Scope of Services
Define the exact message types, protocols (e.g., ISO 20022, ACH formats), and transaction categories covered by the agreement to avoid scope drift and improper reliance.
A well-drafted Financial Plumbing Agreement reduces operational risk, defines error-resolution processes, and sets expectations for uptime, message formats, and change management. It protects parties by allocating responsibility for data integrity, reconciliation timing, and regulatory recordkeeping.
Organizations that rely on automated financial messaging and settlement use this agreement to govern connections and reduce operational disputes.
The mix of signers often includes legal counsel, operations leads, and an authorized officer with authority to bind the entity.
Define the exact message types, protocols (e.g., ISO 20022, ACH formats), and transaction categories covered by the agreement to avoid scope drift and improper reliance.
Assign duties for initiation, validation, exception handling, reconciliation, and dispute resolution, including SLA targets and escalation paths for processing failures.
Specify field formats, required identifiers, encoding, validation rules, and versioning so systems can interoperate reliably without ad hoc transformations.
Require encryption in transit, authentication methods, credential rotation, and incident response obligations; tie requirements to specific standards where applicable.
Document what logs are retained, retention periods, audit access rights, and the format and frequency of reconciliation reports to support regulatory reviews.
Allocate liability for processing errors, define indemnities, cap damages where appropriate, and describe credit or reversal mechanics for erroneous transactions.
| Field | Configuration |
|---|---|
| Effective Date Field | Require MM/DD/YYYY; set date picker and validation |
| Entity Name Field | Auto-detect capitalization; require exact-match validation |
| Technical Spec Upload | Accept PDF/DOCX; require attachment before signing |
| Signature Authentication | Enable email+SMS code or stronger KBA for enterprise signers |
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes (Premium tier) | Yes | Yes | Yes | Varies |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |