reasonable care in performing deliveries but does not guarantee delivery times, routes, or conditions. Client acknowledges and accepts that deliveries may be delayed or interrupted by events beyond Provider's reasonable control, including but not limited to weather, traffic, acts of God, strikes, theft, vandalism, law enforcement action, mechanical failure, or errors in recipient information.

Except for losses resulting from Provider's gross negligence or willful misconduct, Provider's aggregate liability for direct damages arising out of or relating to this Agreement shall not exceed the total payments received by Provider from Client in the six (6) months preceding the claim, or , whichever is greater. IN NO EVENT SHALL PROVIDER BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, PUNITIVE, SPECIAL OR INDIRECT DAMAGES.

Client shall indemnify, defend and hold harmless Provider and its affiliates, officers, employees and agents from and against any and all claims, liabilities, losses, damages, fines, penalties and expenses (including reasonable attorneys' fees) arising out of: (a) the nature, packaging, labeling, or contents of shipments provided by Client; (b) Client's failure to disclose hazardous materials or special handling instructions; or (c) Client's negligent or willful breach of this Agreement. Provider shall give prompt written notice of any claim subject to indemnity and shall cooperate, at Client's expense, in the defense or settlement thereof.

Payment Terms

All invoices are due pursuant to the Payment Schedule. Unpaid amounts shall accrue the Late Payment Fee until paid in full. Client is responsible for all reasonable collection costs, including attorneys' fees, for overdue sums.

Term and Termination

This Agreement commences on Start Date: and, unless earlier terminated as provided herein, continues until End Date: .

Either party may terminate this Agreement for convenience upon written notice delivered at least days prior to termination. Either party may terminate immediately for cause upon material breach by the other party that remains uncured for ten (10) days after written notice of such breach. Upon termination, Client shall pay Provider for all services rendered and costs incurred through the effective date of termination.

Confidentiality

"Confidential Information" means nonpublic business, technical or financial information disclosed by one party to the other that is identified as confidential or that, by its nature, should be treated as confidential. Each party agrees to hold Confidential Information in confidence and to use it only for performance of this Agreement. Confidentiality obligations do not apply to information that is (a) already known to the receiving party without restriction, (b) publicly available other than by breach of this Agreement, (c) independently developed without use of Confidential Information, or (d) required to be disclosed by law or legal process (provided notice is given, when permissible, to the disclosing party).

The obligations in this section shall survive termination or expiration of this Agreement for years.

Insurance; Compliance

Provider shall maintain, at its sole cost, commercial general liability insurance and cargo/auto liability insurance customary for businesses performing delivery services and shall comply with all applicable laws, regulations, and licensing requirements governing transport of goods. Upon reasonable request, Provider shall provide certificates of insurance evidencing coverage.

Representations & Warranties

Each party represents and warrants that it has the full power and authority to enter into this Agreement and to perform its obligations hereunder. Provider represents that personnel performing deliveries are competent and that vehicles used are maintained in a commercially reasonable manner.

Governing Law; Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of , without regard to conflict of laws principles. The parties shall attempt in good faith to resolve disputes promptly and, if unresolved, submit to the jurisdiction of the state and federal courts located in that state.

Entire Agreement; Severability

This Agreement, together with any written attachments or schedules, constitutes the entire agreement between the parties with respect to the subject matter and supersedes all prior and contemporaneous oral or written agreements. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Miscellaneous

Neither party may assign this Agreement without the prior written consent of the other, except that Provider may subcontract deliveries to independent carriers so long as Provider remains responsible for fulfillment of its obligations. Notices shall be in writing and delivered to the addresses specified by the parties.

Provider (Printed Name):

By:

Date:

Client (Printed Name):

By:

Date:

Enter text✕

What a Delivery Service Disclaimer Is and When it Applies

A Delivery Service Disclaimer is a written statement used by carriers, couriers, and sellers to define responsibilities and limit liability for loss, damage, delay, or misdelivery of shipped items. It clarifies which party bears risk during transit, sets expectations for claims and proof, and may specify required actions for reporting issues. When used with an electronic signature, the disclaimer must meet U.S. e-signature requirements to be enforceable and should preserve a clear audit trail showing signer intent and consent.

Why a Clear Disclaimer Matters for Delivery Operations

[INTRO] A concise Delivery Service Disclaimer reduces disputes, clarifies liability allocation, and documents customer acknowledgement of delivery terms.

Why a Clear Disclaimer Matters for Delivery Operations

Who Typically Creates or Signs a Delivery Service Disclaimer

Several parties interact with delivery disclaimers depending on the workflow—each has distinct responsibilities and reasons to sign.

  • Shippers and retailers: issue disclaimers to transfer risk and define carrier obligations.
  • Carriers and couriers: require acknowledgement to limit exposure for certain loss types.
  • Receivers or customers: sign to acknowledge terms, delivery location, and risk acceptance.

Identifying the appropriate signer helps ensure the disclaimer is enforceable and routed correctly in both paper and electronic workflows.

