Scope of Work
Clear description of tasks, deliverables, exclusions, and performance milestones so both parties understand what the retainer covers and what requires separate authorization.
A clear retainer proposal documents mutual expectations, reduces billing disputes, and creates an audit trail for financial controls. Proper form completion helps meet consumer-disclosure rules in regulated settings and supports electronic execution under ESIGN (15 U.S.C. ch. 96) and most state UETA statutes.
Common users and signers include professionals who bill by the hour or on a project basis, and their clients who fund the retainer.
Parties should confirm authority to sign, clarify who controls refunded balances, and document escalation contacts before finalizing the proposal.
Senior practitioner or account manager authorized to negotiate fees and sign contractual terms. This person often handles billing disputes and approves retainer balance adjustments on behalf of the firm.
An individual listed with signing authority for the client entity or household. Their signature binds the client to the payment terms, scope limitations, and any automatic replenishment clauses in the proposal.
Clear description of tasks, deliverables, exclusions, and performance milestones so both parties understand what the retainer covers and what requires separate authorization.
Specify exact dollar amount, whether it is fully earned on receipt, held in trust, or refundable, and how funds will be applied against hourly or fixed fees.
State accepted payment methods, timing for initial payment, automatic replenishment terms, and late-payment penalties or interest rates if applicable.
Detail invoice cadence, required supporting time entries or expense receipts, and client access to account statements or online portals.
Explain how and when the client or provider may terminate, calculation of unused retainer balances, and dispute resolution procedures.
Identify the governing state law, confidentiality obligations, and any regulatory disclosures required for consumer-facing financial services.
| Field | Configuration |
|---|---|
| Authentication | Email link, optional SMS code, or stronger methods |
| Signature Sequence | Signer order: client then advisor |
| Payment Collection | Enable credit card or ACH capture on signature |
| Record Retention | Store signed PDF and audit trail for required period |
Choose a platform that supports required authentication, payments, and retention policies.
Confirm the provider's compliance posture (ESIGN, UETA, HIPAA where applicable) and retention capabilities before sending financial proposals.
Commonly 30 days from issue date
Due on signing or within specified business days
Monthly, biweekly, or upon milestones
Collect W-9 on request to avoid backup withholding
Client must notify within 30 days of invoice
Optica automated client onboarding and retainer collection to reduce manual steps.
A small firm moved property-management retainers online to speed approvals on mobile.