Can this document be signed electronically?

Yes. Electronic signatures are generally enforceable under the ESIGN Act (15 U.S.C. ch.96) and UETA in most states, except where a statutory exception applies. Confirm the document does not fall into exceptions such as wills or certain court filings.

Are notarization or witnesses required?

Most commercial service agreements do not require witnesses; some deeds or power-of-attorney actions do. Notarization requirements vary by state and by document type; check local rules for deeds or durable powers of attorney.

What if the carrier’s insurance lapses?

Require immediate notice and a cure period in the contract; continue to verify COIs. A lapsed policy can expose the hiring party to uninsured claims and breach-of-contract remedies.

How do I update an executed program?

Amendments should be in writing and signed by authorized parties. Record the amendment date and retain both original and amended versions for audit and dispute resolution.

How should I store signed records?

Store signed records in an encrypted archive with controlled access and retention tagging. Retain according to IRS, HIPAA, or other applicable standards as required by the document’s subject matter.

Who has authority to sign for a carrier?

Only officers or persons with delegated signing authority should execute. Verify authority via corporate resolution or equivalent and record signer title and scope of authority in contract files.

Electronic Signature
Templates
Miscellaneous
Delivery Service Program

Delivery Service Program

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

DELIVERY SERVICE PROGRAM

This Delivery Service Program Agreement ("Agreement") is entered into as of the Effective Date by and between:

Client Name:

Client Address

Service Provider Name:

Service Provider Address

WHEREAS

WHEREAS, Client operates a business that requires scheduled and on-demand delivery of goods to end recipients and designated locations; and

WHEREAS, Service Provider maintains personnel, vehicles, equipment, and systems necessary to perform pickup, transportation and last-mile delivery services in accordance with industry standards; and

WHEREAS, the parties desire to set forth the terms under which Service Provider will provide a Delivery Service Program for Client on the terms and conditions contained herein.

SCOPE OF WORK

Service Provider shall perform the delivery services described below in accordance with the standards and schedules set forth in this Agreement and any attached service addenda. The minimum required contents of the Program scope are set forth in the field below; additional route manifests, service levels, and item profiles may be appended as attachments and incorporated by reference.

Detailed Scope of Work

PERFORMANCE STANDARDS

Service Provider shall use commercially reasonable efforts to meet the following performance standards: timely pickups and deliveries according to agreed windows, proper handling to prevent damage, accurate proof of delivery capture, and adherence to applicable laws. Client may specify delivery windows and special handling instructions in the Scope of Work. Failure to meet performance standards shall be subject to remedies set forth in this Agreement.

Standard Delivery Window

PAYMENT TERMS

Client shall pay Service Provider for services performed under this Agreement in accordance with the pricing and schedule below. All amounts are in U.S. dollars unless otherwise specified. Payments are due in accordance with the schedule and are subject to late fees if not received within the stated period.

Program Fee (per billing period) Payment Schedule Late Payment Fee

TERM AND TERMINATION

This Agreement commences on the Start Date and, unless earlier terminated in accordance with this Agreement, continues until the End Date or until terminated by either party upon the Notice Period specified below.

Start Date End Date Notice Period for Termination

Either party may terminate this Agreement immediately for material breach by the other party that is not cured within thirty (30) days after written notice of such breach, or immediately for insolvency, appointment of a receiver, or similar event.

CONFIDENTIALITY

Each party may disclose Confidential Information to the other in connection with performance under this Agreement. "Confidential Information" means non-public information that is marked confidential or that a reasonable person would understand to be confidential. Receiving party shall: (a) use Confidential Information solely to perform obligations under this Agreement; (b) restrict disclosure to employees, agents or subcontractors who have a need to know and are bound by confidentiality obligations no less protective than those in this Agreement; and (c) return or destroy Confidential Information upon termination or request. Confidential Information does not include information that is or becomes publicly available through no breach of this Agreement or is independently developed without use of the other party's Confidential Information.

Confidentiality Acknowledgment

By checking this box the signer acknowledges and agrees to the Confidentiality provisions of this Agreement.

