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General GDS Contract

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GENERAL GDS CONTRACT

This General GDS Contract (the "Agreement") is made and entered into as of Effective Date: by and between Provider Name: , a business organized as: , with principal place of business at , and Client Name: , with principal place of business at .

RECITALS

WHEREAS, Provider operates and licenses access to a global distribution system ("GDS") and ancillary connectivity, distribution and reservation services, and holds all necessary rights to grant the access and licenses described herein;

WHEREAS, Client desires to obtain access to Provider's GDS services for the purposes of connecting, distributing inventory and receiving reservation data under the terms and conditions set forth in this Agreement; and

WHEREAS, Provider is willing to provide such access and related services to Client on the terms and subject to the conditions of this Agreement.

NOW, THEREFORE, in consideration of the mutual covenants and promises set forth herein, the parties agree as follows:

1. DEFINITIONS

1.1 "Access Credentials" means the user accounts, API keys, PINS and other authentication material issued by Provider to Client for use of the GDS. Provider will retain ownership of Access Credentials and may suspend or revoke them in accordance with this Agreement.

1.2 "Confidential Information" means non-public business, technical or financial information disclosed by one party to the other that is designated confidential or which reasonably should be understood to be confidential given the nature of the information.

2. LICENSE AND ACCESS

2.1 Grant. Subject to the terms of this Agreement, Provider hereby grants to Client a non-exclusive, non-transferable, revocable license to access and use the GDS services solely for Client's internal business purposes and in compliance with Provider's operating rules.

2.2 Restrictions. Client shall not (a) sublicense, resell or otherwise distribute the GDS to third parties except as expressly permitted in writing; (b) reverse engineer, decompile or attempt to derive the source code of Provider's systems; or (c) use the GDS in a manner that infringes third party rights or violates applicable law.

3. TERM AND RENEWAL

3.1 Term. The initial term of this Agreement shall commence on the Effective Date and continue for a period of .

3.2 Renewal. This Agreement shall automatically renew for successive periods of unless either party delivers written notice of non-renewal at least days prior to the end of then-current term.

4. FEES AND PAYMENT

4.1 Fees. Client shall pay Provider the fees described below in consideration for access to the GDS. Fees shall include any setup fees, per-transaction fees and recurring subscription fees set forth in the Billing Statement.

4.2 Payment Terms. All invoices are due within days of invoice date. Late payments shall accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law and Client shall reimburse Provider for reasonable collection costs.

5. PROVIDER OBLIGATIONS

5.1 Availability. Provider will use commercially reasonable efforts to maintain system availability of the GDS, subject to scheduled maintenance, emergency maintenance and events outside Provider's control. Provider shall provide standard support services as described in the Support Schedule.

6. CLIENT OBLIGATIONS

6.1 Compliance. Client shall comply with Provider's operating rules and any applicable industry rules governing distribution and reservation transactions. Client shall maintain the confidentiality of Access Credentials and promptly notify Provider of any suspected compromise.

7. CONFIDENTIALITY AND DATA PROTECTION

7.1 Confidentiality. Each party shall protect Confidential Information of the other party with at least the same degree of care that it uses to protect its own confidential information, but no less than reasonable care. Confidential Information shall not be disclosed except to employees, contractors and agents with a need to know and subject to confidentiality obligations.

7.2 Data Protection. Where Provider processes personal data on behalf of Client, Provider will implement appropriate technical and organizational measures to protect such data and shall process personal data only for the purposes specified by Client and in accordance with applicable data protection laws.

8. INTELLECTUAL PROPERTY

8.1 Ownership. Provider retains all right, title and interest in and to the GDS, software, documentation and all modifications, enhancements and derivative works. Client retains ownership of its content and inventory data submitted to the GDS.

8.2 License to Use Client Content. Client grants Provider a limited, non-exclusive license to use, reproduce and display Client's content solely to perform Provider's obligations under this Agreement, including distribution to relevant travel channels.

9. REPRESENTATIONS, WARRANTIES, DISCLAIMERS

9.1 Mutual Representations. Each party represents that it has the full right and authority to enter into this Agreement and perform its obligations. Client represents that the inventory and content it provides do not infringe third party rights and comply with applicable law.

9.2 Disclaimer. EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

10. INDEMNIFICATION

10.1 Client Indemnity. Client shall indemnify, defend and hold harmless Provider and its affiliates from and against any claim, loss, liability or expense arising out of Client's content, breach of this Agreement, or violation of applicable law.

10.2 Provider Indemnity. Provider shall indemnify Client for third-party claims to the extent caused by Provider's gross negligence or willful misconduct in providing the GDS services.

11. LIMITATION OF LIABILITY

11.1 Exclusion of Damages. EXCEPT FOR LIABILITY ARISING FROM A PARTY'S GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR BREACH OF CONFIDENTIALITY OR VIOLATION OF INTELLECTUAL PROPERTY RIGHTS, NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES.

11.2 Cap. PROVIDER'S AGGREGATE LIABILITY FOR DIRECT DAMAGES UNDER THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY CLIENT TO PROVIDER IN THE SIX (6) MONTHS PRECEDING THE CLAIM OR (B) .

12. TERMINATION

12.1 For Cause. Either party may terminate this Agreement for material breach by the other party if such breach remains uncured thirty (30) days after written notice specifying the breach.

12.2 For Insolvency. Either party may terminate immediately upon the insolvency, bankruptcy or appointment of a receiver for the other party.

13. NOTICES

All notices required or permitted under this Agreement shall be in writing and delivered to the addresses set forth below (or to such other address as either party designates by notice). Notices shall be deemed given upon receipt.

14. AMENDMENTS; WAIVER

No amendment, modification or waiver of any provision of this Agreement will be effective unless set forth in a written instrument signed by authorized representatives of both parties. The failure of either party to enforce any right shall not constitute a waiver of such right.

15. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of , without regard to conflict of law principles.

16. ENTIRE AGREEMENT; SEVERABILITY; COUNTERPARTS

16.1 Entire Agreement. This Agreement, together with any schedules and exhibits hereto, constitutes the entire agreement between the parties with respect to the subject matter and supersedes all prior agreements and understandings.

16.2 Severability. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.3 Counterparts. This Agreement may be executed in counterparts, each of which will be deemed an original and all of which together will constitute one instrument.

17. SIGNATURES

Provider Printed Name:

By:

Date:

Client Printed Name:

By:

Date:

Enter text✕

What the General GDS Contract Is and When It Applies

The General GDS Contract is a standardized commercial agreement used to set terms between parties for distribution, services, or platform access under a Global Distribution System (GDS) or similar intermediary arrangement. It defines scope of services, fees, term, termination, confidentiality, indemnities, and performance obligations. Parties use this contract to allocate responsibilities, capture pricing and commission structures, and create a clear dispute-resolution and governing-law framework. The template is suitable for recurring supply, booking, licensing, or channel distribution relationships where parties need consistent, enforceable contractual terms.

Why a Clear General GDS Contract Matters

A clear, well-drafted General GDS Contract reduces ambiguity over rights, fees, and responsibilities, helps prevent disputes, and supports enforceability in court or arbitration. It documents consent, attribution, and record retention needed for electronic execution under federal and state e-signature laws.

Why a Clear General GDS Contract Matters

Who Typically Uses the General GDS Contract

Parties in distribution, travel tech, logistics, or platform marketplaces commonly rely on this contract to standardize terms across many counterparties.

  • Distribution partners and resellers negotiating commissions and booking workflows across multiple vendors.
  • Platform operators and system integrators licensing API access or content distribution rights.
  • In-house legal or operations teams standardizing contracts to speed onboarding and reduce bespoke negotiation.

Use the contract when a repeatable relationship, commission or fee structure, and clear data/exchange rules are needed between providers and channel partners.

Essential Sections to Include in a Professional Agreement

A complete General GDS Contract groups core protections into discrete sections so obligations, pricing, data rights, and remedies are easy to locate and enforce.

Parties

Identify full legal names, entity types, and addresses for all contracting parties; include registration numbers where applicable and signing authority details.

Scope

Define services, permitted channels, geographic scope, exclusions, and measurable service levels or performance metrics tied to fees or penalties.

Fees

Describe pricing, commissions, invoicing schedule, payment terms, taxes, currency, and adjustments for refunds or chargebacks.

Data Rights

Specify ownership, permitted uses, data protection obligations, and restrictions on resale or re‑use of customer or transaction data.

Term & Termination

State contract duration, renewal mechanics, termination for cause or convenience, notice periods, and post-termination transition assistance.

Liability & Disputes

Limitations on liability, indemnity scope, insurance requirements, governing law, and dispute resolution (court or arbitration clauses).

Required Fields and Key Data Elements

Legal Names: Exact entity names
Addresses: Street, city, state, ZIP
Effective Date: MM/DD/YYYY
Fee Schedule: Rates and billing cycle
Signatory Titles: Officer or authorized agent
Governing Law: State selection

Step-by-Step: How to Complete and Execute the Contract

Follow each step to prepare, confirm, and finalize the agreement so execution is defensible and complete.

