Clear Heading
Document title, borrower name, loan number, and date for immediate identification.
A well-prepared LOE reduces ambiguity, speeds underwriting, and documents the borrower’s intent and facts for SBA guaranty decisions. Clear, factual explanations limit follow-up requests and lower the risk of denial or delay during loan processing and SBA review.
The LOE is prepared by borrowers, accountants, loan brokers, or attorneys and reviewed by lender underwriters and SBA examiners.
Provide the LOE alongside supporting documents so each reviewer can corroborate statements without additional requests.
| Field | Configuration |
|---|---|
| Signature Field | Required; capture timestamp and signer IP |
| Date Field | MM/DD/YYYY format enforced |
| Attachment Field | Allow PDF, DOCX, JPG uploads |
| Routing | Sequential: preparer → borrower → underwriter |
Document title, borrower name, loan number, and date for immediate identification.
One-sentence summary of the exception and its materiality to underwriting.
Ordered dates and events that explain how the issue arose and was resolved.
Exact dollar amounts with reference to supporting exhibits and statement lines.
Numbered attachments and a brief index matching exhibit labels to claims in the LOE.
Name, title, date, and contact details for the signer with evidence of authority.
Include LOE with the loan package to preempt underwriting questions
Respond within lender deadlines; prompt replies reduce underwriting holds
Deliver updated LOE if circumstances change before closing
Retain LOE for audits and SBA examinations
Keep LOE per applicable retention rules (see retention timeline)
Detect the anomaly requiring explanation and list supporting documents.
Collect and label exhibits, and draft a concise chronological statement.
Authorized representative signs with authentication and date recorded.
Send to lender under established routing and store copies per retention policy.
Choose a platform that supports secure uploads, authentication, audit trails, and compatible file formats for exhibits.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |