Requester Info
Name, department, phone, and email for follow-up and verification of submitted requests.
Using a consistent form reduces response times, improves assignment accuracy, preserves safety records, and creates an audit trail for compliance and budgeting without adding administrative complexity.
Clear role separation on the form reduces duplicate requests and ensures the right stakeholder receives notifications and accountability.
Name, department, phone, and email for follow-up and verification of submitted requests.
Building name, floor, room or asset ID, and any site map coordinates or QR code reference.
Structured fields for type, description, severity, and steps already taken to isolate the problem.
Impact scale (e.g., low/medium/high/emergency) and business effect to guide triage and SLA.
Photos, video, vendor quotes, or safety reports that clarify scope and speed resolution.
Approver signature, cost center, and estimated budget or purchase order information when required.
| Field | Configuration |
|---|---|
| Auto-assign | Route by building, trade, or zone using predefined rules. |
| Approval Routing | Two-step approval for costly repairs; single-step for minor issues. |
| Notify On Completion | Automatic email or SMS to requester and department leadership. |
| Attachment Types | Allow JPG, PNG, PDF, and short video clips for context. |
Integrations with workplace systems (CMMS, ERP, or procurement) reduce duplicate data entry and support downstream invoicing and retention requirements.
Acknowledge low-priority requests within 48–72 hours.
Assess medium-priority issues within 24–48 hours.
Complete low-complexity repairs within 3–10 business days.
Immediate triage and 4-hour on-site target for safety threats.
Verify repair success within 5–10 business days.
Requester provides location, photos, and priority for intake.
Facilities reviews safety, completeness, and assigns priority.
Assign technician or contractor with ETA and parts list.
Complete work, record hours, and confirm requester acceptance.