Applicant Details
Full legal name, prior names, SSN/TIN, DOB, and contact information. Exact name matching to ID prevents verification failures and potential legal gaps.
The Finance Customer Application centralizes data the lender needs to evaluate creditworthiness, satisfy regulatory disclosures, and document consent. For electronic completion, electronic signatures are legally effective under the federal ESIGN framework (15 U.S.C. ch. 96) and generally under UETA where adopted; New York uses ESRA (NY Tech Law §301–309). Exceptions may apply for certain court filings or testamentary instruments.
Typical users include loan officers, underwriting teams, brokers, and consumers completing applications; the document is also reviewed by compliance and servicing staff.
Knowing which role does which task reduces errors and speeds processing: applicants supply information, loan officers verify, underwriters make decisions, and servicers manage post-closing steps.
A loan officer or broker prepares the application packet, collects supporting documents, and certifies that the submission is complete. They coordinate identity verification, disclosures, and any required notarization or witnessing steps and act as primary point of contact for the applicant.
The applicant (and any co-applicants) must complete personal and financial fields, attach verification documents, and sign authorization and disclosure sections. Signatures must match the legal name on identity documents to avoid processing delays or verification failures.
Full legal name, prior names, SSN/TIN, DOB, and contact information. Exact name matching to ID prevents verification failures and potential legal gaps.
Employer name, job title, pay frequency, gross/net income, and employer contact. Include instructions for pay stub or W-2 attachments to substantiate income claims.
Bank account balances, investment holdings, mortgages, and loans. Provide space for account numbers or masked identifiers used for verification purposes.
Explicit consent for credit reports, employment verification, and account checks. State clearly the scope and duration of authorization.
Required consumer disclosures, adverse action notices, and privacy statements. Consumer-facing electronic records require ESIGN consumer-disclosure compliance.
Signature lines, printed name, date, and any notary/witness fields. Note when notarization or RON is needed for enforceability.
| Field | Configuration |
|---|---|
| Authentication | Email link | SMS code | KBA optional |
| Document Format | Accept PDF and DOCX uploads |
| Bulk Send | Available in premium tiers |
| Audit Trail | Capture IP, timestamps, and signer events |
Online completion requires compatible file types, signer authentication, and a secure transmission channel to protect sensitive financial data.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
Within 24–48 hours of submission.
Usually immediate after consent.
Commonly 5–15 business days depending on complexity.
Often 30–45 days from application for standard loans.
Typically 1–3 business days after closing.
Lender logs receipt and begins document intake and checks.
Third-party verification of income, employment, and accounts occurs.
Credit and risk assessment yields approval or conditions.
Execution of final docs, disbursement of funds, and servicing setup.
Brian Fitzgibbons, COO: The interface is simple and easy-to-use for our team; more importantly, it is just as easy for our customers.
Tim Martin, Founder: I can process and execute all of these documents online with 100% compliance and built-in security.