Identity and IDs
Copies of government ID and NPI verification to confirm provider identity and prevent mismatches in credential records.
A clear, consistent review process reduces credentialing errors, supports patient safety, and creates an auditable trail for payers and regulators. It standardizes decisions across departments and helps demonstrate compliance with credentialing and quality requirements.
Several roles complete or use the review to make staffing, privileging, and compliance decisions.
A coordinated workflow between these groups preserves accuracy, reduces rework, and strengthens defensibility of credentialing decisions.
Medical Director — signs privileging determinations and documents clinical findings. The director certifies that the provider meets clinical criteria and records any limitations or conditions placed on privileges.
Credentials Manager — prepares the review, verifies credentials, and maintains supporting documentation. This role ensures primary documents (licenses, certifications, malpractice history) are current and attached to the review record.
Copies of government ID and NPI verification to confirm provider identity and prevent mismatches in credential records.
Current state license, board certification status, and expiration dates to confirm active authority to practice.
Medical school, residency, fellowship details and dates to document clinical training background.
Requested and granted privileges, clinical scope, and any proctoring or supervision requirements.
Work history, references, malpractice claims, sanctions, and disciplinary actions for risk assessment.
Peer review notes, outcomes data, and remediation plans used to evaluate ongoing competence.
| Field | Configuration |
|---|---|
| Authentication | Email verification plus optional SMS code or stronger MFA for reviewers |
| Required Documents | Make license, CV, and malpractice history required uploads |
| Routing | Route to credentials, then medical director, then compliance |
| Notifications | Auto-notify stakeholders on each routing step |
Confirm platform security, integrations, and authentication support before moving reviews online.
Ensure the chosen platform supports BAAs for HIPAA, audit logs, and retention features to meet regulatory obligations.
Aim to complete within 60–90 days
Commonly every 24 months for privileging reviews
Report per state board deadlines if required
Update records within 30 days of material changes
Provide requested records within 15–30 days
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | Varies |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
John Butler described streamlining credentialing with electronic forms
Brian Fitzgibbons highlighted usability for staff and customers