How to Complete and Record the Disclaimer Step by Step

Follow these sequential steps to prepare, obtain, and store a valid Delivery Service Disclaimer.

  • 01
    Prepare Document: Draft terms and enter required fields before sharing for signature.
  • 02
    Request Consent: Send disclosure if consumer-facing and obtain explicit consent to e-signature.
  • 03
    Authenticate Signer: Use email, SMS code, or stronger ID verification as needed.
  • 04
    Capture Audit Trail: Retain timestamp, IP, and action log with the signed document.

Typical Online Workflow Settings for Electronic Completion

Configure your e-sign workflow to capture consent, authenticate signers, and preserve evidence for claims or audits.

Field Configuration
Consumer Disclosure Enable explicit checkbox and record acceptance for ESIGN compliance
Authentication Choose email link, SMS code, or KBA based on risk level
Audit Trail Capture IP, timestamp, and signer email for each action
Document Retention Store signed PDF with audit record for required retention period

Technical Considerations for eSigning and eSubmission

Verify integrations with your CRM, order management, or claims system to ensure signed disclaimers follow the delivery lifecycle.

  • Authentication: Email, SMS, or stronger methods depending on risk
  • Audit Trail: Must record timestamps, IPs, and signer actions
  • Storage: Encrypted at rest with access controls

eSignature Vendor Pricing and Feature Snapshot for Delivery Disclaimers

Compare common plan-level criteria for signing and storing Delivery Service Disclaimers. signNow is listed first as the reference eSignature provider.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by plan Varies by plan Varies by plan Varies by plan
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No cap 100 envelopes/user/year Varies by plan Varies by plan Varies by plan

Key Data and Security Elements to Include and Protect

Encryption: TLS 1.2/1.3 in transit; AES-256 at rest
Certifications: SOC 2 Type II and ISO 27001 attestations
HIPAA BAA: Business associate agreement required for PHI
Audit Trail: Timestamp, IP, and action log retained
Access Control: Role-based access and SSO where available
Export Formats: Signed PDF with embedded audit record

Risks and Legal Consequences of an Incorrect Disclaimer

Unenforceability: Poor consent or missing audit trail can void terms
Tax Penalties: Incorrect reporting triggers IRC §6721 fines
I-9 Violations: Employment documentation errors may lead to DHS fines
HIPAA Breach Risk: Improper PHI handling can incur 45 CFR penalties
Fraud Allegations: Incomplete signer authentication increases dispute risk
Contract Disputes: Ambiguous language fuels litigation and higher costs

Common Mistakes to Avoid When Drafting or Using the Disclaimer

  • Using vague liability language that fails to define dollar limits or covered events, which leaves interpretation to a court.
  • Not capturing clear signer consent for electronic delivery when dealing with consumers, violating ESIGN consent requirements.
  • Failing to preserve a complete audit trail (timestamps, IP, signer identity), undermining enforceability in disputes.
  • Omitting industry-specific clauses (insurance, perishable goods, hazardous items), which can create unanticipated liability exposure.

Essential Elements to Include in a Professional Delivery Service Disclaimer

Include these six components to make the disclaimer clear, enforceable, and useful for operational and claims purposes.

Scope of Coverage

Describe which shipments, services, and parties the disclaimer applies to, and list excluded items or events in plain language to avoid ambiguity.

Risk Allocation

Specify when risk shifts between parties, any monetary caps on liability, and treatment of loss, damage, theft, or delay for clarity during claims.

Claim Procedures

Provide steps, contact information, required evidence, and deadlines for filing a claim to streamline dispute resolution and reduce processing delays.

Authentication & Consent

Record signer identity, method of authentication, and explicit consent to electronic terms to satisfy ESIGN/UETA enforceability standards.

Compliance Language

Include governing law, waiver acknowledgements, and any industry-specific requirements such as HIPAA notices for protected health information.

Retention & Access

State how long the signed disclaimer will be retained, who can access it, and how to request copies for claims or audits.

Real-World Examples of Delivery Disclaimers in Use

Practical examples show how delivery disclaimers are used by businesses to manage risk and document customer acknowledgement.

Martin Properties

Tim Martin used a standardized disclaimer for tenant deliveries to limit liability for doorstep drops

  • Small property manager workflow
  • This simplified claims handling, reduced dispute time, and provided a consistent record for tenant agreements across mobile and desktop signings.

Fertility Centers of Illinois

John Butler integrated a delivery disclaimer for medical sample shipments to document chain-of-custody responsibilities

  • Healthcare setting sensitivity
  • The disclaimer, combined with secure electronic signatures and retention policies, supported compliance and faster resolution of transport issues without exposing PHI.

Frequently Asked Questions About Delivery Service Disclaimers

Answers to common questions about enforceability, electronic signing, notarization, revocation, storage, and dispute handling.


Need help? Contact support

be ready to get more
Join over 28 million airSlate SignNow users