INSURANCE AND INDEMNIFICATION

Service Provider shall maintain, at its expense, commercial general liability, automobile liability, and workers' compensation insurance in amounts customary for the industry and reasonably satisfactory to Client. Service Provider shall defend, indemnify, and hold harmless Client and its officers, directors and employees from and against any claims, liabilities, losses, damages and expenses (including reasonable attorneys' fees) arising out of Service Provider's gross negligence, willful misconduct, or breach of this Agreement.

Minimum Insurance Coverage

COMPLIANCE WITH LAWS

Each party shall comply with all federal, state and local laws, rules and regulations applicable to its performance under this Agreement, including but not limited to licensing, transportation, labor and safety laws. Service Provider shall ensure its drivers and subcontractors maintain required permits and credentials.

GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction identified below without regard to conflict of laws principles.

Governing Jurisdiction (State)

ENTIRE AGREEMENT

This Agreement, including any exhibits or attachments expressly incorporated herein, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior and contemporaneous agreements, proposals, and communications, whether oral or written. No amendment shall be effective unless in writing and signed by both parties.

MISCELLANEOUS

Neither party may assign this Agreement without the prior written consent of the other, except to an affiliate or purchaser of substantially all of its assets related to this Agreement. If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. The parties agree that monetary damages may be an inadequate remedy for breach of confidentiality or proprietary rights, and either party may seek injunctive relief in addition to other remedies.

Primary Program Contact (Client) Primary Program Contact (Provider)

Service Provider (Printed Name):

By (Signature):

Date:

Client (Printed Name):

By (Signature):

Date:

What the Delivery Service Program document covers

A Delivery Service Program document establishes the operational, legal, and administrative terms that govern a carrier or courier relationship. It typically defines the parties, service area, permitted services, insurance and indemnity obligations, performance metrics, data handling, payment terms, and signature blocks required for execution. Organizations use this document to standardize onboarding, clarify liability and compliance expectations, and create a record that can be retained and produced for audits, insurance claims, or regulatory review.

Why a formal Delivery Service Program matters

A formal program reduces ambiguity about responsibilities, aligns risk allocation, and creates an auditable record for regulatory and insurance purposes. It also helps ensure consistent service levels across providers.

Typical organizations and roles that complete this program

Delivery companies, logistic managers, and procurement teams commonly prepare or sign Delivery Service Program documents when establishing new carrier relationships.

Third-party carriers and independent drivers onboarding to a platform or retailer
Retail and e-commerce operations procuring recurring pickup and last-mile delivery services
Fleet managers and compliance officers managing insurance and safety standards

Stakeholders range from legal and procurement teams to operational supervisors who enforce performance and compliance terms.

Step-by-step: completing the Delivery Service Program

Follow these sequential actions to complete the program efficiently and consistently.

01

Gather documents: Collect carrier EIN, COI, and driver's license images.
02

Confirm terms: Review service radius, hours, and pricing schedule.
03

Add signatures: Place signature, date, and printed name fields for all parties.
04

Store record: Save executed copy in secure records for retention and audit.

Configuring the digital workflow for this document

Suggested settings for routing, authentication, and storage when using an e-submission workflow.

Field	Configuration
Routing order	Sequential: carrier → operations → legal
Authentication	Email link plus optional SMS code
Notifications	Send reminders at 3 and 7 days
Storage	Encrypted archive with retention tag

Technical and integration considerations for eSubmission

Confirm your eSignature platform supports secure signing, audit trails, and integrations with your document repository before eSubmitting.

Integrations: Salesforce, NetSuite, Google Workspace supported
File types: PDF, DOCX, and HTML accepted
Authentication: Email, SMS, KBA as optional methods

Ensure the chosen platform can store signed records, produce audit reports, and meet any required compliance standards for your industry.

How eSubmission and signature capture typically work

A standard online signing flow reduces back-and-forth and preserves a clear audit trail for each execution.

Upload document: Sender uploads the Delivery Service Program file
Place fields: Add signature, date, and checkbox fields where required
Send to signer: Signer receives email or direct link
Complete signing: Signer authenticates and signs; audit trail saved

Core components to include in a professional Delivery Service Program

These six elements form the backbone of a clear, enforceable program that aligns operational expectations with legal protections.

Parties and scope

Identify contracting entities and precisely define services, geographic limits, and excluded activities to avoid scope disputes and inconsistent service coverage.

Compensation terms

Specify rates, invoicing intervals, approved reimbursement items, late-payment terms, and any holdback or dispute procedures for billing disagreements.

Insurance and indemnity

State required limits, certificate of insurance details, additional insured requirements, and indemnity scope to allocate risk clearly between parties.

Performance standards

Define delivery time windows, on-time metrics, error thresholds, and remedies such as service credits or termination rights for persistent nonperformance.

Data and privacy

Outline handling of personal data, customer information, and security controls; include HIPAA addenda when transporting protected health information.

Termination and transition

Set notice periods, return-of-property obligations, and transition support to minimize service disruption at contract end or termination.

Essential information fields to collect and verify

Program name: Exact title

Carrier EIN: Federal EIN

Primary contact: Name and phone

Insurance limits: Policy limits

Service area: ZIPs or counties

Signed date: MM/DD/YYYY

Common risks and legal consequences of incomplete or incorrect programs

E-signature exceptions: See 15 U.S.C. ch.96 (ESIGN)

Insurance gaps: Claims denied for missing coverage

Contract disputes: Unclear scope leads to litigation

Regulatory fines: State penalties for safety violations

Tax reporting errors: Backup withholding or penalties

Invalid signatures: Missing authority may void agreement

Key dates and processing expectations for program setup

Typical milestones and timing expectations to track when onboarding a carrier or renewing program elements.

Effective date:

Date contract begins; controls when obligations start

Insurance proof due:

Require COI before start of services

Driver onboarding:

Complete background checks prior to first route

Annual renewal:

Renew COI and re-certify performance yearly

Tax reporting:

Issue W-9 to payer on request for 1099 purposes

Comparing eSignature vendor pricing and core features

Common price and capability distinctions among representative eSignature providers; signNow is listed first per comparison conventions.

	signNow	DocuSign	Adobe Sign	PandaDoc	HelloSign
Starting Price	$8/user/mo	$15/user/mo	$14/user/mo	$19/user/mo	$15/user/mo
Free Trial	7-day free trial	Varies by vendor	Varies by vendor	Varies by vendor	Varies by vendor
Bulk Send	Yes	Yes	Yes	Yes	No
Audit Trail	Yes	Yes	Yes	Yes	Yes
HIPAA Compliant	Yes	Yes	Yes	No	No
Envelope Cap	No cap	100 envelopes/user/year	Varies by plan	Varies by plan	Varies by plan

Frequently asked questions about Delivery Service Program completion

Answers to common execution, legal, and operational questions encountered when preparing or signing a Delivery Service Program.

Need help? Contact support

Can this document be signed electronically?
Yes. Electronic signatures are generally enforceable under the ESIGN Act (15 U.S.C. ch.96) and UETA in most states, except where a statutory exception applies. Confirm the document does not fall into exceptions such as wills or certain court filings.
Are notarization or witnesses required?
Most commercial service agreements do not require witnesses; some deeds or power-of-attorney actions do. Notarization requirements vary by state and by document type; check local rules for deeds or durable powers of attorney.
What if the carrier’s insurance lapses?
Require immediate notice and a cure period in the contract; continue to verify COIs. A lapsed policy can expose the hiring party to uninsured claims and breach-of-contract remedies.
How do I update an executed program?
Amendments should be in writing and signed by authorized parties. Record the amendment date and retain both original and amended versions for audit and dispute resolution.
How should I store signed records?
Store signed records in an encrypted archive with controlled access and retention tagging. Retain according to IRS, HIPAA, or other applicable standards as required by the document’s subject matter.
Who has authority to sign for a carrier?
Only officers or persons with delegated signing authority should execute. Verify authority via corporate resolution or equivalent and record signer title and scope of authority in contract files.

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