Can the form be signed electronically?

Yes. Electronic acceptance or a signed digital copy demonstrates customer intent to purchase when the platform captures an audit trail. Electronic signatures meet U.S. e-signature laws such as ESIGN and UETA for commercial transactions when intent, consent, attribution, and retention are satisfied.

What if the delivery address is wrong?

Correct the address immediately and notify the driver or dispatch team. If the order is already out for delivery, document the change in the order record and obtain customer confirmation; unresolved address errors can lead to chargebacks or extra fees.

How do I handle substitutions?

Record explicit substitution preferences on the form (e.g., accept equal or higher value; contact before substituting). Clear rules reduce disputes and set expectations when specific blooms are out of season.

Can I change or cancel an order?

Cancellation and change terms should be stated in the form. Same-day or on‑route changes may be limited; document any refunds or fees and store the signed record for reference.

How long should I keep completed forms?

Retain completed order records for at least three years for tax and accounting support; extend retention if the order involves PHI or other regulated data.

Who can sign the form for corporate orders?

The authorized signer is the person the corporate purchaser designates. For repeat corporate customers, record authorization on file and require a purchase order or billing code to validate future orders.

Floral Order Form

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

FLORAL ORDER FORM & SERVICE AGREEMENT

Parties and Order Identification

Client Name:

Client Contact Phone: Client Email:

Billing / Delivery Address Florist Business Name Florist Contact

Recitals

WHEREAS, Client desires to purchase floral goods and related services for events or delivery as described in this Agreement; and

WHEREAS, Florist represents that it is duly qualified and experienced to provide floral design, preparation, delivery, and setup services; and

WHEREAS, the parties wish to set forth their agreement in writing regarding order specifications, payment obligations, performance schedules, confidentiality, and governing law.

Order & Event Details

Order Number: Order Date:

Event Date: Event Time:

Delivery or Pickup

Delivery required Client will pick up

Delivery Address / Pickup Location Delivery Instructions

Scope of Work

The Florist shall provide floral goods and services including design, preparation, packaging, delivery, and setup as specified below. Specific specifications and responsibilities are recorded in the Scope of Work field.

Detailed Scope of Work

Itemized Order

Item 1

Description

Quantity: Unit Price: Line Total:

Item 2

Description

Quantity: Unit Price: Line Total:

Item 3

Description

Quantity: Unit Price: Line Total:

Subtotal Sales Tax / Applicable Taxes Delivery / Service Fees Total Amount Due

Payment Terms

A non-refundable deposit is required to secure date and materials. Payment and schedule terms are as follows.

Deposit Amount

Deposit Due By: Balance Due By:

Accepted Payment Methods Late Payment Fee

Term and Termination

Effective Date: Completion Date:

Either party may terminate this Agreement for material breach if the breaching party fails to cure the breach within days after written notice. Termination by Client less than 14 days prior to Event Date will forfeit the deposit unless otherwise agreed in writing.

Confidentiality

Each party shall maintain in confidence and not disclose to third parties any proprietary or confidential information disclosed by the other party in connection with this Agreement, except as required by law. Confidential information does not include information that is or becomes generally available to the public other than by breach of this Agreement.

Cancellation & Refunds

Cancellation by Client must be delivered in writing. Deposits are non-refundable except where expressly agreed. If Florist cancels, Florist shall refund all prepaid amounts and use commercially reasonable efforts to assist Client in procuring replacement services.

Limitation of Liability

Florist's liability for any claim relating to this Agreement shall be limited to direct damages not to exceed the total fees paid by Client under this Agreement. Neither party shall be liable for consequential, incidental, or punitive damages.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of , without regard to conflict of laws principles.

Entire Agreement

This document, together with any attachments and order confirmations incorporated herein, constitutes the entire agreement between the parties with respect to the subject matter and supersedes all prior agreements, understandings, and representations, whether written or oral.

Acknowledgment

By signing below, Client and Florist acknowledge that they have read, understood and agree to be bound by the terms and conditions set forth in this Floral Order Form & Service Agreement.

Client Printed Name:

By:

Date:

Florist Printed Name:

By:

Date:

What the Floral Order Form Is and when it’s used

A Floral Order Form documents a customer request for flowers and related services, capturing purchaser details, delivery information, product selections, pricing, and fulfillment instructions. It serves as the commercial record for the sale, authorizes payment or invoice generation, and creates a point-in-time agreement between buyer and florist for availability, substitution rules, delivery windows, and special handling. For businesses, a consistent form reduces order errors, supports inventory planning, and provides a transaction record for returns, refunds, and tax reporting across retail and event workflows.

Why a clear Floral Order Form matters

A well‑constructed form reduces mistakes, records customer intent, and protects both the florist and buyer by clarifying price, delivery, and substitution policies. It supports accurate invoicing and creates a defensible commercial record if a dispute arises.

Who completes and relies on the Floral Order Form

Accurate completion ensures smooth fulfillment, reduces customer service work, and supports bookkeeping and tax recordkeeping for the sale.

Retail florists who take walk-in and phone orders and need clear delivery and payment instructions.
E-commerce florists processing online purchases and matching order data to shipping and inventory systems.
Event planners and venues placing bulk or scheduled orders with delivery timing and setup notes.

Step-by-step: Placing and processing a floral order

Follow these steps to capture the order, confirm payment, and route for fulfillment.

01

Create Order: Enter buyer and order details into the form.
02

Confirm Payment: Authorize card or record invoice terms before acceptance.
03

Schedule Delivery: Assign date, time window, and delivery instructions.
04

Fulfill & Close: Prepare bouquet, dispatch driver, and record completion.

Typical digital order flow for florist operations

A digital form streamlines intake, payment, fulfillment, and record retention across devices and staff roles.

Order Capture: Customer or staff completes the form online or in-store.
Validation: System checks required fields and payment status.
Routing: Order routes to production and delivery teams.
Audit: Signed or accepted record stored for accounting.

Common workflow settings for online Floral Order Forms

Configure fields and routing to match your shop’s fulfillment and accounting processes.

Field	Configuration
Delivery Window	Required field; validation prevents past dates
Payment Capture	Immediate capture or invoice-based authorization
Substitution Policy	Conditional field shown when item out of stock
Confirmation Email	Auto-send upon payment or order acceptance

Digital options for sharing and signing the Floral Order Form

Ensure the chosen distribution supports authentication and retention suitable for your business and any applicable privacy obligations.

Email Links: Send a secure signing link for customers to complete and sign online.
In-Store Kiosk: Allow customers to sign on a shared device for walk-in orders.
API Integration: Connect form data to POS, CRM, or order management systems.

Key parts every professional Floral Order Form should include

Include fields and clauses that remove ambiguity about price, delivery, substitutions, and liability while enabling quick processing.

Order Summary

Itemized list of products, quantities, SKU or bouquet name, unit price, taxes, delivery fee, and total to ensure both parties agree to the exact purchase.

Delivery Instructions

Clear recipient name, contact, access notes, building instructions, and preferred drop‑off location to reduce failed delivery attempts and customer complaints.

Substitution Policy

Contract language that explains when and how substitutions are allowed and any price or size adjustments that may apply upon substitution.

Cancellation & Refunds

Defined time windows and refund rules for order changes or cancellations, including same‑day and emergency exceptions.

Payment Terms

Indicate whether payment is required on order, on delivery, or via invoice and capture authorization references when pre‑charging a card for security.

Acceptance & Signature

A clear signature block or e-acceptance checkbox where the buyer confirms order details, substitution policy, and delivery authorization.

Download formats and supporting attachments to include

Provide flexible export and attachment options so records can be shared with accounting, delivery partners, and customers.

PDF Export

Save a printable, time-stamped PDF copy of the completed form for customer receipts and courier manifests; PDFs are widely accepted for bookkeeping.

CSV / Excel

Export order batches to CSV or Excel for inventory reconciliation, payroll, or bulk accounting uploads.

Image Attachments

Allow customers or staff to attach photos of requested arrangements, venue setup, or delivery instructions to reduce ambiguity.

