Establishing secure connection…Loading editor…Preparing document…

Design Support Agreement

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

DESIGN SUPPORT AGREEMENT

This Design Support Agreement ("Agreement") is made effective as of by and between Client Name: and Service Provider Name: .

WHEREAS

WHEREAS, Client requires professional design services and ongoing design support in connection with Client's marketing, product and user experience activities; and

WHEREAS, Service Provider possesses the skills, personnel and technical capability to provide such design support and related services under the terms set forth in this Agreement; and

WHEREAS, the parties desire to set forth their respective rights and obligations with respect to the provision of design support.

SCOPE OF WORK

Service Provider will provide design support, consulting and related deliverables as described below. The following description defines the scope of services to be provided under this Agreement:

Deliverables shall be provided in the formats and on the milestones set forth in the schedule below. Acceptance of deliverables will occur after Client review consistent with the acceptance criteria specified above; minor revisions shall be completed by Service Provider at no additional charge if reported within the acceptance period.

PAYMENT TERMS

Invoices shall be submitted to Client and are due and payable within days of receipt unless otherwise agreed in writing. Overdue payments shall accrue interest at the lesser of 1.5% per month or the maximum lawful rate. Client is responsible for any reasonable, pre-approved out-of-pocket expenses incurred by Service Provider.

TERM AND TERMINATION

This Agreement shall commence on Start Date: and shall continue until End Date: unless earlier terminated in accordance with this Section.

Either party may terminate this Agreement for convenience upon providing days' prior written notice to the other party. Either party may terminate for material breach if the breaching party fails to cure the breach within thirty (30) days after receipt of written notice specifying the breach. Termination shall not relieve Client of its obligation to pay for services performed and expenses incurred through the effective date of termination.

CONFIDENTIALITY

"Confidential Information" means non-public information disclosed by one party to the other, whether orally, in writing or by inspection, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information excludes information that: (a) is or becomes generally known to the public other than by breach of this Agreement; (b) was rightfully known to the receiving party prior to disclosure; (c) is received from a third party without breach of any obligation of confidentiality; or (d) is independently developed without use of Confidential Information.

Each party shall: (i) protect the other party's Confidential Information with at least the same degree of care it uses to protect its own similar information, but no less than reasonable care; (ii) use Confidential Information only to perform its obligations under this Agreement; and (iii) not disclose Confidential Information to any third party except to its employees, contractors or advisors who have a need to know and are bound by confidentiality obligations no less protective than those herein. The obligations set forth in this Section shall survive termination for a period of three (3) years, provided that trade secrets and source code shall remain protected indefinitely.

INTELLECTUAL PROPERTY

Unless otherwise agreed in writing, Service Provider retains ownership of all pre-existing materials, tools, methodologies and general know-how. Subject to Client's payment in full of all amounts due, Service Provider assigns to Client all right, title and interest in the final deliverables specifically produced for Client under this Agreement, excluding Service Provider's pre-existing materials and third-party materials. Service Provider grants Client a perpetual, worldwide, royalty-free license to embedded pre-existing materials to the extent necessary to use the deliverables. Each party represents that it has the right to grant the rights granted herein and that the deliverables will not infringe third-party intellectual property rights.

LIMITATION OF LIABILITY; INDEMNIFICATION

Except for liability arising from wilful misconduct, gross negligence, breach of confidentiality, or indemnification obligations, neither party shall be liable for consequential, incidental, special or punitive damages. Each party's aggregate liability arising out of or relating to this Agreement shall not exceed the total fees paid by Client to Service Provider in the prior twelve (12) month period. Service Provider shall indemnify and hold Client harmless from third-party claims arising from Service Provider's gross negligence, willful misconduct, or material infringement of third-party intellectual property rights. Client shall indemnify Service Provider for Client materials, specifications or instructions that give rise to third-party claims.

NOTICES

All notices, requests, consents and other communications under this Agreement shall be in writing and delivered to the addresses set forth below or to such other address as either party may specify in writing.

GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of without regard to its conflict of laws principles. The parties submit to the exclusive jurisdiction of the state and federal courts located within that state for any disputes arising out of or relating to this Agreement.

ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, proposals, and communications, whether oral or written. No amendment or modification of this Agreement shall be effective unless in writing and signed by authorized representatives of both parties.

If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect and shall be construed so as to effectuate the original intent of the parties to the greatest extent permitted by law.

Client Name:

By:

Date:

Service Provider Name:

By:

Date:

Enter text✕

What a Design Support Agreement Covers

A Design Support Agreement is a contract that defines the scope, deliverables, timelines, and responsibilities for design-related services such as drawings, revisions, technical support, and consulting. It allocates ownership of intellectual property, sets acceptance criteria and change-order procedures, and details fees, payment terms, and warranty or maintenance obligations. The agreement helps reduce disputes by specifying milestones, review cycles, and the process for defect correction or additional work. It is commonly used between design firms, contractors, clients, and agencies to govern ongoing or phased design engagements.

Why a Clear Design Support Agreement Matters

A precise agreement reduces scope creep, clarifies payment triggers, and preserves client and contractor expectations. It supports enforceability of IP clauses and practical remedies for missed milestones.

Why a Clear Design Support Agreement Matters

Common parties who prepare or sign this agreement

Typical users include freelance designers, design agencies, in-house design teams, construction general contractors, and client procurement or legal teams.

  • Freelance / Boutique Agencies — Independent designers and small studios using the agreement to define hourly rates, deliverable counts, and revision limits.
  • Corporate Design Teams — Internal teams using the agreement to set SLAs, acceptance testing, and IP ownership for vendor-supplied work.
  • Contractors / Developers — Construction or product teams needing explicit change-order procedures, site approval steps, and lien-waiver coordination.

The document is useful for one-off projects and recurring support retainers, and it should be tailored to the engagement type and industry requirements.

Core provisions to include in every Design Support Agreement

A complete agreement combines scope, schedule, fees, IP, quality standards, and termination terms. Each element should be measurable to reduce ambiguity.

Scope of Work

Define specific services, deliverables, formats, and quantities. Specify what is excluded to limit assumptions and avoid scope creep during the engagement.

Schedule & Milestones

List deliverable due dates, review windows, and approval steps. Tie milestone payments to acceptance events or signed acceptance forms.

Payment Terms

State fees, invoicing cadence, late payment interest, and acceptable payment methods. Clarify retainers, reimbursable expenses, and change-order pricing.

Intellectual Property

Specify ownership of deliverables, licensing terms, and whether the client receives an assignment or a limited license on final assets.

Revisions & Change Orders

Describe the permitted revision count, response times, and how scope changes are documented, priced, and approved in writing.

Warranties & Liability

Limit liability to a defined cap where lawful, state warranty remedies, and include indemnities for third-party IP infringement as appropriate.

Step-by-step: Completing a Design Support Agreement

Follow a consistent sequence to reduce errors and speed approval cycles.

  • 01
    Prepare Draft: Assemble scope, milestones, fees, and exhibits in a single document.
  • 02
    Internal Review: Legal and finance confirm terms, limits, and billing codes before sharing.
  • 03
    Send to Client: Provide the draft with a clear response deadline and a contact for questions.
  • 04
    Execute and Archive: Collect all signatures, confirm acceptance, and store a signed copy in the contract repository.

Configuring an online workflow for this agreement

Set up a template and routing rules to ensure consistent execution and automated recordkeeping.

Field Configuration
Authentication Level Email link or SMS code for client; KBA for high-risk signers
Signer Order Sequential for approvals, parallel for acknowledgement-only workflows
Reminders & Expiry Configure repeating reminders and set link expiry after 30 days
Post-Signature Actions Auto-send PDF to parties and push to document repository via webhook

Digital signing and submission considerations

Choose a platform that supports the file formats, authentication strength, and compliance requirements needed for your agreement.

  • Integrations: Salesforce, NetSuite, Microsoft 365, Google Workspace
  • File Formats: PDF and DOCX support for clean versioning
  • Authentication: Email, SMS, or multi-factor options

Typical routing and submission flow

A clear routing flow reduces signature delays and ensures deliverables are accepted promptly.

  • Internal Review: Legal and finance approve contract draft.
  • Client Signing: Client signs in the defined order with e-signature.
  • Confirmation: System issues completed PDF and certificate of completion.
  • Archival: Signed copy stored in contract repository and backups.

Typical timeline and deadline items to set in the agreement

Explicit deadlines help manage expectations for deliverables, approvals, and termination notices.

Initial Delivery Deadline:

Define the date or number of business days from the effective date

Review Response Window:

Specify client review period (commonly 5–10 business days)

Payment Due Dates:

List net terms such as Net 30 from invoice date

Warranty Correction Period:

State time allowed to correct defects after acceptance

Termination Notice:

Require written notice, often 30 days unless material breach

Common mistakes to avoid when preparing the agreement

  • Vague scope descriptions that lead to repeated client requests and disputed fees; attach exhibits instead.
  • Missing acceptance criteria, which delays final sign-off and payment milestones and increases dispute risk.
  • No change-order process, causing unapproved work to be billed informally and contested later.
  • Failing to specify IP ownership or license terms, which can produce costly downstream ownership disputes.

Risks and legal consequences of an incomplete or incorrect agreement

Unenforceable IP: Ambiguous assignment language may lead to contested ownership
Payment Disputes: Undefined milestones can cause withheld payments and collections
Scope Creep Costs: No change-order rules result in unpaid additional work
Termination Liability: Improper termination clauses increase exposure to damages
Regulatory Noncompliance: Healthcare projects may require HIPAA addenda
Authentication Failures: Weak signer verification can weaken enforceability under ESIGN

Security and compliance features to look for

Encryption: TLS 1.2/1.3 in transit; AES-256 at rest
Audit Trail: Timestamps, IP, and action log retained
BAA Availability: Business Associate Agreement for HIPAA workflows
Regulatory Certifications: SOC 2 Type II and ISO 27001
21 CFR Support: 21 CFR Part 11 compliance options for FDA-regulated records
Accessibility: WCAG 2.0 AA conformance options

Representative eSignature pricing and feature comparison

Basic pricing and common feature availability across major vendors. Place the vendor column names in the header and compare only commonly referenced criteria.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Trial available Trial available Trial available Trial available
Bulk Send Yes (Business Premium) Yes Yes Yes Yes
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes (BAA) Yes (BAA) Yes (BAA) No No

Practical tips for accurate and efficient completion

Clear processes and standard templates reduce negotiation time and execution errors.

Use standard templates
Maintain a vetted template library for common scopes and add industry-specific exhibits to limit drafting time and inconsistencies across engagements.
Define measurable deliverables
Use objective acceptance criteria (file formats, resolution, test results) so reviewers can confirm completion without subjective interpretation.
Automate routing and reminders
Set electronic reminders and sequential signer order to reduce delays; configure expiry on stale signing links to prevent stale approvals.
Preserve the audit trail
Ensure the eSignature system captures timestamps, signer attribution, and IP addresses to support enforceability if a dispute arises.

Frequently asked questions about executing a Design Support Agreement

Answers to frequent practical and legal questions about signing, enforceability, and recordkeeping for design support engagements.


Need help? Contact support

be ready to get more
Join over 28 million airSlate SignNow users