Scope of Services
Define specific tasks (labeling, polybagging, shipment creation, returns processing), excluded services, and any onboarding deliverables with measurable acceptance criteria.
A written FBA Service Agreement reduces disputes by assigning responsibilities, clarifying fees and penalties, and ensuring Amazon policy compliance. It protects seller accounts, limits liability for inventory loss, and documents service expectations and reporting requirements.
Typical parties include independent sellers, logistics providers, and agencies managing Amazon fulfillment on behalf of brands.
Identifying the correct party types and roles at the start reduces later signature disputes and performance gaps.
Define specific tasks (labeling, polybagging, shipment creation, returns processing), excluded services, and any onboarding deliverables with measurable acceptance criteria.
Describe receiving procedures, inspection tolerances, shortage/overage reporting timelines, and reconciliations for inbound and returns inventory.
State who arranges carrier bookings, how Amazon shipment templates are used, return routing, inspection on returns, and restocking policies.
List fixed and variable fees, invoicing cadence, payment terms, late fees, pass-through charges, and how dispute adjustments are handled.
Require adherence to Amazon Seller and FBA policies, data-sharing formats, inventory reporting cadence, and support for audits and claims.
Include indemnities, insurance minimums, limits of liability, cure periods, termination for convenience and cause, and post-termination inventory handling.
| Platform | Choose eSign platform and storage location. |
|---|---|
| Signer Order | Sequential or parallel routing configuration. |
| Authentication | Email, SMS, or stronger methods such as KBA or SSO. |
| Conditional Fields | Show fee sections only for applicable SKUs. |
| Audit Trail | Enable timestamps, IP logs, and certificate generation. |
Ensure the chosen e-sign platform supports required authentication, audit trails, and integrations with your systems.
Confirm the platform can produce a tamper-evident PDF with an audit trail and meet any industry-specific compliance such as HIPAA where applicable.
Date contract obligations begin; use MM/DD/YYYY.
Specify lead times and acceptance windows in business days.
Net 30 or alternative payment terms for provider invoices.
30–90 days to dispute inventory or charge discrepancies.
30–90 days depending on termination for convenience or cause.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | Varies |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |