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Healthcare Smile Protection Program

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HEALTHCARE SMILE PROTECTION PROGRAM ENROLLMENT AGREEMENT

This Healthcare Smile Protection Program Enrollment Agreement ("Agreement") establishes the terms and conditions under which the Practice provides preventive dental and limited restorative services to the Patient named below through the Smile Protection Program. This Program is a membership-based plan offered by the Practice and is not dental insurance. The Patient acknowledges receipt of the program terms set forth in this Agreement and agrees to comply with payment, scheduling and treatment provisions set forth herein.

Practice and Program Identification

Patient Information

Date of Birth:    Gender:

Mobile Phone:    Email:

Relationship:    Phone:

Insurance Information (If applicable)

Policy Number:    Group Number:

Medical & Dental History

Program Benefits — Covered Services

The Smile Protection Program provides the following benefits, subject to the terms, exclusions, and frequency limits described below. Coverage begins on the Effective Date identified in this Agreement.

One or two prophylaxis (cleaning) visits per 12-month period (as applicable)
Periodic oral examinations (up to two per 12-month period)
Selected intraoral radiographs as indicated
Discounted fees for restorative and emergency services (specify discount):

Exclusions, Limitations, and Non-Covered Services

The Program does not cover cosmetic procedures, elective orthodontics, implants (unless specifically listed), lab fees for prosthetics, third-party referral charges, or services rendered by external specialists. Services required as a result of trauma, medically necessary hospitalization, or conditions not disclosed on this form may be excluded. Frequency limitations and clinical necessity determinations are at the sole discretion of the treating dentist in accordance with professional standards.

Fees, Payment Authorization, and Billing

Membership fees are payable in accordance with the payment schedule below. By enrolling in the Program, Patient authorizes the Practice to charge the designated payment method for initial and recurring membership fees and any non-covered services the Patient elects to receive. Failure to maintain payment will result in suspension or termination of benefits without refund except as provided in the Cancellation and Refunds section.

Payment Frequency:    Payment Method (card/check/ACH):

Term, Renewal, Cancellation and Refunds

Term: The initial term of this Agreement commences on the Effective Date and continues for the initial term selected below. Unless Patient timely cancels, the Agreement will automatically renew for successive terms of equal duration on the renewal date.

Effective Date:    Initial Term (months):

Cancellation: Patient may cancel by providing written notice to the Practice at least days prior to the renewal date. Refunds, if any, are prorated at the Practice's discretion and may be subject to administrative fees.

Authorization to Release Records and HIPAA Acknowledgment

Patient hereby authorizes the Practice to use and disclose protected health information as necessary for treatment, payment and healthcare operations related to Program participation. Patient acknowledges receipt of the Practice's Notice of Privacy Practices and understands rights regarding access to health information.

Authorization Expiration Date:

I acknowledge I have received and reviewed the Practice's Notice of Privacy Practices and authorize the uses and disclosures described above.

Consent to Treatment and Liability

Patient consents to necessary diagnostic procedures and routine dental treatment recommended by the treating dentist as part of participation in the Smile Protection Program. Patient understands that all treatment carries risks and that no guarantee is made regarding results. Patient agrees that the Practice and its personnel shall not be liable for complications arising from undisclosed medical conditions or failure to follow pre- and post-treatment instructions.

I consent to treatment and acknowledge the risks involved as described above.

Acknowledgments and Representations

By signing below, Patient represents that all information provided on this Enrollment Agreement is true and complete to the best of Patient's knowledge; Patient agrees to notify the Practice promptly of any changes. Patient understands the Program is not insurance and that any third-party payments (including insurance) are separate from membership obligations under this Agreement.

I understand this Program is not dental insurance.

Dispute Resolution

Any dispute arising out of or related to this Agreement shall first be submitted to non-binding mediation. If mediation is unsuccessful, the parties may pursue resolution in a court of competent jurisdiction. The parties agree that the Practice may seek injunctive relief for protection of confidential information and patient safety where appropriate.

Additional Patient Instructions

Patient Name:

Signature:

Date:

If signing as guardian or legally authorized representative, Relationship:

Enter text✕

What the Healthcare Smile Protection Program Is

The Healthcare Smile Protection Program is a written agreement and administrative record used by dental and medical clinics to document a patient-facing preventive or maintenance program that bundles routine exams, cleanings, and specified dental services for a defined period. It sets participant eligibility, service scope, payment terms, cancellation and refund rules, and data-sharing consent where clinical information is exchanged. The form may be integrated with patient management systems, used as part of intake workflows, and retained under healthcare recordkeeping rules. It is not an insurance policy unless explicitly structured and regulated as one.

Why clinics use the Healthcare Smile Protection Program

The program clarifies services covered, patient responsibilities, and payment arrangements in a single document, reducing billing disputes and improving scheduling predictability. For practices it standardizes patient expectations, supports revenue forecasting, and provides an auditable record for compliance with healthcare retention and privacy rules.

Why clinics use the Healthcare Smile Protection Program

Who typically completes or signs this program agreement

The document is completed by clinic staff and signed by the patient or authorized representative during intake or enrollment.

  • Front-desk staff or intake coordinator completing enrollment fields and verifying identity and insurance details.
  • Authorized patient or legal guardian signing the agreement and confirming consents and payment authorization.
  • Billing or practice manager approving payment plans, setting recurring charges, and maintaining the record in the patient file.

Maintain a copy in the patient record and follow clinic procedures for consent, revocation, and retention.

Step-by-step: enrolling a patient in the program

Follow these steps in order to ensure enrollment is complete, documented, and compliant with consent requirements.

  • 01
    1. Intake: Collect patient info, insurance, and ID; confirm eligibility.
  • 02
    2. Explain Terms: Review included services, term, payments, and cancellation policy.
  • 03
    3. Obtain Consent: Secure signature for enrollment and any HIPAA authorizations required.
  • 04
    4. Record: Save signed agreement to patient record and billing system.

Configuring an online enrollment workflow

Map fields and routing so the program form flows from intake to billing and the patient record automatically.

Field Configuration
Patient Info Auto-fill from PMS, require phone and DOB
Service Selection Conditional fields show covered items only
Payment Setup Collect card token, set recurring schedule
Signature Capture Enable eSignature field with audit trail

Digital signing and platform connectivity

Ensure the electronic workflow supports legal and technical requirements before e‑signing or eSubmission.

  • File formats: PDF, DOCX supported for import and archiving
  • Integrations: Connect to EHR, billing, or CRM systems
  • Access controls: Role-based signing and audit logging

Verify platform encryption, audit trail retention, and signer authentication to meet HIPAA and ESIGN requirements.

Key data elements recorded on the form

Patient ID: MRN or internal ID
Date of Birth: MM/DD/YYYY
Program Term: Length in months
Payment Terms: Amount and cadence
HIPAA Consent: Signed Y/N
Signature: Signer name and date

Core components to include in a professional program agreement

A complete Healthcare Smile Protection Program combines service specifications, payment mechanics, legal terms, privacy consents, operational procedures, and recordkeeping instructions to create a clear and enforceable patient agreement.

Service List

Detail covered procedures, frequency limits, exclusions, and any provider-level scheduling constraints to prevent misunderstandings.

Payment Schedule

Specify total cost, installment amounts, due dates, accepted methods, auto-renewal terms, and late fee handling.

Cancellation

Define cancellation windows, refund calculations, and the process for partial-period terminations or no-shows.

Privacy Consent

Include HIPAA authorization language when sharing protected health information beyond treatment, payment, and operations.

Limitations

State any clinical exclusions, referral requirements, or situations where additional fees apply.

Recordkeeping

Explain how signed copies are retained, how to request records, and who to contact for corrections.

Typical processing flow for the program enrollment

A clear route from intake to billing and record retention minimizes errors and ensures each step is auditable.

  • Collect Data: Capture patient demographics and program choices
  • Present Terms: Show service and payment details for review
  • Sign: Signer provides electronic or handwritten signature
  • Archive: Store signed agreement in the EHR and billing file

Key dates and filing deadlines to track

Track these date-driven obligations to avoid penality exposure and ensure timely reporting or renewal actions.

W-9 / Tax ID requests:

Provide on payer request; no fixed federal deadline

W-2 to employee:

Deliver by January 31 each year for employee wage reporting

1099-NEC to recipient:

Issue by January 31 for nonemployee compensation reporting

Form 1040 individual deadline:

April 15 is the standard due date unless extended

FBAR filing:

April 15 with automatic extension available to October 15

Milestones from enrollment to record retention

Use a milestone view to plan verification, periodic reviews, renewals, and long-term storage for each enrolled patient.

01

Intake and Identity Check

Verify patient identity and capture signed consent at enrollment

02

Service Scheduling

Schedule covered visits and track attendance against included services

03

Payment Collection

Process initial payment or set up recurring billing

04

Record Retention

Move completed file to long-term storage per retention policy

Common mistakes to avoid when preparing the program

  • Using vague service descriptions that fail to specify limits or exclusions, which leads to patient disputes and billing disagreements.
  • Not documenting patient consent for data sharing when third-party processing is involved, risking HIPAA compliance issues and regulatory scrutiny.
  • Failing to state payment renewal and cancellation mechanics clearly, which can create unauthorized charges and consumer complaints.
  • Storing signed agreements without an accessible audit trail or version control that prevents proving the exact terms at signing.

Penalties and legal risks of incorrect or missing documentation

HIPAA Violation: Civil penalties
Tax Reporting: IRS penalties possible
Consumer Claims: Refunds and fee disputes
Contract Disputes: Breach litigation risk
Regulatory Review: State board sanctions
Reputational Harm: Loss of patient trust

eSignature vendor pricing and feature snapshot for program workflows

Compare starting price and key feature availability for common eSignature vendors. signNow appears first per table rules and each vendor column lists concise, comparable data.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by vendor Varies by vendor Yes, limited Yes, limited
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No cap 100 envelopes/user/year Varies Varies Varies

Frequently asked questions about the Healthcare Smile Protection Program

Answers to common legal, operational, and technical questions encountered when adopting or processing the program.


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