  • 01
    Prepare Draft: Populate fields, attach exhibits, and run an internal review.
  • 02
    Confirm Signatories: Verify each signer’s authority to bind their entity.
  • 03
    Execute Electronically: Use an e-signature platform that captures audit data.
  • 04
    Distribute Copies: Send executed copies to all parties and retain records.

Recommended Digital Workflow Settings for Online Completion

Configure a consistent signing workflow to preserve intent, attribution, and a complete audit trail for ESIGN/UETA compliance.

Field Configuration
Signing Order Sequential to capture approvals in order
Authentication Email + SMS code for recipient verification
Audit Trail Enable IP, timestamp, and action logging
Retention Store signed PDF/A with certificate

Where to Send or File the Completed Agreement

Route the executed contract according to internal records, billing, and compliance needs; confirm delivery and archival locations for each party.

  • Primary Recipient: Send signed copy to the counterparty’s legal contact
  • Billing Department: Forward fee schedule and invoice instructions
  • Corporate Records: Archive final PDF in the company contract repository
  • Compliance File: Store exhibits and privacy addenda with security controls

Digital Signing and Distribution Considerations

Choose a signing platform that preserves audit details, supports your authentication needs, and meets applicable compliance requirements.

  • File Formats: PDF, DOCX supported
  • Integrations: Salesforce, NetSuite, Google Workspace
  • Compliance: TLS, AES-256, SOC 2 available

Key Dates and Timing to Track

Monitor execution, notice windows, renewal periods, and invoicing to avoid unintended renewals, missed notices, or billing gaps.

Effective Date:

The date obligations start (use MM/DD/YYYY)

Execution Deadline:

Date by which all parties must sign

Notice Periods:

Termination and cure notice windows

Invoice Due Date:

Payment date per fee terms (e.g., Net 30)

Renewal Notice:

Time required to decline or renew contract

Key Milestones from Draft to Archived Record

A sequential milestone view helps coordinate stakeholders and preserves evidence for compliance and audits.

01

Draft Completion

Finalize terms and exhibits before routing for signature

02

Internal Approval

Legal and finance review completed and documented

03

Signing

All parties electronically sign with audit trail captured

04

Archival

Store signed documents in a tamper-evident repository

Common Mistakes to Avoid When Preparing the Contract

  • Using informal or abbreviated legal names that do not match registration documents, causing payment and enforcement issues.
  • Failing to attach required exhibits or schedules, which creates gaps in the scope and performance obligations.
  • Not confirming signer authority; allowing an unauthorized person to sign can render the agreement voidable.
  • Relying on vague fee language (e.g., 'reasonable efforts') instead of clear rates and billing mechanics.

Penalties and Risks from Errors or Noncompliance

Tax Penalties: Incorrect reporting risks IRC §6721 fines
I-9 Violations: Incomplete records may trigger DHS fines
Payment Disputes: Ambiguous fees can lead to withheld payments
Data Breach Risk: Improper data handling triggers HIPAA/CCPA exposure
Contract Voidance: Unauthorized signatory may invalidate contract
Reputational Harm: Repeated contract failures damage partner trust

Real-World Examples of General GDS Contract Use

Organizations across sectors use standardized contracts to speed onboarding, preserve compliance, and reduce negotiation cycles.

Optica Ventures — Brian Fitzgibbons

Their team adopted a standard contract to unify partners and reduce setup time.

  • The interface was simple to use for customers.
  • The result was faster onboarding across multiple counterparties with fewer follow-up clarifications and consistent payment schedules.

Martin Properties — Tim Martin

Martin Properties processed and executed documents fully online to maintain compliance.

  • Mobile and offline signing supported field operations.
  • They achieved consistent execution across remote teams and clients while keeping security controls and a central archive for audits.

Electronic Signature vs Digital Signature: Key Differences

Choose the signature type that meets legal and industry requirements; the table summarizes functional and legal distinctions.

Criteria Electronic Signature Digital Signature
Definition broad category pki-based cryptographic
Legal Status esign/ueta valid esign/ueta valid
Non-repudiation audit trail supports attribution strong cryptographic non-repudiation
Typical Use commercial agreements high-assurance/regulated filings

Comparing eSignature Providers for General GDS Contract Workflows

A baseline comparison of starting prices and common capabilities to help select a platform that meets volume, compliance, and feature needs.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial Yes, 7-day trial No No No No
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Frequently Asked Questions and Troubleshooting

Answers to common execution, legal, and technical questions about using and enforcing the General GDS Contract.


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