Scope
Define covered channels, SKUs, geographies, and whether the addendum applies to marketplace listings, direct sales, or both.
A focused addendum captures transaction rules that differ from in-person sales — shipping windows, digital delivery, tax nexus, dispute escalation, and return logistics — reducing disputes and clarifying who bears costs and compliance obligations. It helps align expectations among platform operators, sellers, payment processors, and end customers while preserving the core contract’s governance provisions.
The addendum is used by platform providers, online retailers, marketplace sellers, and B2B suppliers to document e-commerce specifics.
Use this section to identify which role completes and signs the addendum before execution or onboarding.
Define covered channels, SKUs, geographies, and whether the addendum applies to marketplace listings, direct sales, or both.
Specify pricing models, platform commissions, payment processing fees, refund chargebacks, and who absorbs shipping costs.
Set shipping methods, delivery windows, drop-ship rules, third-party logistics responsibilities, and lost-item remedies.
Include return windows, restocking fees, refund timing, and customer eligibility criteria for refunds or exchanges.
Describe permitted data sharing, PCI/HIPAA considerations if applicable, customer data retention, and responsibilities for breaches.
State escalation paths, chargeback management, governing law, and whether arbitration applies to transaction disputes.
| Field | Configuration |
|---|---|
| Signing Order | Sequential or parallel as required |
| Required Fields | Signature, printed name, date, initials |
| Authentication | Email link, SMS code, or advanced ID |
| Audit Trail | Enable IP, timestamp, and event log |
Choose distribution channels that match your workflow and security needs when sending the addendum for signature.
Enter the date before accepting orders under the revised terms.
Align with consumer protection timing and state law.
Begin nexus-based tax collection on the specified effective date.
Retain transaction records per tax and privacy rules.
Provide required advance notices for policy changes.
Legal and commercial sign-off on final text.
Connect API, payment, and fulfillment systems.
Run initial orders to validate process and metrics.
Activate terms and start live transactions.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |
A small online retailer formalized shipping and returns handling to reduce customer disputes.
A property manager selling services online added payment and cancellation rules to its contract.
An authorized officer of the merchant (CEO, CFO, or other individual designated in corporate records) should sign to bind the entity; attach a certificate of incumbency if there is any doubt.
A platform’s designated contracting officer or account manager may sign on behalf of the operator if authorized by corporate delegation and recorded in internal signature policies.