Scope of Services
Define the precise services, tasks, and performance standards the site will perform, including any protocol-specific duties or patient contact expectations and measurable deliverables.
A well-drafted Healthcare Site Agreement clarifies roles, reduces operational risk, and documents compliance obligations under ESIGN/UETA for electronic records and HIPAA for protected health information. Proper scope and signature blocks help ensure enforceability under the federal ESIGN Act (15 U.S.C. ch. 96) and state UETA provisions where applicable, while explicit HIPAA controls identify obligations for handling PHI and whether a business associate agreement is required.
Organizations that use this agreement include hospitals, outpatient clinics, research institutions, and sponsors contracting with site providers for clinical or administrative services.
Individual roles at signing sites typically include compliance officers, medical directors, practice managers, and authorized procurement or legal signatories.
The Site Administrator is typically a practice manager or operations lead authorized to bind the clinic for operational and administrative obligations. This person confirms staffing, local SOPs, and billing arrangements and ensures the site can meet data protection requirements described in the agreement.
The Medical Director or an equivalent clinical leader signs for clinical performance and quality of care obligations. Their signature confirms clinical scope, provider qualifications, oversight processes, and acceptance of any reporting or adverse event responsibilities in the agreement.
| Field | Configuration |
|---|---|
| Required Fields | Mark legal name, signature, and effective date as required. |
| Signer Order | Set execution order: site signer first, sponsor second. |
| Authentication | Use email or SMS codes; stronger options for higher risk. |
| Audit Trail | Enable retention of timestamps, IP, and actions for compliance. |
Choose a platform that supports HIPAA controls, audit trails, and the authentication level your organization needs.
Define the precise services, tasks, and performance standards the site will perform, including any protocol-specific duties or patient contact expectations and measurable deliverables.
State rates, invoicing frequency, payment terms, reimbursements, and responsibilities for travel or ancillary charges; attach a fee schedule as an exhibit when possible.
Specify PHI handling, required security controls, breach notification obligations, and whether a business associate agreement governs data exchanges.
List required insurance types and limits, indemnification scope, and procedures for claims handling and dispute resolution between parties.
Assign responsibility for regulatory filings, reporting adverse events, IRB notifications, and adherence to applicable federal and state statutes and guidance.
Define contract term length, renewal conditions, termination for cause or convenience, and obligations that survive termination such as record retention and confidentiality.
Complete signatures prior to service start date.
Provide certificates before site performs services.
Complete staff training on schedule specified in the agreement.
Respond within timeframes required by state law.
Provide notice per renewal clause timing.
Draft and agree major commercial and clinical terms.
Counsel reviews risk areas and recommends edits.
Site completes training and prepares systems.
Parties sign and services commence.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial, no card | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes — available on Business Premium | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
A hospital contracted a vendor to provide onsite infusion services, clarifying staffing ratios and credentialing responsibilities.
A sponsor engaged a community clinic to run a multi-site observational study, specifying data access and reporting cadence.