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Healthcare Care Coordination Notice

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HEALTHCARE CARE COORDINATION NOTICE

Patient Name:    Date of Birth:

Patient Information

         If Other, specify:

Insurance Information

Medical History (Relevant to Coordination)

Notice of Care Coordination

Purpose: This Notice explains that members of your care team may share protected health information with one another and with other authorized entities for the purposes of coordinating your care, managing transitions between care settings, arranging community supports, scheduling, and obtaining payment for services. The legal basis for these disclosures includes treatment, payment, and health care operations.

Types of Information That May Be Shared: Information that may be shared for care coordination includes but is not limited to problem lists, diagnoses, medication lists, allergies, laboratory and imaging results, care plans, discharge summaries, and billing/insurance information.

Parties Authorized to Receive Information: The following entities may be involved in care coordination and may receive the information described above: treating clinicians, primary care providers, specialists, behavioral health providers, nurses, case managers, social workers, care coordination organizations, community-based service providers, and payers/insurers as necessary to arrange or pay for care.

Benefits & Risks: Coordinating health information among providers may improve continuity of care, reduce duplicated services, and improve outcomes. Potential risks include the possibility that protected health information may be disclosed to individuals or organizations outside your direct care team. All disclosures will be limited to the minimum necessary information to accomplish the care coordination purpose.

Right to Refuse or Revoke: You have the right to refuse or revoke consent to care coordination at any time. To revoke this authorization, you must submit a dated, written statement to the facility or clinician listed below. Revocation does not apply to disclosures already made in reliance on your prior consent and does not affect treatment, payment, enrollment, or eligibility for benefits that occurred before the revocation.

Expiration: Unless revoked earlier, this authorization/notice will expire on the date entered below or, if no date is entered, one year from the date of signature.

Consent Options (Check applicable box)

Patient Acknowledgement

By signing below, I acknowledge that I have read and understand this Care Coordination Notice. I understand what types of information may be shared, who may receive the information, and my rights to refuse or revoke consent. I understand that my signature is my authorization for the disclosures described above unless I have specifically declined.

Contact for Questions or Revocation: Contact Name:    Phone:

Patient Printed Name:

Signature:

Date:

If signed by legal guardian or representative, state relationship:

Enter text✕

What the Healthcare Care Coordination Notice Is

A Healthcare Care Coordination Notice is a written communication used by providers, payers, or care coordinators to inform patients and authorized representatives about planned information sharing, care transition activities, and coordination among clinical or social services. The notice explains which parties will exchange or access health information, the purpose of the sharing (for treatment, care management, or referrals), and any patient rights related to privacy and consent. It supports transparency in multi-provider workflows and helps meet regulatory expectations for protected health information handling under federal privacy frameworks.

Why a Care Coordination Notice Matters

The notice clarifies who will share protected health information and why, helping protect patient privacy, enable safe transitions of care, and document consent where required. It reduces misunderstandings during referrals or handoffs and supports compliance with federal privacy frameworks.

Why a Care Coordination Notice Matters

Who typically issues or receives this notice

Use this document to align expectations among clinical teams, patients, and payers before sharing protected health information for coordinated care.

  • Primary care and specialty clinicians coordinating referrals, care plans, or transitions between settings.
  • Health plans and care management vendors that exchange claims, utilization, or authorization data.
  • Behavioral health, social service agencies, and community-based organizations participating in multi-disciplinary care teams.

Step-by-step: completing a Care Coordination Notice

Follow these sequential actions to prepare a clear, compliant Healthcare Care Coordination Notice and minimize delays during care transitions.

  • 01
    Identify Parties: List sender, recipient, and any third parties involved.
  • 02
    State Purpose: Describe specific coordination reasons and timeframes.
  • 03
    Specify Data: Describe categories of PHI to be shared, not itemized records.
  • 04
    Document Rights: Explain patient privacy rights and how to opt out if applicable.

FAQs and troubleshooting for the Care Coordination Notice

Common questions and practical fixes for preparation, delivery, and recordkeeping of Healthcare Care Coordination Notices.


Need help? Contact support

Security and compliance elements to include

Encryption in transit: TLS 1.2/1.3
Encryption at rest: AES-256
HIPAA compliance: BAA required
Audit trail: Timestamps, IP logs
Access controls: Role-based permissions
Regulatory standards: SOC 2, ISO 27001, 21 CFR Part 11

Potential risks and penalties for incorrect notices

HIPAA violations: Civil and criminal penalties
Care delays: Missed or unsafe handoffs
Data breaches: Notification obligations
Contract disputes: Claim or indemnity exposure
Regulatory audits: Corrective actions required
Reputational harm: Patient trust erosion

Common mistakes to avoid when preparing notices

  • Failing to identify all recipients, causing incomplete data exchange and care gaps.
  • Using vague purpose language such as 'care coordination' without specifics, which complicates audit review.
  • Skipping required consumer disclosures when records are provided electronically to patients.
  • Neglecting to record the effective period, leaving access open indefinitely.

Core elements a professional Care Coordination Notice should include

A complete notice balances clarity for the patient with operational details needed by clinical and administrative teams.

Sender Details

Full organization and clinician contact information so recipients can verify the source and reach out with questions or concerns regarding the exchange.

Recipient Parties

Names and roles of receiving organizations, care managers, or community partners that will access or receive patient information for coordination purposes.

Scope of Data

Clear categories of information to be shared (medications, allergies, recent visits, care plan) rather than attaching entire medical records by default.

Purpose and Duration

Specific reasons for sharing and an explicit effective date range to limit ongoing access and simplify later audits.

Patient Rights

Plain-language description of patient privacy rights, how to request restrictions where permitted, and how to revoke authorizations if applicable.

Authentication and Trail

Record of who authorized the notice, signature method used, and an audit trail capturing the timestamp and method of delivery.

How to set up an online notification workflow

Configure a predictable routing and authorization flow to reduce manual steps and maintain a reproducible audit trail when notices are issued electronically.

Field Configuration
Authorizer Role-based signer required
Routing Sequential or parallel delivery
Authentication Email, SMS code, or stronger
Record Storage Encrypted, access-controlled repository

Technical requirements for digital delivery and storage

Ensure any vendor agreement includes necessary data protection commitments and, for PHI handling, a Business Associate Agreement.

  • File formats: PDF, DOCX, HTML supported
  • Integrations: EHR, CRM, cloud storage
  • Authentication: 2FA and advanced options

Typical routing steps for issuing and tracking the notice

A reliable routing sequence reduces lost notices and preserves evidence of delivery and consent when required.

  • Prepare Notice: Draft notice and attach required forms or consents.
  • Authorize: Designated clinician or administrator signs and timestamps.
  • Distribute: Send to recipients via secure portal or encrypted email.
  • Record: Store signed copy and audit log in records system.

Timelines and processing expectations

Plan timing for issuance and retention to meet clinical needs and comply with recordkeeping expectations.

Issue Before Transfer:

Provide notice before or at the time of care transition when feasible.

Patient Response Window:

Allow reasonable time for patients or reps to opt out or ask questions.

Audit Access:

Ensure signed notice is accessible within two business days for audits.

Retention Start:

Retention counts from creation or last effective date.

Breach Notification:

Follow state and federal deadlines for breach reporting if disclosure occurs.

Key milestones for a care coordination exchange

Monitor these sequential milestones to keep exchanges timely and auditable during patient transfer or referral.

01

Notice Drafted

Content and recipients finalized by the sending clinician or coordinator.

02

Authorization Obtained

Authorized signature captured and logged prior to transmission.

03

Secure Delivery

Notice transmitted via encrypted channel to all intended recipients.

04

Confirmation Recorded

Delivery receipts and acknowledgments saved to patient record.

Real-world examples of notice use in practice

These brief examples show how organizations apply notices to coordinate care and preserve compliance while improving handoffs.

Fertility Centers of Illinois

A clinical team standardized a notice to share medication and lab results across clinics

  • Improved matching reduced delays during referral
  • The organization retained signed notices and audit logs to streamline follow-up and meet regulatory needs, reporting smoother patient transitions.

BIS

An operations leader used an electronic notice template for vendor coordination

  • Bulk sending reduced manual tasks
  • Consistent templates and audit trails helped the team document approvals and reduced phone outreach for confirmations.

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