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Delivery Services Agreement

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DELIVERY SERVICES AGREEMENT

This Delivery Services Agreement (the Agreement) is entered into as of (Effective Date), by and between the parties identified below.

Recitals

WHEREAS, Provider operates a delivery service engaged in transporting goods, packages, and consignments in the ordinary course of its business; and

WHEREAS, Client desires to engage Provider to perform delivery services under the terms and conditions set forth in this Agreement; and

WHEREAS, Provider represents that it has the necessary licenses, insurance, equipment, and personnel to provide the services described herein.

Scope of Work

Provider shall perform delivery services as agreed in writing by the parties. Services may include scheduled pickups, point-to-point deliveries, last-mile delivery, white-glove handling, and related logistics coordination. Provider shall comply with all pickup and delivery instructions provided by Client and shall perform services in a professional manner consistent with industry standards.

Payment Terms

Client shall pay Provider for services rendered in accordance with the following terms.

Bank transfer    Check    Credit card

Term and Termination

The term of this Agreement shall commence on and shall continue until unless earlier terminated in accordance with this Agreement.

Either party may terminate this Agreement for convenience upon providing the other party with days' prior written notice.

Either party may terminate immediately for material breach if the breaching party fails to cure such breach within a reasonable cure period after receipt of written notice, or immediately if required by applicable law or regulatory action.

Confidentiality

Each party shall keep confidential all non-public business information, customer data, pricing, and other proprietary information disclosed in connection with this Agreement ("Confidential Information"). Confidential Information shall not include information that is (a) already known to the receiving party without restriction; (b) publicly available other than by breach of this Agreement; or (c) rightfully received from a third party without restriction. The receiving party shall use Confidential Information solely for performance under this Agreement and shall not disclose it except to employees, agents, or contractors who have a need to know and who are bound by confidentiality obligations at least as protective as those herein.

Insurance and Regulatory Compliance

Provider shall maintain at its own expense commercial general liability, automobile liability, and cargo liability insurance with limits adequate for the services provided and shall furnish certificates of insurance upon Client request. Provider shall comply with all applicable federal, state, and local laws, rules, and regulations governing transportation, hazardous materials (if applicable), and wage and hour obligations for Provider's employees and contractors.

Indemnification

Provider agrees to indemnify, defend, and hold harmless Client and its officers, directors, and employees from and against any claims, liabilities, losses, damages, costs, and expenses (including reasonable attorneys' fees) arising out of Provider's negligence, willful misconduct, or breach of this Agreement, including claims relating to loss or damage to goods while in Provider's custody, except to the extent caused by Client's negligence or willful misconduct.

Limitation of Liability

Except for liability arising from willful misconduct or indemnification obligations, neither party shall be liable to the other for consequential, incidental, special, or punitive damages, and the parties' aggregate liability shall be limited to amounts actually paid under this Agreement during the prior six (6) month period.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of without regard to principles of conflicts of law. Venue for any dispute arising under this Agreement shall be in the appropriate state or federal courts located in the jurisdiction selected above.

Entire Agreement; Amendments

This Agreement, including any exhibits or mutually executed work orders, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, understandings, and communications, whether written or oral. No amendment or waiver shall be effective unless in writing and signed by both parties.

Miscellaneous

Neither party shall assign this Agreement without the other party's prior written consent, except that Client may assign to an affiliate or in connection with a sale of substantially all of its assets. Notices shall be in writing and delivered to the addresses set forth above or to other addresses provided in writing. If any provision of this Agreement is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Provider:

By:

Date:

Client:

By:

Date:

Enter text✕

What a Delivery Services Agreement Is and why it matters

A Delivery Services Agreement is a written contract between a shipper or consignee and a carrier or delivery provider that defines the scope of transportation or delivery work, service levels, pricing, insurance and liability, performance standards, and termination rights. It allocates responsibilities for pickup, transit, proof of delivery, losses, delays, and risk of damage. The agreement also addresses data handling, confidentiality, and dispute resolution. Parties commonly execute delivery agreements electronically; ESIGN and UETA make properly executed e-signatures legally enforceable in most U.S. transactions when intent, consent, attribution, and record retention are satisfied.

Why a clear Delivery Services Agreement reduces operational and legal risk

A well-drafted agreement clarifies who does what, limits exposure, sets measurable delivery standards, and creates enforceable expectations for payments, insurance, and remedies. It reduces disputes and supports consistent operational workflows while documenting legal rights and obligations.

Why a clear Delivery Services Agreement reduces operational and legal risk

Who typically prepares or signs this agreement

Common users include commercial shippers, couriers, logistics teams, and platform marketplaces that contract for delivery services.

  • Carriers and couriers — Contract managers, operations directors, and compliance officers who accept service terms and insurance obligations.
  • Retailers and marketplaces — Procurement or operations staff who require predictable delivery SLAs and claims handling.
  • Third-party logistics providers — Contract and account teams that manage multiple service providers under central terms.

Each party should ensure signatory authority and review insurance, indemnity, and service-level clauses before execution.

Who can sign on behalf of a party

Corporate Officer — CEO

A CEO, president, or other officer with delegated contracting authority may sign on behalf of a corporate shipper; countersignature by legal or procurement may also be required to validate internal approval paths and corporate seal practices.

Authorized Agent — Logistics Manager

An authorized agent or operations manager with written delegation can sign for recurring operational contracts; maintain a company authorization letter or board resolution to prove signing authority during disputes.

Core clauses every Delivery Services Agreement should include

These six provisions form the operational and legal backbone of a delivery contract. Each should be clear, measurable, and aligned with insurance and regulatory requirements.

Scope of Services

Define services (pickup, handling, last-mile, returns), geographic limits, permitted goods, and exclusions to avoid ambiguity about what carrier will perform.

Rates and Payment

Specify pricing structure, invoicing cadence, late fees, fuel surcharges, and dispute resolution for billing discrepancies to prevent payment delays.

Delivery Standards

Include transit time commitments, delivery windows, proof-of-delivery requirements, inspection protocols, and remedies for missed or late deliveries.

Insurance and Liability

State minimum insurance limits, cargo coverage, deductible responsibilities, and caps on liability or consequential damages to allocate financial risk.

Indemnity and Claims

Assign indemnity obligations for third-party claims, data breaches, or regulatory fines; outline the claims submission process and timelines.

Termination and Remedies

Describe termination for convenience or breach, notice and cure periods, and transition obligations for in‑flight shipments or ongoing services.

Essential information fields to collect in the agreement

Party Legal Names: Full registered entity name
Contact Addresses: Street, city, state, ZIP
Service Description: Precise work scope
Compensation Terms: Rates and billing terms
Insurance Details: Carrier, policy limits
Signature Blocks: Printed name, title, date

Step-by-step: completing and executing the Delivery Services Agreement

Follow these steps to prepare, review, and execute the agreement while preserving a clear audit trail.

  • 01
    Draft and populate: Fill parties, scope, rates, and insurance fields.
  • 02
    Legal review: Have counsel review indemnity, liability, and termination clauses.
  • 03
    Obtain signatures: Use authorized signers and collect dates.
  • 04
    Distribute and store: Provide executed copies to all stakeholders and archive.

How to set up a repeatable e-sign workflow

Configure a template and authentication settings to streamline future agreements and preserve an auditable signing record.

Field Configuration
Signature Type Enable electronic signature with timestamp and audit trail
Authentication Select email link, SMS code, or KBA as needed
Template Reuse Save as reusable template with locked core clauses
Storage Archive signed PDF/A with execution certificate

Typical e-sign flow for a Delivery Services Agreement

This four-step flow aligns document preparation with secure signer authentication and record capture.

  • Upload Document: Add final agreement PDF or Word file to the platform.
  • Place Fields: Insert signature, date, and initial fields for each signer.
  • Send to Signers: Deliver signing links or email invitations to authorized parties.
  • Capture Execution: Collect signatures and store audit trail and completed copies.

Technical considerations for e-signing and submission

Ensure the chosen platform supports secure authentication, audit trails, and the file formats you use before sending for signature.

  • File Formats: PDF, DOCX supported
  • Integrations: CRM, ERP, cloud storage
  • Security: TLS in transit; AES-256 at rest

Platforms that provide timestamped audit trails, configurable authentication, and secure storage simplify compliance with ESIGN/UETA and internal recordkeeping policies.

Common timelines and notice periods to include

Specify clear timeframes for performance, notices, and cure periods to reduce disputes and enable operational planning.

Service Start Date:

Effective date for commencement of obligations

Delivery Windows:

Standard transit or delivery time commitments

Proof of Delivery Time:

Deadline for POD submission after delivery

Cure Period:

Typical 10–30 days to remedy breaches

Termination Notice:

Commonly 30 days for convenience termination

Common mistakes to avoid when preparing this agreement

  • Vague scope of services that leaves performance expectations undefined, causing operational disputes and billing disagreements.
  • Missing or inadequate insurance requirements that create uncovered exposure when cargo is lost or damaged during transit.
  • Using informal names or abbreviations for parties, which can complicate enforcement and claims against the correct legal entity.
  • Failing to specify proof-of-delivery, claims timelines, and documentation required for reimbursement or indemnity.

Key risks and potential consequences of errors

Liability Exposure: Carrier may face full replacement costs
Delay Penalties: Liquidated damages or service credits
Insurance Gaps: Claims denied for insufficient coverage
Indemnity Disputes: Lengthy and costly litigation risk
Regulatory Fines: Violations for hazardous goods handling
Unenforceable Terms: Missing signatures may void clauses

eSignature vendor comparison for executing Delivery Services Agreements

Compare starting price, trial availability, bulk send, audit trails, and HIPAA support; signNow is shown first per vendor ordering requirements.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial No No Yes, limited Yes, limited
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Real-world examples of electronic execution for operational contracts

These customer examples illustrate practical adoption of e-sign workflows to complete service agreements and improve turnaround.

Optica Ventures — COO

Optica moved to online signing to simplify customer execution and internal processing.

  • Key point: easier for customers.
  • "The interface is simple and easy-to-use for our team; more importantly, it is just as easy for our customers." This reduced follow-up calls and sped up onboarding for recurring delivery partners.

Tech Data — CEO

Tech Data centralized approvals and reduced cycle time for vendor contracts.

  • Key point: faster internal operations.
  • "Tech Data uses airSlate SignNow to improve our internal and external customer service while increasing our speed to revenue." The result was fewer manual handoffs and clearer audit trails for procurement teams.

Frequently asked questions about completing and signing a Delivery Services Agreement

Answers to common questions on e-sign validity, signature authority, amendments, notarization, and recordkeeping for delivery agreements.


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