Customer Contact
Primary name, phone, email, and preferred contact method for notices and follow-up; critical for identity proofing and service coordination.
A consistent intake form reduces processing time, minimizes data-entry errors, and documents consent for utility data access. It supports regulatory compliance, creates a clear audit trail for approvals, and simplifies routing to program workflows while enabling lawful electronic signatures under ESIGN and state law.
Typical users span utilities, program administrators, contractors, and property representatives who need accurate site and consent data before work or enrollment.
Primary name, phone, email, and preferred contact method for notices and follow-up; critical for identity proofing and service coordination.
Street, city, state, ZIP, and unit number when applicable; differentiates billed property from mailing address and affects program eligibility.
Utility account number, meter number, and utility name to match records and avoid misapplied enrollments or incentive payments.
Recent energy usage, existing equipment details, and project descriptions that determine incentive levels and technical qualification.
Explicit data-access consent, authorization to act on behalf of customer, and disclosure of rights under applicable consumer privacy laws.
Supporting documents such as ID, ownership proof, invoices, or photos that substantiate eligibility and speed verification.
| Field | Configuration |
|---|---|
| Required Fields | Make name, address, account number mandatory |
| Conditional Fields | Show equipment questions when incentive type selected |
| Authentication Level | Email + SMS code for consumer-facing enrollments |
| File Uploads | Allow PDF/JPEG, limit size to 10 MB |
Ensure the platform supports PDF and DOCX uploads, audit trails, and secure storage to meet compliance needs.
Submit intake before the program's published close date
Provide required attachments within program-specified days
Utilities typically process usage-authority requests within 30 days
Allow a short period to correct clerical errors after submission
Installations must meet program timelines to remain eligible
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial, no credit card | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes (Business Premium) | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes (BAA available) | Yes | Yes | No | No |