Scope
Defines covered records (EHR entries, scanned documents, lab data) and systems in scope, plus in-scope personnel and third-party processors with clear boundaries and exclusions.
Consistent procedures reduce clinical risk, support compliance with privacy and records laws, and improve reliability for billing, research, and care coordination. They create a defensible recordkeeping posture for audits and legal review.
Clear role boundaries and training requirements in the procedures help reduce errors and speed legitimate access.
Defines covered records (EHR entries, scanned documents, lab data) and systems in scope, plus in-scope personnel and third-party processors with clear boundaries and exclusions.
Lists required fields for each record type (patient identifiers, encounter dates, author credentials), validation rules, acceptable formats, and mandatory metadata to ensure traceability.
Specifies role-based permissions, multi-factor authentication requirements, session timeouts, and privileged account handling to prevent unauthorized viewing or modification.
Documents authorized amendment procedures, who may edit or void entries, how corrections are annotated, and how original content is preserved for audit purposes.
Defines required audit trail fields (timestamp, user ID, IP address, action) and retention, plus processes for regular log review and escalation of anomalies.
Requires vendor security assessments, Business Associate Agreements for PHI processors, and monitoring of subcontractors handling protected health information.
| Field | Configuration |
|---|---|
| Authentication Method | Email + SMS code | KBA where required |
| Retention Format | PDF/A archival | audit trail embedded |
| Access Model | Role-based access | least privilege |
| Notifications | CC compliance officer | escalation rules |
Ensure chosen platforms support immutable audit trails, exportable certificates, and secure storage formats to meet internal and regulatory review needs.
Complete record reviews within 7 business days of receipt.
Process amendment requests within 30 calendar days.
Provide requested records within 30 days of verified request.
Respond to internal audits within 14 business days.
Notify affected parties per policy timelines immediately after confirmation.
Opted to centralize signature capture and audit logging to reduce manual handling of consent forms.
Moved to mobile-capable signed acknowledgements for remote patient assessments.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |