Event Ticket Process

EVENT TICKET PROCESS AGREEMENT

Organizer Name:    Ticketing Provider Name:

RECITALS

WHEREAS, Organizer operates and promotes events requiring the sale, distribution, and admission control for ticketed entry; and

WHEREAS, Ticketing Provider maintains ticketing systems, payment processing, fulfillment, and reporting capabilities and is willing to provide such services to Organizer under the terms set forth in this Agreement; and

WHEREAS, the parties desire to set forth the process, responsibilities, fees, and controls governing ticket issuance, refunds, data access, and reconciliation for the Event(s) identified herein.

NOW, THEREFORE, in consideration of the mutual covenants and agreements contained herein, the parties agree as follows:

SCOPE OF WORK

Ticketing Provider shall provide ticketing services for Organizer including but not limited to online ticket sales, point-of-sale transactions, will-call fulfillment, ticket scanning/validation at ingress, payment capture and settlement, customer support for ticket purchasers, and delivery of reconciliation reports as set forth below.

TICKETING OPERATIONS

Ticket delivery methods (select all that apply):

E‑ticket (email/mobile)    Print‑at‑home    Will‑call collection

Ticketing Provider will provide point-of-entry validation mechanisms and maintain a record of ticket scans. Organizer will have the right to request and receive scan logs and exception reports in accordance with the reporting schedule below.

PAYMENT TERMS

All payment calculations will be performed in good faith according to the reconciliation reports provided by Ticketing Provider. Organizer has the right to dispute amounts within 45 days following receipt of the relevant settlement report; undisputed amounts are payable in accordance with the payment schedule.

REFUND AND EXCHANGE POLICY

REPORTING AND RECONCILIATION

DATA PROTECTION AND COMPLIANCE

Ticketing Provider represents that it will maintain commercially reasonable administrative, physical, and technical safeguards to protect purchaser personal data and payment information in accordance with applicable law and payment card industry requirements.

PCI Compliance Certification Provided by Provider:

Provider will notify Organizer within days of any confirmed data breach materially affecting purchaser data.

LIABILITY, INDEMNIFICATION, AND INSURANCE

Each party shall indemnify and hold harmless the other party from and against claims, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of that party's breach of this Agreement, negligence, willful misconduct, or violation of applicable law. Neither party will be liable for indirect, special, or consequential damages except for willful misconduct or gross negligence.

TERM AND TERMINATION

Effective Date:    Termination Date:

Either party may terminate this Agreement for material breach if the breaching party fails to cure such breach within days after written notice. Either party may terminate for convenience with days written notice. Termination shall be without prejudice to any rights or obligations that accrued prior to termination, including payment of fees and settlement of outstanding transactions.

CONFIDENTIALITY

Each party shall keep confidential and shall not disclose to any third party any non-public information disclosed by the other party that is designated confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure. Confidential information excludes information that is or becomes publicly known through no breach of this Agreement, that is rightfully received from a third party without restriction, or that is independently developed without use of the other party's confidential information. The receiving party shall use at least the same degree of care to protect such confidential information as it uses to protect its own confidential information, but in no event less than reasonable care.

GOVERNING LAW; DISPUTE RESOLUTION

This Agreement shall be governed by and construed in accordance with the laws of the State of without regard to conflict of law principles. The parties agree to attempt informal resolution of disputes prior to initiating formal legal proceedings.

AUDIT RIGHTS

Organizer shall have the right to audit Provider's records that are reasonably related to ticket sales, settlement, fees, refunds, and chargebacks upon days' prior written notice during normal business hours. Any audit shall be conducted in a manner that does not unreasonably interfere with Provider's business operations.

ENTIRE AGREEMENT

This Agreement, including any exhibits and attachments incorporated by reference, constitutes the entire agreement between the parties relating to its subject matter and supersedes all prior and contemporaneous agreements, representations, and understandings, whether written or oral. Any amendment or modification must be in writing and signed by both parties.

MISCELLANEOUS PROVISIONS

If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. Neither party may assign this Agreement without the prior written consent of the other, except to a successor by merger or sale of substantially all of its assets.

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