Invoice and Receipt

Attach or generate a merchant invoice or receipt that matches the order summary and payment authorization for tax and refund purposes.

Practical tips for accurate and efficient order processing

Adopt consistent form design and verification steps to lower errors and speed fulfillment across channels.

Require Key Fields

Mark delivery address, recipient contact, delivery date/time, and payment method as required fields to prevent incomplete orders and avoid last‑minute cancellations.

Use Conditional Fields

Show substitution or special handling fields only when needed to shorten the form and reduce customer friction while capturing essential exceptions.

Confirm Before Fulfillment

Send an automated confirmation email or SMS with order summary and delivery window to reduce delivery errors and provide a reference for customer service.

Keep Audit Trail

Retain a signed record or acceptance log showing who approved the order and when, to support dispute resolution and bookkeeping.

Common mistakes that delay fulfillment

Incomplete delivery details such as missing apartment or suite numbers that lead to failed drop-offs and extra delivery attempts.
Vague substitution preferences that force staff to guess acceptable replacements and risk customer dissatisfaction.
Ambiguous payment terms where preauthorization was not captured and the order is accepted without verified funds.
Relying on a single contact method; if the customer number is unreachable, drivers cannot resolve delivery issues quickly.

Risks of an incorrect or incomplete order form

Failed Delivery: Repeated attempts

Chargebacks: Customer disputes

Refunds: Lost revenue

Customer Complaints: Reputational harm

Inventory Waste: Unused perishables

Accounting Errors: Tax reporting issues

Selected eSignature vendor pricing and capabilities for order forms

Comparison of starting price and common features useful for signing Floral Order Forms. signNow is listed first as the initial vendor column.

	signNow	DocuSign	Adobe Sign	PandaDoc	HelloSign
Starting Price	$8/user/mo	$15/user/mo	$14/user/mo	$19/user/mo	$15/user/mo
Free Trial	7-day free trial	Varies by plan	Varies by plan	Varies by plan	Varies by plan
Bulk Send	Yes	Yes	Yes	Yes	No
Audit Trail	Yes	Yes	Yes	Yes	Yes
HIPAA Compliant	Yes	Yes	Yes	No	No

Practical examples of Floral Order Form use

Two short scenarios show how the form supports different business needs and reduces common problems.

Local Shop Bulk Order

A downtown florist receives a wedding’s bulk request with custom notes and delivery times

The form captures contact, venue, and setup instructions
Having a signed order prevented disputes about substitutions and clarified payment terms, enabling on-time setup without last-minute calls.

Online Same-Day Delivery

An e-commerce florist accepts a same‑day order near cutoff with a requested photo attachment

The form enforces required delivery address fields and payment capture
This prevented a missed delivery by ensuring the courier had complete access details and payment authorization.

Frequently asked questions about the Floral Order Form

Answers to common questions about signing, editing, cancellations, and recordkeeping for floral orders.

Need help? Contact support

Can the form be signed electronically?
Yes. Electronic acceptance or a signed digital copy demonstrates customer intent to purchase when the platform captures an audit trail. Electronic signatures meet U.S. e-signature laws such as ESIGN and UETA for commercial transactions when intent, consent, attribution, and retention are satisfied.
What if the delivery address is wrong?
Correct the address immediately and notify the driver or dispatch team. If the order is already out for delivery, document the change in the order record and obtain customer confirmation; unresolved address errors can lead to chargebacks or extra fees.
How do I handle substitutions?
Record explicit substitution preferences on the form (e.g., accept equal or higher value; contact before substituting). Clear rules reduce disputes and set expectations when specific blooms are out of season.
Can I change or cancel an order?
Cancellation and change terms should be stated in the form. Same-day or on‑route changes may be limited; document any refunds or fees and store the signed record for reference.
How long should I keep completed forms?
Retain completed order records for at least three years for tax and accounting support; extend retention if the order involves PHI or other regulated data.
Who can sign the form for corporate orders?
The authorized signer is the person the corporate purchaser designates. For repeat corporate customers, record authorization on file and require a purchase order or billing code to validate future orders.

be ready to get more

Join over 28 million airSlate SignNow users

Sign Now