Governance
Defines roles, escalation procedures, and oversight frequency for ISO operations, including board or committee review cadence and exception reporting.
A clear ISO plan reduces operational risk, standardizes underwriting, and documents controls that support regulatory compliance and contractual transparency between processors, acquirers, and merchants.
Organizations that manage merchant acquiring relationships, underwrite payment flows, or supervise third-party processors rely on a Financial ISO Plan.
The plan aligns operational teams, legal counsel, and partners on responsibilities and escalation paths during incidents.
Defines roles, escalation procedures, and oversight frequency for ISO operations, including board or committee review cadence and exception reporting.
Specifies merchant types, prohibited businesses, transaction velocity limits, average ticket size thresholds, and required documentation for different risk tiers.
Describes metrics, automated alerts, sampling, and review processes for fraud, chargebacks, and suspicious activity, plus thresholds that trigger remediation.
Outlines timelines, evidence requirements, liability assignment, and funds reserve policies for handling representments and merchant disputes.
Lists periodic reports, retention schedules, audit trail requirements, and the owner for each operational and regulatory report.
Includes indemnities, limitation of liability, KYC/AML warranties, termination triggers, and required certifications from merchants and sub-resellers.
| Field | Configuration |
|---|---|
| Required Fields | Make EIN, legal name, contact, and risk tier mandatory |
| Conditional Logic | Show additional KYC fields for high-risk merchant types |
| Authentication | Require two-factor or ID verification for approvers where needed |
| Routing | Auto-send to compliance reviewer based on risk tier |
Use an eSignature platform that provides secure storage, audit trails, and integration with your record systems.
Selecting a platform with audit trails, encryption at rest and in transit, and easy export supports ESIGN/UETA compliance and internal audits.
Annual formal review and update by compliance and legal teams
Standard processing target 3–7 business days after complete submission
Quarterly checks for medium-risk accounts; monthly for high-risk
Maintain executed plan copies per retention policy and legal requirements
Meet any agency-triggered deadlines and provide records on request
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |