Informed Consent
Clear patient acknowledgement of telemedicine risks, benefits, alternatives, and how to withdraw consent; states often require explicit consent language for telehealth encounters.
A written agreement reduces legal and clinical uncertainty by documenting consent, data protections, and the scope of remote services; it also supports auditability under HIPAA and helps comply with state licensure rules and federal e-signature law.
Use the agreement to align clinical, legal, and technical teams and to provide patients with clear expectations about remote care.
An authorized clinician or administrator signs on behalf of the practice or organization; their signature confirms that clinical services and technology meet organizational policy and state licensure requirements.
The patient or their legally authorized representative signs to record informed consent for telemedicine, acknowledgement of privacy practices, and agreement to the stated billing and communication methods.
Clear patient acknowledgement of telemedicine risks, benefits, alternatives, and how to withdraw consent; states often require explicit consent language for telehealth encounters.
Reference HIPAA protections, specify whether a Business Associate Agreement (BAA) is in place, and describe encryption, storage, and access controls for telehealth records.
Define supported devices, minimum connection standards, troubleshooting steps, and responsibilities for software updates and secure networks.
Describe services offered via telemedicine, limits on remote diagnosis or treatment, and conditions that will trigger referral to in-person care.
State prescribing policies, adherence to federal and state rules for controlled substances, and any additional verification steps required for remote prescriptions.
Explain patient financial responsibility, insurance billing, co-pays, cancellation policies, and procedures for disputed charges.
| Field | Configuration |
|---|---|
| Authentication | Email link, SMS code, or multi-factor |
| Consent Disclosure | Present consumer disclosure where required |
| Audit Trail | Enable full event logging and timestamping |
| Record Storage | Secure archive with encryption at rest |
Ensure the e-signature solution supports the integrations and security standards required by your organization and clinical workflows.
Obtain signed consent before the first telemedicine encounter
Complete identity checks before remote prescribing when state rules require
Effective date begins retention clock (use MM/DD/YYYY)
Maintain accessible audit logs for at least 6 years if HIPAA applies
Verify license currency prior to first out-of-state visit
Legal and clinical teams finalize standard agreement text.
Connect signing platform to EHR and archive systems.
Train clinicians and staff on consent and verification workflows.
Begin presenting agreements to patients and collect signatures.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day trial | No | No | Yes, limited | Yes, limited |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
A multisite clinic standardized consent across locations
An outpatient therapy group introduced teletherapy consent forms