Scope of Services
A precise description of included and excluded services, work schedules, expected frequencies, and deliverables to avoid scope creep and billing disputes.
A well-drafted Facilities Management Agreement reduces disputes, clarifies responsibility for maintenance and safety, sets measurable response standards, and establishes predictable costs and reporting channels for owners and managers.
Typical parties include commercial property owners, facility management companies, and service subcontractors involved in maintenance, security, or operations.
Clear role definitions help avoid later disputes and ensure the right person signs with proper authority.
A precise description of included and excluded services, work schedules, expected frequencies, and deliverables to avoid scope creep and billing disputes.
Start and end dates, automatic renewal terms, and notice periods for nonrenewal or termination to manage long-term commitments and budget planning.
Measurable performance targets (response times, uptime, task completion rates) with remedies, credits, or service plans tied to missed SLAs.
Fee structure (fixed, unit-based, or time-and-materials), invoicing frequency, payment terms, and pass-through costs for parts or subcontractors.
Required insurance limits, additional insured status, and indemnification language allocating risk for property damage, bodily injury, and third-party claims.
Grounds for early termination, cure periods, transition assistance, and post-termination obligations for records and property access.
| Field | Configuration |
|---|---|
| Document Template | Use a locked template with editable exhibits only |
| Approval Order | Set signer sequence: Owner → Manager → Contractor |
| Authentication | Email plus SMS code for critical signers |
| Notifications | Automate reminders at 3 and 7 days |
Choose a platform that supports secure eSignatures, audit trails, and integrations you use for contract management.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |
A property manager centralized maintenance across a multi-site portfolio to standardize response protocols and invoicing.
A small commercial landlord standardized vendor contracts and performance metrics to shorten onboarding and reporting cycles.
MM/DD/YYYY; when obligations begin
Date services commence after mobilization
Monthly or quarterly invoicing schedule
Weekly or monthly performance reports
60–90 days prior written notice typical
Finalize scope, pricing, and KPIs with stakeholders
Obtain authorized signatures and confirm insurance
Vendor ramps resources and starts scheduled services
Quarterly or annual SLA review and adjustments