Scope of Services
Define shipment types, routes, pickup and delivery windows, transloading, and any special handling required so operational expectations are clear and measurable.
A written agreement clarifies who pays, who bears risk, and how claims are handled, reducing operational disputes. It documents carrier obligations, delivery windows, and required insurance, and creates evidence for liability, audit, and regulatory compliance under U.S. transportation rules.
Typical users include commercial shippers, carriers, brokers, and third‑party logistics providers who need formal terms to manage recurring or high‑value shipments.
Legal, operations, and procurement teams review and approve terms; field staff and dispatchers rely on the executed agreement for routing and claims procedures.
Typically a shipper’s logistics or supply chain manager signs for operational acceptance and routing authority, and is responsible for providing accurate shipment details and documentation for claims.
An authorized carrier representative (operations director or VP) signs to accept carriage obligations, confirm insurance coverage, and assume the carrier liability limits stated in the contract.
Define shipment types, routes, pickup and delivery windows, transloading, and any special handling required so operational expectations are clear and measurable.
Specify freight rates, accessorial charges, invoicing cycle, payment terms, and dispute resolution for billing discrepancies to avoid revenue interruptions.
State carrier liability limits, indemnity obligations, and exceptions for force majeure, improper packaging, or consignor negligence to allocate risk appropriately.
Require minimum cargo and liability insurance limits, certificates of insurance, and notification procedures for lapses or coverage changes.
Document timeframes for loss/damage notices, evidence requirements, claim submission deadlines, and the process for investigation and settlement.
Include termination rights, cure periods, and a governing state and venue clause to determine how disputes will be resolved.
| Field | Configuration |
|---|---|
| Authentication | Email link, SMS code, or KBA as needed |
| Conditional Fields | Show insurance fields when carrier indicated |
| Bulk Send | Available for mass carrier onboarding |
| Storage | Save signed PDF to secure cloud archive |
Choose a platform that offers tamper‑evident signed PDFs, role-based access, and retention options compatible with your compliance requirements.
Carrier must confirm pickup within agreed hours.
Specify date range or appointment times.
Submit invoices within 30 days of delivery.
Notify carrier of damage within 9 months for lost/damaged cargo.
Respond to indemnity claims within contract cure period.
Commercial terms agreed and redlines accepted.
Signed by authorized signatories and timestamped.
Dispatch and routing instructions issued to carrier.
Claims closed and records archived.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
Tech Data improved internal and external customer service through digital signing and automation.
Martin Properties processes and executes documents online with full compliance and security.