Email Route Template

EMAIL ROUTE TEMPLATE

This Email Route Template Agreement is entered into by the parties identified below for the purpose of defining responsibilities, technical routing configuration, operational support, and payment terms associated with the routing of electronic mail traffic between the parties.

Parties

Client Name:    Service Provider Name:

WHEREAS

WHEREAS, Client requires configuration and ongoing operation of email routing services for one or more sending domains, proper handling of inbound and outbound SMTP traffic, and coordination for DNS records and authentication; and

WHEREAS, Service Provider has the technical capability and agrees to perform the routing configuration, monitoring, maintenance, and escalation procedures for Client in accordance with the terms of this Agreement; and

WHEREAS, the parties intend this document to define the scope of work, service levels, payment obligations and confidentiality protections applicable to the email routing engagement.

Scope of Work

Operational Responsibilities & SLA

Monitoring and incident response: Service Provider will monitor configured routes and authentication status and will notify Client of material delivery issues in accordance with the escalation procedure below. Provider will respond to severity 1 incidents within hours.

Payment Terms

Fee for services: $ payable as set forth below.

Late payment: Any undisputed amount not paid within days of invoice due date will accrue interest at % per annum, calculated daily, and a late fee of $ may be applied.

Term and Termination

Term: This Agreement commences on and continues until , unless earlier terminated in accordance with this section.

Either party may terminate this Agreement upon days' prior written notice to the other party. Either party may terminate for material breach if such breach remains uncured for days following receipt of written notice specifying the breach.

Confidentiality

Each party shall keep confidential and shall not disclose to any third party any Confidential Information received from the other party, except as required by law. Confidential Information includes technical configurations, access credentials, routing logic, customer data, and any non-public business information. Confidentiality obligations shall survive termination of this Agreement for years.

Notwithstanding the foregoing, Confidential Information does not include information that: (a) is or becomes public through no breach; (b) was known to the receiving party prior to disclosure; (c) is received rightfully from a third party without breach of any obligation of confidentiality; or (d) is independently developed without use of the disclosing party's Confidential Information.

Compliance and Representations

Each party represents and warrants that it will perform its obligations hereunder in compliance with applicable laws and industry standards, including anti-spam and data protection laws. Service Provider will not knowingly configure routing in a manner that materially increases Client's exposure to unlawful activity or reputational harm.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of without regard to conflict of law principles.

Entire Agreement

This Agreement, including any appendices or attachments signed by the parties, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, proposals, or communications, whether written or oral. No amendment or waiver shall be effective unless in writing and signed by authorized representatives of both parties.

Miscellaneous Provisions

Assignment: Neither party may assign this Agreement without the prior written consent of the other party, except to an affiliate or in connection with a merger or sale of substantially all assets, provided the assignee assumes all obligations hereunder.

Notices: Notices shall be sent to the contact details provided in this Agreement and are effective upon receipt.

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