Service Authorization
Clear statement of what the authorized party may do (start/stop service, request meter read, accept bills, arrange payments) and any limits on that authority.
A precise authorization reduces account disputes, speeds service activation or change requests, and documents consent for meter access and billing changes. When executed and retained correctly it provides an evidentiary record that supports billing, regulatory compliance, and customer service audits.
The form is completed by individuals and organizations that need to set up, transfer, or delegate responsibility for electric service at a property.
Ensure the signer has authority to act for the account holder and keep a signed copy for records and dispute resolution.
Clear statement of what the authorized party may do (start/stop service, request meter read, accept bills, arrange payments) and any limits on that authority.
Full legal name, primary contact phone and email, and any account or customer number used by the utility to match records unambiguously.
Exact street address, unit or suite number, city, state, and ZIP code to ensure the utility assigns actions to the correct meter or account.
Language authorizing the utility to disclose billing or usage data to named agents, including purpose and duration of data sharing.
Permission for technicians to access meters, remove locks, or install equipment plus any scheduling or safety instructions.
Instructions about deposits, who is financially responsible, authorization to set up autopay or third-party invoicing, and effective date for charges.
| Field | Configuration |
|---|---|
| Required Fields | Make name/address/account mandatory |
| Validation Rules | ZIP as 5 digits; date MM/DD/YYYY |
| Conditional Logic | Show agent block only if third-party selected |
| Signer Authentication | Email + SMS code or ID upload |
Use common, non-proprietary formats and a platform that produces a tamper-evident signed record with an audit trail.
Confirm the utility accepts electronic submissions; choose a platform that preserves the signed PDF and a detailed Audit Trail for future audits.
Often completed the same day with valid ID
Typically 1–7 business days, depending on meter access
7–21 business days for physical equipment work
May require several business days to verify and post
Changes usually appear on the next billing cycle
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes (Business Premium) | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes (BAA available) | Yes (BAA available) | Yes (BAA available) | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year limit | Varies by plan | Varies by plan | Varies by plan |