Scope of Services
Detailed tasks (claims, appeals, patient statements, AR follow-up) and excluded activities.
A well-drafted billing contract reduces claim denials, clarifies liability for PHI handling, and sets measurable service levels. It protects revenue and helps both parties meet regulatory obligations while minimizing disputes.
Each party should confirm authority to sign, review HIPAA obligations, and document the scope to avoid billing disputes.
Detailed tasks (claims, appeals, patient statements, AR follow-up) and excluded activities.
Turnaround times, clean claim rates, denial rates, and reporting cadence.
Fee model (percentage, per-claim, flat), invoicing, retention, and reconciliation procedures.
PHI handling, encryption, breach notification, and Business Associate Agreement if required.
Provider audit rights, data access, sampling protocols, and reporting formats.
Notice periods, transition assistance, data return, and liability limitations.
| Field | Configuration |
|---|---|
| Claim Submission Method | EDI or secure portal |
| Authentication | SAML/SSO or MFA |
| Data Format | ANSI X12 837 / CSV exports |
| Reporting Frequency | Weekly and monthly reconciliations |
Confirm that the platform can provide audit trails, a HIPAA-compliant BAA, and exportable signed records for retention.
Provide to payers when requested; no fixed IRS deadline
Issue 1099-NEC to vendors by Jan 31 each year
Retain I-9 per hire/termination timeline
Maintain policies and BAAs for six years
Allow sufficient notice for renegotiation and transition
Final terms agreed and redlines resolved.
All authorized signatures obtained and dated.
Data transfer and system setup completed.
Post-termination data return and reconciliation executed.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |