Establishing secure connection…Loading editor…Preparing document…

DevOps Project Agreement

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

DEVOPS PROJECT AGREEMENT

This DevOps Project Agreement (the Agreement) is entered into as of by and between:

RECITALS

WHEREAS, Client desires to retain Provider to deliver DevOps engineering, automation, infrastructure-as-code, continuous integration and continuous deployment services as described in this Agreement; and

WHEREAS, Provider represents that it has the technical expertise, personnel, and tools necessary to perform the services set forth herein and agrees to provide such services on the terms and conditions of this Agreement.

NOW, THEREFORE, in consideration of the mutual promises contained herein, the parties agree as follows:

SCOPE OF WORK

Provider shall perform DevOps services including, but not limited to: infrastructure provisioning and configuration management, pipeline design and implementation, monitoring and alerting setup, security and compliance automation, incident response integration, and knowledge transfer. Detailed deliverables, milestones, and acceptance criteria are set forth below and in any referenced statement of work.

PAYMENT TERMS

Client shall pay Provider the fees for services in accordance with this section. All fees are exclusive of taxes unless otherwise stated. Provider shall submit invoices in accordance with the payment schedule below.

Late payments shall accrue interest at the rate specified below and Client shall reimburse Provider for reasonable costs of collection.

TERM AND TERMINATION

This Agreement shall commence on the Start Date below and, unless earlier terminated in accordance with this Agreement, shall continue until the End Date below or until completion of the Services.

Start Date:   End Date:

Termination for cause: either party may terminate upon material breach by the other party if such breach is not cured within the notice period specified above. Upon termination, Client shall pay Provider for Services performed up to the effective date of termination and for any non-cancellable commitments reasonably incurred.

CONFIDENTIALITY

Each party (Receiving Party) shall keep confidential and not disclose to any third party any Confidential Information disclosed by the other party (Disclosing Party). Confidential Information includes non-public technical, business and pricing information, source code, system architecture, and any information designated confidential or that by its nature should be reasonably understood to be confidential.

The obligations in this section do not apply to information that: (a) is or becomes publicly available without breach of this Agreement; (b) was rightfully known by the Receiving Party prior to disclosure; (c) is received from a third party without breach of an obligation of confidentiality; or (d) is independently developed without use of the Disclosing Party’s Confidential Information. Upon request, Receiving Party will return or destroy Confidential Information and certify such destruction.

INTELLECTUAL PROPERTY

Subject to payment in full of all fees due hereunder, Provider assigns to Client all right, title and interest in and to the Work Product developed specifically for Client under this Agreement. Provider retains ownership of its pre-existing tools, templates, libraries, and methodologies ("Provider Tools"). Provider grants Client a perpetual, worldwide, royalty-free license to any Provider Tools incorporated in the Work Product to the extent necessary for Client to use the Work Product.

Parties may check the boxes below to reflect specific ownership or licensing arrangements:

Client obtains exclusive ownership of Work Product

Provider retains ownership of pre-existing Provider Tools and grants license to Client as stated above

WARRANTIES, LIMITATIONS, AND INDEMNIFICATION

Provider warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. EXCEPT FOR THE FOREGOING WARRANTY, ALL SERVICES ARE PROVIDED "AS IS" AND PROVIDER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES. THE AGGREGATE LIABILITY OF PROVIDER FOR DIRECT DAMAGES ARISING FROM THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNTS PAID BY CLIENT TO PROVIDER HEREUNDER DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Client shall indemnify, defend and hold Provider harmless from and against claims arising from Client’s use of the Work Product in violation of this Agreement, Client-provided materials, or Client’s gross negligence or willful misconduct. Provider shall indemnify Client for third-party claims that the Work Product, as delivered, infringes a third party’s intellectual property rights.

CHANGES; SUBCONTRACTING

All changes to the Scope of Work shall be documented in a written change order signed by both parties. Provider may engage subcontractors to perform portions of the Services provided that Provider remains responsible for performance and compliance with the terms of this Agreement.

GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the state or jurisdiction specified below, without regard to conflict of law principles.

ENTIRE AGREEMENT; AMENDMENT

This Agreement, together with any statements of work and executed change orders, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior proposals, negotiations and agreements. No amendment or modification shall be effective unless in writing and signed by authorized representatives of both parties.

NOTICES

All notices required under this Agreement shall be in writing and delivered to the addresses set forth above or to such other address as a party may designate in writing.

Client Name:

By:

Date:

Provider Name:

By:

Date:

Enter text✕

What a DevOps Project Agreement Covers

A DevOps Project Agreement is a written contract that documents the scope, responsibilities, deliverables, timelines, service-level objectives, security obligations, intellectual property assignments, payment terms, change-control procedures, acceptance criteria, and termination provisions for a DevOps engagement between a provider and a client. It clarifies who performs build, release, monitoring, and incident-response activities, the metrics used to measure performance, required documentation and handover, and any compliance obligations such as HIPAA or industry standards. The agreement is often used with statements of work, schedules of deliverables, and confidentiality or data-processing addenda.

Why use a DevOps Project Agreement

A clear written agreement reduces scope disputes, aligns expectations on uptime and response times, allocates liability for incidents, and defines IP and confidentiality protections for code and infrastructure.

Why use a DevOps Project Agreement

Who typically prepares and signs this agreement

Organizations that run cloud infrastructure, software vendors, managed service providers, and internal IT teams commonly use a DevOps Project Agreement.

  • Cloud-native vendors and platform teams: Use the agreement to define CI/CD responsibilities, access controls, and deployment schedules.
  • Managed service providers and contractors: Use SLAs and change-control processes to limit dispute risk and clarify billing for on-call work.
  • Enterprise legal and procurement teams: Ensure IP assignment, confidentiality, and compliance clauses meet corporate policies.

Legal, procurement, and engineering leads should review scope, SLAs, and security clauses before signing to reduce operational and legal exposure.

Authorized signatories for DevOps agreements

Client Authorized Signatory

Chief Procurement Officer or General Counsel typically signs for the client with authority to bind the organization; review authority limits in procurement policy and confirm signature delegation in writing.

Vendor Authorized Signatory

CEO, COO, or an appointed officer signs on behalf of the vendor; technical leads may countersign appendices but legal signatures should follow company signing policy and delegation rules.

Essential components to include in the agreement

A complete DevOps Project Agreement organizes project governance, technical responsibilities, and contractual protections so both parties can manage operations, risk, and intellectual property with clarity.

Scope & Deliverables

Define specific services (CI/CD pipelines, IaC, monitoring, incident response), deliverable formats, milestones, acceptance tests, and deliverable ownership to prevent scope creep and establish measurable completion criteria.

Service Levels

Specify uptime targets, mean time to repair (MTTR), escalation paths, on-call windows, penalties or credits for missed SLAs, and how performance will be measured and reported.

Change Control

Describe the process for requesting, approving, and scheduling changes, emergency deployment handling, rollback procedures, and how additional work will be priced and authorized.

Security & Compliance

List required controls (access management, logging, encryption), data handling procedures, breach notification obligations, and any addenda needed for HIPAA or other regulatory frameworks.

IP & Licensing

Allocate ownership of custom code, scripts, and configurations; include license grants for reuse, third-party components, and obligations for open-source compliance.

Termination & Exit

Define termination for convenience and cause, notice periods, data export/transition obligations, and post-termination access or support for orderly handover.

How to complete and execute a DevOps Project Agreement

Follow these sequential steps to prepare, review, sign, and store the agreement efficiently.

  • 01
    Draft the SOW: Assemble scope, milestones, and acceptance tests in one document.
  • 02
    Legal and Security Review: Have legal and security teams confirm IP, compliance, and data controls.
  • 03
    Obtain Signatures: Use electronic signature with authenticated signers and audit trail.
  • 04
    Archive Copies: Store signed PDF and metadata in contract repository with access controls.

How to configure an online signing and routing workflow

Set up the signing workflow to match your approval order and authentication needs.

Field Configuration
Signer Order Sequential or parallel routing depending on approvals
Authentication Email link, SMS code, or stronger KBA as required
Conditional Fields Show or hide payment/SLAs based on contract value
Integrations Connect to CRM, ticketing, or artifact repos for automated recordkeeping

Digital signing and file format considerations

Choose a platform that supports PDF and Word formats, audit trails, and the authentication level your business requires.

  • File Formats: PDF, DOCX supported
  • Integrations: Salesforce, NetSuite, Microsoft 365
  • Authentication: Email/SMS and advanced options

Ensure the platform retains a tamper-evident audit trail and can export signed documents in ISO-compatible PDF formats for long-term storage.

Where to send signed copies and who receives them

Routing signed agreements to the right systems and teams ensures enforceability and operational readiness.

  • Client Records: Send executed PDF to procurement or legal repositories.
  • Vendor Archive: Vendor retains a signed copy for support and billing.
  • Project Management: Import milestones into PM tools for tracking.
  • Security Team: Deliver runbooks and access lists to security operations.

Download formats and supporting documents to attach

Package the agreement with exhibits and operational artifacts to support execution and later audit.

Signed Agreement

Export a tamper-evident PDF/A copy including the audit trail and signature certificate for retention and legal evidence.

Statement of Work

Attach an SOW with numbered deliverables, acceptance tests, and representative code or IaC references as exhibits.

Security Addendum

Include a data-processing or HIPAA BAA if protected health information or regulated data will be handled.

Runbooks & Access Lists

Provide operational guides, credential handling rules, and escalation contacts as appendices to the agreement.

eSignature vendor comparison for executing DevOps agreements

Compare common vendor attributes relevant to signing and storing agreements; signNow is listed first per platform comparisons of cost, HIPAA support, and envelope restrictions.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by plan Varies by plan Varies by plan Varies by plan
Bulk Send Yes Yes Yes Yes Varies
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No cap 100 envelopes/user/year Varies Varies Varies

Core data elements required in the agreement

Parties: Full legal names
Scope: Detailed deliverables
SLA Metrics: Uptime and MTTR
Payment: Amount and schedule
IP Terms: Ownership and licenses
Security: Controls and breach rules

Common penalties and legal risks to watch

Breach of SLA: Service credits or damages
Late Payment: Interest and collection costs
IP Misassignment: Loss of rights or litigation
Data Breach: Regulatory fines and notifications
Noncompliance: Contract suspension or termination
Incorrect Signatures: Enforceability challenges

Common mistakes when preparing the agreement

  • Vague scope descriptions that omit acceptance criteria lead to disputes about deliverable completeness and payment triggers.
  • Missing or weak change-control language causes scope creep and billing disagreements when additional work is required.
  • Unclear IP clauses or missing license grants leave ownership unresolved and can lead to costly litigation.
  • Not aligning security obligations and data access procedures with regulatory needs increases breach and compliance risk.

Key dates and typical timing expectations

Record and track all contractual deadlines to reduce risk and meet acceptance windows.

Signature Deadline:

Date by which all parties must sign to lock in rates and timelines.

Project Kickoff:

Scheduled start date for work and resource allocation.

Milestone Delivery:

Planned dates for intermediate deliverables and reviews.

Acceptance Period:

Window for client testing and formal acceptance.

Warranty Period:

Timeframe for defect remediation after acceptance.

Typical milestone sequence for a DevOps engagement

Milestones move from negotiation to execution, operational handover, and project closeout; each stage has distinct deliverables and approvals.

01

Proposal Approved

Contract terms finalized and approved by stakeholders.

02

Contract Execution

Signatures collected and agreement becomes effective.

03

Implementation

Pipeline setup, deployments, and monitoring are completed.

04

Project Closeout

Acceptance confirmed, documentation delivered, and transition completed.

Frequently asked questions about DevOps Project Agreements

Answers to common legal, operational, and signing questions to help teams finalize an agreement smoothly.


Need help? Contact support

be ready to get more
Join over 28 million airSlate SignNow users